Your Rights and Responsibilities (English)
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Your right to information, to decide about your care, to consent to treatment, to receive appropriate care and for confidentiality
Due to COVID-19, changes to services, visiting hours and visitor access now apply.
The following health services are available:
General medical and surgical care services include:
Our hospital has a combination of acute care beds, palliative care beds, day surgery beds and recliner chairs. Recliner beds are used for procedures such as elective day surgery, endoscopy or general chemotherapy.
For 24-hour emergency assistance and information, phone Emergency Triage and Liaison Service (ETLS) on 131 465.
The Whyalla Community Mental Health Team can be contacted on (08) 8644 5130.
Whyalla is the first regional community in South Australia to have both a specialised inpatient mental health facility and mental health rehabilitation service. Previously, these specialised services were only available in metropolitan Adelaide. These facilities will now enable regional consumers to stay closer to home and to their support networks.
The Integrated Mental Health Inpatient Unit features six single patient bedrooms with ensuite bathrooms and a comfortably furnished dining and lounge area, making the environment as welcoming and home-like as possible. The service includes a full time psychiatrist, which will bring benefits to all mental health consumers in the region.
Pictured (right): Garden area near mental health unit
The Community Mental Health Rehabilitation Service is located in Whyalla and is available to people from anywhere in regional South Australia.
Mental health rehabilitation is the process of helping individuals develop skills, which may include re-acquiring old skills or learning new skills, so that they can achieve an optimal quality of life in their community of choice. It is for people who may already be living in the community or are returning home after treatment and may require some targeted assistance to achieve their goal to live independently.
The service operates using leased residential properties, fully furnished and suitable to place up to two people in a shared housing arrangement and is fully supported by a team of local health professionals and other support staff who will be visiting residents in their accommodation on a daily basis.
The Whyalla Mental Health Crisis Response – Stepped Model of Care recently won the Premier’s Health Award – Our Community at the 2017 SA Health Awards.
You can now receive medium risk chemotherapy treatment in Whyalla under the care of the oncologist or haematologist that visits Whyalla.
Pictured (right): Chemotherapy area Flinders, Eyre & Far North chemotherapy services include:
Access to the Digital Telehealth Network equipment so you can have follow-up appointments with your oncologist or haematologist, this may reduce the need to travel for some appointments.
See the New regional cancer services brochure (PDF 99KB) for more information.
Pictured (above right): Cancer Resource Centre
The cancer resource centre is one of the largest in regional SA. It includes six chemotherapy chairs, outpatient care and counselling services. Patients have received treatment on more than 3,500 occasions in the centre, reducing the need to travel outside of the region for care.
Debra, a volunteer at the Cancer Resource Centre, talks about her own battle with cancer and explains the types of services and support that Whyalla Hospital provides to the local community.
Aboriginal patient Liaison Officer telephone: (08) 8648 8454
Nunyara Wellbeing Centre telephone: (08) 8649 4366
We work closely with Nunyara Wellbeing Centre, which is a support centre for the network of individual agencies and institutions committed to meeting community needs through increased resources, support and learning opportunities for youth, families and members of the Aboriginal community.
Nunyara provides culturally appropriate primary health care and health promotion programs for the Aboriginal community in Whyalla, as well as education and advice to help families access the services they need from government and mainstream services.
Maternity ward telephone: (08) 8648 8441
Community midwifery: (08) 8648 8417
A shared care arrangement with GPs and community midwives assists women with care and treatment before, during and after childbirth. Specialised regional birthing program also available for teenage and Aboriginal girls, who can self-refer by contacting the community midwife. Paediatric care for overnight hospital stays, with boarding for parents encouraged.
The regional rehabilitation service (Restorative and Rehabilitation Service) is available to clients across the north western region from Port Augusta to Port Lincoln and the far north and west. Clients will be assessed by a multi-disciplinary team and will participate in an intensive, time bound rehab service that is tailored to their goals and needs.
Pictured (right): Courtyard and ramp at rehabilitation area
The primary objectives of the rehabilitation program are to:
The Geriatric Evaluation and Management (GEM) service is targeted at those clients in Whyalla that are experiencing complex age-related conditions and are at risk of an acute medical crisis. The primary objectives of this service are to:
Both services can be accessed by contacting the intake officer in Domiciliary Care on (08) 8648 8500.
The tele-rehabilitation model was introduced in early 2017 to enable patients to return home sooner. Patients can access services with the use of iPads and a dedicated tele-rehab room in the hospital to receive treatment in a private and confidential environment. This also reduces the need for patients to travel.
Whyalla Hospital is one of three stroke services in regional South Australia, providing specialised treatment for suitable stroke patients 24 hours a day, seven days a week, supported by metropolitan stroke units.
Clinicians located at regional hospitals will be able to call or videoconference with a neurologist at the Royal Adelaide Hospital 24/7, enabling faster and more accurate decision making.
SA Ambulance Service will continue to ensure that stroke patients are taken directly to a metropolitan stroke unit hospital or regional stroke service where possible.
Ambulance staff will notify the hospital about the patient’s arrival in advance, so that hospital staff are ready for the arrival and immediate assessment of the stroke patient.
Telephone: (08) 8648 8327
Services available include:
Telephone: (08) 8648 8500
Telephone: (08) 8648 8300