SAAS MedSTAR Emergency Medical Retrieval Services

SAAS MedSTAR is South Australia’s single emergency medical retrieval service.

Responsible for providing care to the critically ill and injured throughout the SA health care region and beyond, SAAS MedSTAR is committed to providing a world leading emergency medical retrieval service. SAAS MedSTAR also operates a 24/7 dedicated paediatric and neonatal service component (SAAS MedSTAR Kids).

In addition, SAAS MedSTAR also provides 24/7 clinical support and advice to country and metropolitan health services and SAAS clinicians.

MedSTAR services

Our services include:

specialist consultant delivered medical retrieval advice 24 hours, 7 days a week
rapid clinical response for patients who need critical care and transport
emergency transport between hospitals for the critically ill and injured
rapid response for pre-hospital trauma care
specially trained teams that provide emergency transport and care for children from birth to 16 years of age and obstetric emergencies
specialist escorted inter-hospital transfers
support in medical and surgical emergencies and disaster preparedness and response anywhere in the State
national and international aeromedical retrievals and repatriation and support to South Australian health practitioners.

Special Operations Team

SAAS’ Special Operations Team works closely with MedSTAR and includes highly trained rescue paramedics.

These rescue paramedics are trained in high-risk and rescue operations including water rescues, cliff rescues and confined space extrications.

They work closely with other emergency services including SA Police, Metropolitan Fire Service, Country Fire Service and the State Emergency Service.

Retrieval transport

Critically ill and injured patients are retrieved using a range of transport options including:

emergency ambulances
kids ambulance
helicopters
fixed wing aircraft (MedSTAR contracts the Royal Flying Doctor Service or jet charter)
commercial flights
commercial vehicles.

Contact MedSTAR

Emergencies

For emergencies 24-hours, 7 days a week telephone 000.

Health professionals' advice line

Health professionals can access specialist advice and MedSTAR Emergency Medical Retrieval services and organise urgent inter-hospital transfers by calling 13STAR (13 78 27).

Rescue Retrieval and Aviation Services Administration

Telephone: (08) 8150 3400
Fax: (08) 8353 4956
Postal address: PO Box 96 Export Park SA 5950
Email: HealthMedstar@sa.gov.au
Administration office hours: Monday to Friday 8.30 am to 5.00 pm

Use of the information and data contained within this site or these pages is at your sole risk.
If you rely on the information on this site you are responsible for ensuring by independent verification its accuracy, currency or completeness.
This site includes links to other websites operated by community, business and government.
These linked websites will have their own terms and conditions of use and you should familiarise yourself with these.
All linked websites are linked 'as is' and the Government of South Australia:
- does not sponsor, endorse or necessarily approve of any material on websites linked from or to this Site;
- does not make any warranties or representations regarding the quality, accuracy, merchantability or fitness for purpose of any material on websites linked from or to this Site;
- does not make any warranties or representations that material on other websites to which this site is linked does not infringe the intellectual property rights of any person anywhere in the world; and
- does not authorise the infringement of any intellectual property rights contained in material in other websites by linking this site to those other websites.
If you use automatic language translation services in connection with this site you do so at your own risk.
The information and data on this site is subject to change without notice. The Government of South Australia may revise this disclaimer at any time by updating this posting.
The Government of South Australia, its agents, instrumentalities, officers and employees:
- make no representations, express or implied, as to the accuracy of the information and data contained on this site
- make no representations, express or implied, as to the accuracy or usefulness of any translation of the information on this site or any linked website into another language
- make no representations as to the availability of the site and the availability of websites linked from or to the site
- accept no liability however arising for any loss resulting from the use of the site and any information and data or reliance placed on it (including translated information and data)
- make no representations, either expressed or implied, as to the suitability of the said information and data for any particular purpose
- accepts no liability for any interference with or damage to a user's computer, software or data occurring in connection with or relating to this Site or its use or any website linked to this site
- do not represent or warrant that applications or payments initiated through this site will in fact be received or made to the intended recipient. Users are advised to confirm the application or payment by other means.

Privacy http://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/about+us/website+information/privacy

Copyright http://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/about+us/website+information/copyright

Disclaimer http://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/about+us/website+information/disclaimer

Last updated: 08 Feb 2023

SA Health

SAAS MedSTAR Emergency Medical Retrieval Services

MedSTAR services

Special Operations Team

Retrieval transport

Contact MedSTAR

Emergencies

Health professionals' advice line

Rescue Retrieval and Aviation Services Administration

Drug and Alcohol Services

SAAS MedSTAR Emergency Medical Retrieval Services

MedSTAR services

Special Operations Team

Retrieval transport

Contact MedSTAR

Emergencies

Health professionals' advice line

Rescue Retrieval and Aviation Services Administration

Related information

Drug and Alcohol Services