Reporting required under any other act or regulation (YNLHN Annual Report 2020-21)

Act or Regulation Requirement
Nil Not Applicable

Reporting required under the Carers’ Recognition Act 2005

The YNLHN involves consumers, communities, and carers in planning, designing, and evaluating our health services. We do this through (but not limited to) the YNLHN Consumer and Community Engagement Board Committee, Health Advisory Councils, Community Network Register, and consumer representation on operational committees. In addition, advocacy and advice are sought from specialist groups, including our Aboriginal Experts by Experience panel, and representatives for Mental Health, aged care, child and youth care, disability, and others.

Consumer feedback is actively sought about the services we provide. This data is collected and collated according to SA Health requirements and provided in full to staff and consumers as a tool for both staff and consumer-driven service improvement.

YNLHN has a staff orientation program that educates staff about the carers charter and other relevant consumer engagement strategies.

In April 2021, the YNLHN Governing Board approved the 2020-25 YNLHN Consumer and Community Engagement Strategy. This process encompassed consultation with consumers, carers, lived experience groups, and other representative groups from across our region and has resulted in a Consumer and Community Engagement Strategy which:

  • Is endorsed by our consumers and staff
  • Outlines unique and specific engagement techniques for our communities and vulnerable groups within our communities
  • Enables further development of consumer and carer partnership approaches to health service provision, governance and evaluation
  • Embodies our commitment to enable measures such as human resourcing and training dedicated to consumer and carer engagement functions

Consumers and carers were also involved in the development of the YNLHN 2020-25 Strategic Plan.