For information about service usage costs, payments (including exemptions) and service availability, enquire directly with the relevant hospital.
I need help with the patient entertainment system
If you are currently in hospital and experiencing an issue with the patient entertainment system, call the Telstra Help Desk on 1800 028 680 between 8.30 am to 5.00 pm, Monday to Friday (excluding public holidays).
The operator will need to know which hospital you are in, your ward and bed number/bedside extension so please have this information ready before calling.
Bedside monitors and patient electronic medical record
Bedside monitors are dual purpose at hospitals that use the electronic medical record (Sunrise EMR & PAS) – view locations.
As well as providing patient entertainment, bedside monitors at these hospitals are also a tool for clinicians to document details about a patient’s health care directly into the patient’s electronic medical record.
Clinicians who may need to access the bedside monitor include all healthcare staff involved in a patient’s care such as doctors, nurses, specialists and allied health professionals.
The availability of bedside access to a patient’s electronic medical record has many benefits both for patients and clinicians – view the fact sheet (PDF 225KB) to learn more.
Interruptions to patient entertainment services
Interruptions to the patient entertainment service will occur when a clinician requires access to a patient’s medical record while at their bedside, however, it is anticipated that the majority of clinical interruptions will be brief.
If you have purchased a movie, it will pause automatically and then continue once the clinician logs out of the system. Extensions to entertainment services are not provided.
Use of the information and data contained within this site or these pages is at your sole risk.
If you rely on the information on this site you are responsible for ensuring by independent verification its accuracy, currency or completeness.
This site includes links to other websites operated by community, business and government.
These linked websites will have their own terms and conditions of use and you should familiarise yourself with these.
All linked websites are linked 'as is' and the Government of South Australia:
does not sponsor, endorse or necessarily approve of any material on websites linked from or to this Site;
does not make any warranties or representations regarding the quality, accuracy, merchantability or fitness for purpose of any material on websites linked from or to this Site;
does not make any warranties or representations that material on other websites to which this site is linked does not infringe the intellectual property rights of any person anywhere in the world; and
does not authorise the infringement of any intellectual property rights contained in material in other websites by linking this site to those other websites.
If you use automatic language translation services in connection with this site you do so at your own risk.
The information and data on this site is subject to change without notice. The Government of South Australia may revise this disclaimer at any time by updating this posting.
The Government of South Australia, its agents, instrumentalities, officers and employees:
make no representations, express or implied, as to the accuracy of the information and data contained on this site
make no representations, express or implied, as to the accuracy or usefulness of any translation of the information on this site or any linked website into another language
make no representations as to the availability of the site and the availability of websites linked from or to the site
accept no liability however arising for any loss resulting from the use of the site and any information and data or reliance placed on it (including translated information and data)
make no representations, either expressed or implied, as to the suitability of the said information and data for any particular purpose
accepts no liability for any interference with or damage to a user's computer, software or data occurring in connection with or relating to this Site or its use or any website linked to this site
do not represent or warrant that applications or payments initiated through this site will in fact be received or made to the intended recipient. Users are advised to confirm the application or payment by other means.