Social Media Policy
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The Social Media Policy governs the day to day use of social media for public communications purposes within SA Health.
SA Health uses social media channels to distribute health information, alerts, news and event updates.
SA Health currently operates the following social media accounts:
The SA Health social media sites are managed and operated by the Corporate Communications Branch, Department for Health and Wellbeing.
SA Health also uses other information channels and does not solely release news and announcements via social media.
SA Health monitors its social media sites during business hours (Monday – Friday 9:00 am – 5:00 pm), excluding public holidays. Comments may be disabled on posts outside of these hours or when resources are unavailable.
The social media sites used by SA Health may occasionally be unavailable and SA Health accepts no responsibility for lack of service due to this downtime.
In an emergency call 000. If you are unwell see a local GP or GP or call healthdirect Australia.
SA Health welcomes feedback from its followers.
SA Health reads all comments, replies and direct messages and ensures that any emerging themes or helpful suggestions are forwarded to the relevant people in the organisation.
SA Health is not able to reply individually to all messages received and where common topics and requests exist, SA Health may issue a general notification.
SA Health does not engage on issues of State or Federal politics, nor does it provide individual health and medical advice.
In an emergency call 000.
If you are unwell see your local GP or call healthdirect Australia.
For information about how to contact SA Health directly, please visit the Contact Us section of the SA Health website.
SA Health reserves the right to remove any content that does not comply with our Social Media Policy Terms and Conditions of Use.
This includes comments, replies or direct messages that:
SA Health may retweet and share content that contributes to the dissemination and exchange of useful information about health and related topics.
SA Health considers requests to retweet or share on a case‑by‑case basis. Retweets and shares are not endorsements.
SA Health does not automatically follow organisations or individuals who follow it.
Being followed by SA Health does not imply endorsement of any kind.
Unless they are already very short, SA Health will shorten URLs with commonly used link compressing services such as Buffer, Bitly or Hootsuite’s ow.ly.
SA Health captures and stores records of comments posted to its social media sites for records management purposes.
SA Health does not capture or record the contact details of parties following its social media sites unless the information is provided for direct contact purposes. Any information identified or deemed confidential or private is treated in accordance with SA Health’s Privacy Statement.
In addition to the SA Health website disclaimer, the following conditions apply:
By following or posting to our social media account(s), you have confirmed that you agree to adhere to the Social Media Policy Terms and Conditions of Use.
Repeated violations of our Social Media Policy Terms and Conditions of Use may cause the user to be blocked or otherwise banned from accessing SA Health’s social media account(s).