Barossa Hills Fleurieu Local Health Network engagement with consumers and the community

Barossa Hills Fleurieu Local Health Network (BHFLHN) is strongly committed to engaging with consumers and community. We recognise the value of the consumer voice and the need for consumer experience and expertise to help shape decisions about health care at the level of the system, service.

Consumer Representatives

Are you passionate about improving the quality of care and services in your community? Have your say and join Barossa Hills Fleurieu Local Health Network (BHFLHN) as a Consumer Representative.

At BHFLHN, we believe that listening to the consumer voice is essential to delivering safe, high-quality care and we invite you to be part of that journey. 

These roles offer a valuable opportunity to contribute to the improvement of local health services across the BHFLHN region by representing the voice of consumers and the community. 

We are often seeking people to join us in a Consumer Representative role on projects, committees, and working groups. These roles are ideal for someone who brings passion, lived experience and a strong connection to the community. 

Key Qualities We Look For:

• Strong communication skills.
• The ability to listen and represent different viewpoints, even if they are not your own.
• Willingness to seek clarification when needed.
• Confidence to share your own views respectfully and constructively during formal meetings, while also representing the voices and perspectives of the wider consumer and community groups. 

Remuneration

Consumer Representatives receive a sitting fee for their participation. These sitting fees are in accordance with the SA Health Sitting Fees and Reimbursement for External Individuals Policy, as well as the Department of Premier and Cabinet Circular PC on Remuneration for Government Appointed Part-Time Boards and Committees. 

More information can be found here:

• SA Health Sitting Fees and Reimbursement for External Individual Policy (PDF 447KB)

Your Commitment as a Consumer Representative

The time commitment will vary from role to role.  

As a Consumer Representative, you are expected to:

• Attend scheduled meetings with an attendance rate of 80% annually.
• Notify of apology or inability to attend meetings as soon as possible.
• Prepare for meetings as required, including pre-reading.
• Commit to engage in constructive conversation in line with the Code of Conduct. 

Our Commitment to You

As a Consumer Representative, you will be supported to ensure you are:

• Effectively prepared for the role through a tailored orientation program.
• Treated as an equal member of the group.
• Heard, listened to and understood in your role.
• Comfortable asking for clarification, especially if jargon is used.
• Given all relevant information and an agenda for the meeting with sufficient time to read,
• understand, and consult consumer/carer groups and other consumers/carers beforehand.
• Reimbursed for reasonable out-of-pocket expenses in this role.
• Provided with support to enable your full participation by the provision of a ‘buddy’.
• Offered networking opportunities with Consumer Representatives from across BHFLHN. 

How To Register Interest