Each year the SA Health Safety and Quality Unit publish reports on patient safety and measuring consumer experience.
Patient experience matters.
SA Health strives to deliver the best possible health services and hospital experience where every patient’s needs, values and preferences are respected. To achieve this goal, a number of processes are in place to assist SA Health to measure and understand each consumer’s experience, which includes consumer feedback and complaints.
In 2023, over 4,300 South Australians across the State were surveyed about their overnight stay in a city or country public hospital to find out more about their experience.
We asked our patients about all aspects of their stay from how they were treated, their involvement in decision-making, whether they were listened to and kept informed, to whether the care and treatment they received met their needs.
We also asked our patients a range of demographic questions. These questions help us to understand key characteristics and the individual needs of our diverse and multicultural community, for example, Aboriginal and Torres Strait Islander patients, those who identify with a diverse sex or gender, and patients who speak a language at home other than English.
Asking patients to tell us about themselves and their experiences supports our efforts to place consumers at the focus of healthcare safety and quality improvements and is also a great way to compare our care with other hospital systems around Australia and the world.
The 2024 Measuring Consumer Experience Report outlines key findings from the feedback our patients have provided, to ensure that SA Health meets the best standard of care for our consumers.
For archived Measuring Consumer Experience Reports, email the Safety and Quality Unit on Health.DHWClinicalGovernanceEnquiries@sa.gov.au.
The Patient Safety Report 2023 (PDF 2.1MB) has been developed to provide an overview of some significant achievements in a number of safety and quality programs.
Safety and Quality
Telephone: (08) 8226 2567
Email: Health.DHWClinicalGovernanceEnquiries@sa.gov.au
