Your Rights and Responsibilities (English)
PDF 611 KB
Your right to information, to decide about your care, to consent to treatment, to receive appropriate care and for confidentiality
For all emergencies phone 000
Postal address: 71 Hospital Road Port Augusta SA 5700
The Port Augusta Hospital and Regional Health Service provides acute services ranging from in-hospital care for adults and children by local general practitioners to outpatients and aged care beds. Our staff work in close partnership with community health services and Aboriginal health providers to ensure that optimum care is delivered to all areas of the community. We also provide specific facilities and staff for Aboriginal patients.
Patients may commence their stay at Port Augusta Hospital but finish their care at one of the neighbouring hospitals with specialist medical or allied health input when required. All hospitals in the region work collaboratively to support the patient care needs of the region.
Due to COVID-19, changes to services, visiting hours and visitor access now apply.
For information on the COVID-19 see:
In a medical emergency phone 000 and await ambulance attendance
When you arrive at the Port Augusta Hospital accident and emergency service, you will be seen by a nurse to collect information and assess your illness or injury prior to seeing a doctor.
In a medical emergency, it is important that you do not ‘self-present’ to hospital. SA Ambulance Service emergency medical dispatch support officers can provide advanced first-aid advice over the phone while an ambulance is on its way to you.
If you are experiencing a mental health emergency, you can present to the accident and emergency service at the Port Augusta Hospital.
Alternatively, contact the Rural and Remote Mental Health Service on 13 14 65 for mental health counselling, support and information 24 hours, 7 days.
At the Port Augusta Hospital you can choose to be admitted as a Private Patient.Admission as a private patient has benefits for both you and the hospital. For more information please visit attending hospital as a private patient.
Bedside computers have now been installed and are fully operational for patient entertainment in 12 hospitals including Port Augusta Hospital.
The bedside entertainment services are provided by Telstra and give public patients access to a number of different entertainment options on a pre-paid basis. Private patients will receive this service free of charge.
For information on the bedside entertainment package options please go to our bedside entertainment page.
Parking is available.
The Port Augusta Hospital and Regional Health Service has full disability access. If you have special needs and are unsure, please contact reception who will assist you with your specific enquiry.
We value feedback from patients and take your concerns, suggestions and complaints seriously. Please use the Consumer Feedback form to provide your feedback.
The electronic medical record (EMR) used in South Australia is called Sunrise EMR & PAS. It is a state-based electronic medical record that replaces the need for paper-based documentation and provides a consistent and complete electronic medical record for patients across SA Health hospitals and health services where it has been activated.
Clinicians at Port Augusta Hospital and Regional Health Service use the EMR to document all aspects of patient care. For more information about the EMR and training requirements for clinicians, visit the SA Health website at www.sahealth.sa.gov.au/sunrise.