Health professionals

How do I know if a patient is suitable for My Home Hospital?

To be eligible for My Home Hospital the patient must have one of the following conditions:

  • Cellulitis
  • Respiratory infections / inflammations
  • Kidney and urinary tract infections
  • Chronic obstructive pulmonary disease
  • Venous thrombosis


In addition, the patient must:

  • provide consent to receive services as part of My Home Hospital
  • live in the Adelaide metropolitan area (either usually, or while admitted to My Home Hospital)
  • have access to a mobile phone or landline and be able to make and receive phone calls
  • be able to safely remain at home on their own or have someone who can help
  • be assessed as being clinically appropriate to receive care at home
  • have a safe home environment.

You will be able to start referring patients to My Home Hospital towards the end of 2020. When My Home Hospital services commence, you will be able to speak to a My Home Hospital Clinician to discuss a patient’s suitability.

Who will be able to refer to My Home Hospital?

Clinicians will only be able to refer a patient to My Home Hospital via the Single Point of Entry. Referrals will be reviewed and accepted according to the criteria for admission.
Referrals can only be completed by a:

  • General Practitioner
  • Nurse Practitioner
  • Medical Specialist working in hospitals or the community.

What is included in the My Home Hospital Service for patients?

My Home Hospital patients will have access to medical, nursing and allied health reviews, diagnostics, equipment and pharmacy supplies relevant to their admission.

How often will patients be visited?

My Home Hospital is suitable for patients who require no less than daily face-to-face visits but do not require 24/7 assessment, treatment or observation.

Regular assessments of care requirements will be conducted face to face and via telehealth with actual care delivery tailored to meet individual patient needs. While admitted to My Home Hospital, patients will also have access to a care co-ordinator 24/7 if additional information or assessment is required.

What will the medical and clinical governance for My Home Hospital look like?

Calvary-Medibank have a strong medical governance framework and a clear credentialing process for suitably qualified and experienced clinicians.

My Home Hospital will offer:

  • frequent medical review for patient safety, appropriate escalation and clinically appropriate and efficient discharge processes.
  • at least once-daily clinical review and immediate medical review if the patient’s condition is not within agreed or acceptable parameters.
  • clear escalation and transfer pathways for patients whose condition is deteriorating or on request of the patient or family.

Service standards

My Home Hospital will be fully accredited under the National Safety and Quality Health Service standards. Quality assurance and continuous improvement strategies are in place to ensure that expected standards for safety and quality are met.

My Home Hospital is a “Hospital in the Home” service, a well-established model of care in Australia. Research suggests hospital in the home services are highly valued by patients and carers. The Hospital in the Home Guideline (SA Health) provides direction and practical suggestions for the consistent delivery of services across the state.