Public complaints (YNLHN Annual Report 2020-21)

Number of public complaints reported

A whole of SA Health response will be provided in the 2020-21 Department for Health and Wellbeing Annual Report, which can be accessed on the SA Health website. Data for previous years is available at Data SA

Service Improvements

Service Improvements resulting from complaints or consumer suggestions over 2020-2021:

The YNLHN has made the following improvements to facilities as a result of consumer feedback:

  • Improvement of grounds, garden areas, and furnishings to increase accessibility and comfort of residential aged care consumers across multiple sites.
  • Port Pirie Regional Health Service Close the Gap education sessions to health care experience for Aboriginal and Torres Strait Islander people.
  • Creation of a Palliative Care room for end of life residents to increase privacy and dignity at Hammill House Port Pirie.
  • New beds purchased at Port Pirie Regional Health Service.
  • Melaleuca Court Nursing Home Bathroom upgrade completed.
  • Wallaroo Hospital and Health Service introduced visiting chaplaincy program at the hospital, partnering with local ministers and pastors.
  • Community Health webpage reviewed by consumers to improve content and accessibility, service details and contact/referral information.
  • The Tarpari Wellbeing Centre provides access for community to weekly GP services, visiting optometrist and is a hub for all medical and social liaison support.

The Port Broughton Helipad was completed and officially opened in April 2021, this was a community led project that was managed, and part funded by the Port Broughton District Health Advisory Council.

Compliance Statement

  • YNLHN is compliant with Premier and Cabinet Circular 039 – complaint management in the South Australian public sector  Yes
  • YNLHN have communicated the content of PC 039 and the agency's related complaints policies and procedures to employees  Yes