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Guides meaningful engagement, empowering consumers and the community to have a voice in how we deliver Yorke and Northern Local Health Network health services
The Yorke and Northern Local Health Network (YNLHN) includes the public hospitals and health services across the Mid North, Yorke Peninsula and Lower North. The YNLHN is committed to delivering safe, high quality, holistic services that improve the health and well-being of all in the Yorke and northern communities.
We would love to hear from you. Your comments on your experience with our health services are important to us, and we encourage you to provide feedback.
If you have a suggestion, compliment or complaint about our service, please discuss it with a staff member in the area involved.
If you are unhappy with the response or don’t feel comfortable talking about it with the staff member, we have other ways to support you with providing feedback in a safe way. Please choose from one of the below options;
Download a feedback form, or collect a feedback form from your local health unit, then:
Alternatively, you can complete an electronic form using the web address: https://bit.ly/YNLHNConsumerFeedback or you can scan the QR code below:
You don’t have to fill in a form, you can phone, email
or write to us on the details below:
To speak with the YNLHN Consumer Feedback Coordinator, contact:
If you have provided us with your contact details, YNLHN will contact you with a response to any concerns as soon as possible, noting that some issues may take up to 35 working days.
We cannot give you any information about the treatment or care of another person without their consent. We will liaise with you about the consent process. Please contact the YNLHN Consumer Feedback Coordinator for further information.
Your feedback will be treated confidentially and with respect. It will be passed on to the appropriate person, and we will respond quickly and sensitively. We will work with you to find the best way to respond to your feedback.
To ensure you receive the best possible care, we often need to gather and keep sensitive and private information about you.
Everyone who works for YNLHN is legally obligated to keep your information private. Staff and volunteers must follow SA Health’s privacy guidelines available on the SA Health website.
Your feedback will not become part of your medical records.
On rare occasions when YNLHN cannot resolve issues or concerns, you can contact the Health and Community Services Complaints Commissioner. This independent service can provide support and guidance.
You can also visit the Health and Community Services Complaints Commissioner website.