Statewide Demand and Escalation Policy
Version 1.1 approved 10 April 2025
The Statewide Demand and Escalation Policy (PDF 511KB) the mandatory requirements for the consistent management of health service demand across SA Health, to maximise available capacity for both planned and unplanned presentations, and to ensure continuity of critical business services and patient and staff safety.
Applicability
This policy applies to all employees and contracted staff of SA Health; that is all employees and contracted staff of the Department for Health and Wellbeing (DHW) (including State Health Coordination Centre (SHCC)), Local Health Networks (LHNs) (including state-wide services aligned with those Networks) and SA Ambulance Service (SAAS).
Version 1.1 Update
The following information has been removed from the Statewide Demand and Escalation Policy and can now be found in the Ambulance Transport and Handover Policy:
- Escalation for Compromised Community Response and Transfer of Care Delays.
- Ambulance Rapid Offload Process.
The Statewide Demand and Escalation Policy is otherwise unchanged.