Consumer initiated escalation of care (You’re worried, we’re listening)
SA Health has a statewide strategy to support consumer initiated escalation of care within a public hospital visit or stay.
Despite having highly qualified and dedicated staff and high tech equipment, early recognition and appropriate timely response to patients who are clinically deteriorating - in either physiological or mental state - may not always occur and could result in the missed opportunity to prevent serious morbidity or death in the acute health care setting. The South Australian Department for Health and Wellbeing, Safety and Quality Unit lead the coordination of a state-wide standardised approach to SA Health services systems and tools to improve early recognition and appropriate, timely and effective response to clinical deterioration.
The SA Health Recognising and Responding to Clinical Deterioration Policy Directive (PDF 283KB) describes the roles and responsibilities of employees of health service organisations in improving and supporting the recognition and response to clinical deterioration in acute health care. The policy aims to promote effective recognition, response and management of the deteriorating patient in SA Health services, that takes into account the patient preferences and advance care directives.
The NSQHS Standard Recognising and Responding to Acute Deterioration describes actions that need to be met for accreditation:
The SA Health Accreditation Resource Standard 8: Recognising and Responding to Acute Deterioration identifies the resources that are available to support each action.
See also the NSQHS Clinician Fact Sheet: Acute Deterioration.
Clinical Governance Unit
Email:
Health.DHWClinicalGovernanceEnquiries@sa.gov.au