Each year, the SA Health Safety and Quality Unit publishes reports about patient safety and patient experiences.
Patient experience matters.
SA Health is committed to providing safe, high-quality care where every person’s needs, values and preferences are respected. Understanding consumer experience is essential to achieving this.
Feedback is gathered in a number of ways, including feedback and complaints. Patients across SA Health may be invited via SMS text message to complete a survey about their experience after an overnight stay in a public hospital.
The survey asks about key parts of care, such as:
Some background questions are also included to better understand the experiences of different communities, such as Aboriginal and Torres Strait Islander people, people with diverse gender identities, and those who speak a language other than English at home. This helps ensure services are inclusive and responsive to all.
This feedback supports improvements in safety and quality and allows SA Health to compare performance with other health services.
Findings are shared in the Measuring Consumer Experience Report, helping drive ongoing improvements in care.
This report (previously published as ‘Patient Safety Report’) covers a range of key areas, including access to services, accreditation standards, and the overall safety of healthcare services provided across the system.
Safety and Quality
Telephone: (08) 8226 2567
Email: Health.DHWClinicalGovernanceEnquiries@sa.gov.au