Consumer engagement at SALHN
The Southern Adelaide Local Health Network (SALHN) values the positive contributions consumers and the community make in contributing to improvements in health services quality, safety, equity, management and integrity to the decision making process of committees.
SALHN’s Consumer and Community Engagement Model supports a Local Health Network approach, offers diversity of opportunities for involvement and ensures that the consumer voice is embedded in all levels of service planning, design, implementation and evaluation and in patient care.
To Listen, To Act, To Make Better, Together is our organisational principle and was developed by our Partnering with Consumers Advisory Group in 2018.
Consumer and Carer Engagement Strategy 2023-2025
The Consumer & Carer Engagement strategy sets out how SALHN plans to work with our patients, families, carers and community members. SALHN, in partnership with its peak consumer group, has developed three key priorities which will set the aspirational direction of consumer engagement within SALHN.
The key priorities of the strategy are:
Priority 1 - Deliver a service that is appropriate, respectful and meets the diverse needs of consumers, carers and their families
Priority 2 - Support a culture of safe, responsive and effective person & family centred care, to achieve quality health outcomes
Priority 3 - Deliver reliable and equitable access to care for all consumers in the right place and at the right time
How do I get involved?
SALHN Consumer Representatives
The role of a Consumer Representative is to embed the voice of consumers, carers and communities across SALHN through consultation, information sharing, education and transparent communication.
Our Consumer Representatives participate in various ways to advocate for our patients, carers and families so we can improve health outcomes and the care experience, by working together to achieve person and family centred care.
These opportunities include:
- Participating on Consumer and Community Advisory Groups
- Patient and Family Representatives
- Committees and Working groups
and other opportunities
Training provided: Yes
Positions available: We are seeking Consumer representatives for various roles within SALHN.
For more information refer to the Consumer Representative Role Description (DOCX 120KB) and the Southern Adelaide Local Health Network (SALHN) Consumer Representative Nomination Form.
Consumer Chair, Consumer & Carer Council
We are looking for a Consumer Chair to bring the patient, family and carer voice to health care services across the Southern Adelaide Local Health Network (SALHN).
At SALHN we are dedicated to creating real relationships with consumers and carers, working in partnership to achieve what matters to them today, tomorrow and into the future.
We listen, we take advice, and we do differently.
Every day we work with committed consumer representatives, embedded at all levels of SALHN, to help shape our future and achieve better outcomes and experiences for all.
The role of Consumer Chair is to:
- represent the voice of consumers, families and carers across all levels of SALHN governance
- lead and facilitate meetings and engagement in a way that encourages input, through open discussions inclusive of the voices of the community
- assist SALHN with planning, delivery, design and evaluation of healthcare and services in a way that improves the health of our communities who access SALHN services.
For more information about this role and to apply:
Please submit nomination forms via e-mail Health.SALHNConsumerEngagement@sa.gov.au by Wednesday 13 September 2023.
For more information, contact the SALHN Consumer and Community Engagement Unit on telephone (08) 8204 6197.