The South Australian Donor Conception Register (DCR) resource library offers information about the DCR and what to expect when using it. You can get support, help with technical issues, provide feedback or lodge a complaint.
- DCR administrators: Authorised staff in SA Health, South Australian ART clinics and the Donor Conception Register Support Service (DCRSS) who maintain the DCR.
- DCR participants: People who can register to be a DCR user, but who have not yet done so.
- DCR users: DCR participants who have registered to access information held in the DCR about other DCR participants and DCR users linked to themselves (i.e. their connections).
- Parent’s donor(s): The donor (or two donors) linked to a parent’s donor conception treatment. This includes egg and sperm (i.e. gametes) donors.
- Retrospective or historical information: Information from donor conception treatments during or before September 2004.
- Your connections: DCR participants and DCR users who are either linked to the same donor (e.g. donor-conceived siblings) or are linked to the same donor conception treatment (e.g. a parent, donor and donor-conceived person).
Urgent support
In an emergency, always call Triple Zero (000).
For help in a crisis visit SA.GOV.AU: Crisis helplines and support.
Get IT assistance
If you are receiving DCR webpage error messages or experiencing issues with the DCR:
- email the DCR administrators at health.donorconceptionregister@sa.gov.au
For help verifying your identity:
- if you need help setting up your Digital ID, visit the Digital ID System website
- if you cannot use a Digital ID, such as myID, to verify your identity, visit Applications to access DCR information.
Provide feedback and complaints
SA Health welcomes feedback and complaints on any aspect of the DCR, for continuous improvement opportunities.
Both positive and negative feedback helps us to measure consumer experience to improve our services.
All complaints lodged are considered as serious in nature and will be promptly investigated by the DCR administrators.
If you would like to leave feedback or lodge a complaint:
- email the DCR administrators at health.donorconceptionregister@sa.gov.au
Get help
If you are feeling like you need some professional support and guidance visit Helpful links and resources.