Patient experience matters.
At SA Health, we want every patient to feel safe, respected and cared for. Your feedback helps us improve our services and provide safer, higher quality care.
We ask patients about their experience through surveys and feedback. This helps us understand what is working well and what needs to improve.
You may be asked about your care, how staff communicated with you, and how you felt during your stay.
We also collect some background information, such as your culture, gender, and the language you speak at home. This helps us better understand and support our diverse community.
We are making it easier to share your feedback.
If you stay overnight in a public hospital, you may receive a survey by text message after you go home.
This approach is quick and easy and helps more patients across South Australia have their say.
Your feedback helps us make real improvements.
It supports us to improve safety and quality, make services easier to access, and better meet the needs of our community.
Every interaction shapes consumer experience. Your voice helps us do better.
The Measuring Consumer Experience South Australian Public Hospital Annual Report shares what consumers told us about their care. It looks at their experiences and what we can improve to provide better, safer care.
You can find the latest report on the Safety and Quality reports page.
Safety and Quality Unit
Email: Health.DHWClinicalGovernanceEnquiries@sa.gov.au