Consumer feedback - Yorke and Northern Local Health Network

The Yorke and Northern Local Health Network (YNLHN) includes the public hospitals and health services across the Mid North, Yorke Peninsula and Lower North. The YNLHN is committed to delivering safe, high quality, holistic services that improve the health and well-being of all in the Yorke and northern communities.

We would love to hear from you. Your comments on your experience with our health services are important to us, and we encourage you to provide feedback.

How do you provide feedback?

If you have a suggestion, compliment or complaint about our service, please discuss it with a staff member in the area involved.

If you are unhappy with the response or don’t feel comfortable talking about it with the staff member, we have other ways to support you with providing feedback in a safe way. Please choose from one of the below options;

Download a feedback form, or collect a feedback form from your local health unit, then:

  • give the feedback form to a staff member
  • place the feedback form in the Feedback Collection Box at your local health unit
  • post to the Consumer Feedback Coordinator on the details below (no stamp required)
    • Consumer Feedback Coordinator
      Yorke and Northern Local Health Network
      PO Box 546
      PORT PIRIE SA 5540

Alternatively, you can complete an electronic form using the web address: or you can scan the QR code below:

Other ways to provide feedback

You don’t have to fill in a form, you can phone, email or write to us on the details below:
To speak with the YNLHN Consumer Feedback Coordinator, contact:

Telephone1800 749 188
Mailing address:
Consumer Feedback Coordinator
PO Box 546

When will you hear from YNLHN?

If you have provided us with your contact details, YNLHN will contact you with a response to any concerns as soon as possible, noting that some issues may take up to 35 working days.

If you have not heard from us, please contact the Consumer Feedback Coordinator on 1800 749 188 or 

Complaints regarding another person

We cannot give you any information about the treatment or care of another person without their consent. We will liaise with you about the consent process. Please contact the YNLHN Consumer Feedback Coordinator for further information.

What to expect

Your feedback will be treated confidentially and with respect. It will be passed on to the appropriate person, and we will respond quickly and sensitively. We will work with you to find the best way to respond to your feedback.


To ensure you receive the best possible care, we often need to gather and keep sensitive and private information about you.

Everyone who works for YNLHN is legally obligated to keep your information private. Staff and volunteers must follow SA Health’s privacy guidelines available on the SA Health website.

Your feedback will not become part of your medical records.

If you are unhappy with our response

On rare occasions when YNLHN cannot resolve issues or concerns, you can contact the Health and Community Services Complaints Commissioner. This independent service can provide support and guidance.

For more information call (08) 8226 8666 (Monday to Friday, 9.00 am to 5.00 pm). If you are in the country, you can call 1800 232 007

You can also visit the Health and Community Services Complaints Commissioner website.

Consumer feedback resources