Why your health care rights are important at NALHN

Charter of Health and Community Services Rights (the HCSCC Charter)

The Health and Community Services Complaints Commissioner (HCSCC) in South Australia developed the HCSCC Charter  which defines the rights of all people using health and community services in South Australia including the family members, carers and nominees who act on behalf of a person seeking or using a service.

Eight health care rights listed in the HCSCC Charter outline how you can expect to receive health care in our services.

Your Health Care Rights

Everyone seeking or receiving care through South Australia’s health system has rights relating to their care. Patients, consumers, carers, healthcare providers and health service organisations all have an important role to play in achieving healthcare rights and contributing to safe and high quality healthcare.

We will talk with you about your rights when you are receiving in patient health services.

Your rights include:

  1. Access – a right to access health and community services
  2. Safety – a right to be safe from abuse
  3. Quality – a right to high quality services
  4. Respect – a right to be treated with respect
  5. Information – a right to be informed
  6. Participation – a right to actively participate
  7. Privacy – a right to privacy and confidentiality
  8. Comment – a right to comment and or/complain

For further information see the Your Rights and Responsibilities Brochure (PDF 611KB) or the SA Health’s Health Care Rights page.

Contact Us

You can contact the NALHN Consumer Engagement Service on 1300 013 988 or NALHNCAS@sa.gov.au