You’re worried, we’re listening

Our hospital staff are trained to provide the very best care to all South Australians. This includes recognising when a patient’s condition is worsening or not doing as well as expected. Despite this, there are times when you may be concerned about a recent change in your condition or that of a loved one. We understand you know yourself or your loved ones best. If something does not feel right, tell us.

You may also feel worried that you are not improving like you should be following a recent hospital admission, or visit to an emergency department or outpatient appointment.

Whether you are currently in hospital or recovering at home – if something does not feel right, tell us.

Speak up if:

• something doesn’t feel right
• you think something may have been missed
• you are concerned or worried.

Early recognition and response to clinical deterioration can prevent serious illness or death.

I’m worried - what should I do?

If you or a loved one has recently attended an appointment at a health service or visited a hospital and should be getting better but you believe are getting worse, please contact the hospital or health service you visited and explain your condition and concerns.

• List of metropolitan hospitals and health services
• List of country SA hospital and health services

 In an emergency always call 000.         

What will happen if I tell staff I am worried?

While I’m in hospital clinical staff will:

• Listen to me and answer my questions
• Discuss my concerns with me
• Review my condition
• Change my care plan, if needed
• Check me more often, if needed.

Once I’ve been discharged or left hospital or a health service staff will:

• Discuss my concerns with me
• Provide advice on what to do next.

More information:

The Staff and Patient Partnership factsheet (PDF 101KB) provides more information about escalating care.

Information for clinicians is available on the Consumer initiated escalation of care page.

Acknowledgement:

Research undertaken by Dr Lindy King, Professor Hugh Grantham, Dr Tom Young, Dr Shahid Ullah, Mr Guy Peacock, Professor Robyn Clark and Professor Michael Kidd of Flinders University informed the development of the ‘You’re worried, we’re listening’ educational materials.