Each year the SA Health Safety and Quality Unit publish reports on patient safety and measuring consumer experience.
Measuring Consumer Experience Reports
SA Health is committed to ensuring that the experience of consumers using its services is as positive as possible. In order to achieve this goal a number of processes have been put in place to assist SA Health to measure and understand the consumer's experience. These include consumer feedback and complaints.
In 2018, over 3,500 consumers across the State were surveyed about their overnight stay in a city or country public hospital to find out more about their experience. We asked them about all aspects of their stay – from how they were treated, their involvement in decision-making, were they being listened to, were they kept informed and whether their care and treatment met their needs..
Asking patients to report on their experiences support efforts to place consumers at the focus of health care safety and quality improvements.
The Measuring Consumer Experience Report details the key findings of the consumer's experience to ensure that SA Health meets the best standard of care for our consumers.
The South Australian Patient Safety Reports has been developed to provide an overview of some significant achievements in a number of safety and quality programs.
Learning from incidents and near misses, education and the effective planning and management of our systems is paramount in 'getting it right'. While many incidents do not cause significant harm to patients, they provide rich information to prevent harm to patients in the future.
As such, patterns of incident types are outlined in this report along with the actions taken to decrease the likelihood of similar events occurring.
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