Safety and Quality reports
Each year the SA Health Safety and Quality Unit publish reports on patient safety and measuring consumer experience.
Measuring Consumer Experience Reports
Patient experience matters.
SA Health strives to deliver the best possible health services and hospital experience where every patient’s needs, values and preferences are respected. To achieve this goal, a number of processes are in place to assist SA Health to measure and understand each consumer’s experience, which includes consumer feedback and complaints.
In 2023, over 4,300 South Australians across the State were surveyed about their overnight stay in a city or country public hospital to find out more about their experience.
We asked our patients about all aspects of their stay from how they were treated, their involvement in decision-making, whether they were listened to and kept informed, to whether the care and treatment they received met their needs.
We also asked our patients a range of demographic questions. These questions help us to understand key characteristics and the individual needs of our diverse and multicultural community, for example, Aboriginal and Torres Strait Islander patients, those who identify with a diverse sex or gender, and patients who speak a language at home other than English.
Asking patients to tell us about themselves and their experiences supports our efforts to place consumers at the focus of healthcare safety and quality improvements and is also a great way to compare our care with other hospital systems around Australia and the world.
The 2024 Measuring Consumer Experience Report outlines key findings from the feedback our patients have provided, to ensure that SA Health meets the best standard of care for our consumers.
2024 Measuring Consumer Experience Report
- Full 2024 Report (PDF 428KB)
- SA Health 2024 Infographic (PDF 115KB)
- Culturally & Linguistically Diverse Report 2024 (PDF 107KB)
- Aboriginal & Torres Strait Islander Report 2024 (PDF 107KB)
- Gender & Sexually Diverse Report 2024 (PDF 108KB)
2023 Measuring Consumer Experience Report
- Full 2023 report (PDF 963KB)
- SA Health 2023 Infographic (PDF 130KB)
- Culturally & Linguistically Diverse Report 2023 (PDF 164KB)
- Aboriginal & Torres Strait Islander Report 2023 (PDF 159KB)
2022 Measuring Consumer Experience Report
- Full 2022 report (PDF 963KB)
- SA Health 2022 Infographic (PDF 130KB)
- Culturally & Linguistically Diverse Report 2022 (PDF 164KB)
- Aboriginal & Torres Strait Islander Report 2022 (PDF 159KB)
2021 Measuring Consumer Experience Report
- Full 2021 report (PDF 1MB)
- SA Health 2021 Infographic (PDF 125KB)
- Culturally and Linguistically Diverse Report 2021 (PDF 170KB)
- Aboriginal and Torres Strait Islander Report 2021 (PDF 165KB)
For archived Measuring Consumer Experience Reports, email the Safety and Quality Unit on Health.DHWClinicalGovernanceEnquiries@sa.gov.au.
Patient Safety Reports
The Patient Safety Report 2023 (PDF 2.1MB) has been developed to provide an overview of some significant achievements in a number of safety and quality programs.
Contact
Safety and Quality
Telephone: (08) 8226 2567
Email: Health.DHWClinicalGovernanceEnquiries@sa.gov.au