Frequently asked questions - Non-emergency ambulance service

Any person intending to provide non-emergency ambulance services in South Australia must have a current licence under the Health Care Act 2008. This includes companies, contractors, and sole operators.

No. You must hold a valid restricted ambulance service before commencing any non emergency ambulance services. Operating without a licence is illegal and may lead to significant penalties.

See a comprehensive list of documents on the Apply for a new licence or renew an existing licence page.

Processing times vary depending on the complexity and completeness of your application.

Typically, it takes 6 to 8 weeks from submission, but delays can occur if further information or site visits are necessary.

Prescribed fees apply at the time of submission. Fees, updated annually, are listed in the relevant sections and vary by service type and size.

Yes, site inspections may be conducted to verify vehicle standards, equipment, and operational readiness. These inspections will be scheduled after the initial assessment of the application.

All vehicles must comply with Australian Standards (AS 1851) for maintenance and safety. Medical and communication equipment must be regularly tested and maintained. 

Further details are in Schedule 1 - Acuity Definitions and Crew Competencies (PDF 235KB) and Schedule 2 - Ambulance Equipment and Systems (PDF 255KB).

Staff providing ambulance services must hold recognised qualifications and certifications appropriate for their roles. Evidence of ongoing training and professional development is required. 

Further details are in Schedule 1 - Acuity Definitions and Crew Competencies (PDF 235KB) and Schedule 2 - Ambulance Equipment and Systems (PDF 255KB).

You must have professional indemnity and public liability insurance of no less than $10 million.

Clinical protocols must align with Australian Resuscitation Council guidelines and be approved by a registered medical practitioner. Standing medical orders should be documented and current.

Incomplete or incorrect applications will delay processing and may be rejected. You may be contacted to provide missing or additional information, or to correct errors.

Yes. If your application is refused, you can apply to the South Australian Civil and Administrative Tribunal (SACAT) for a review. Normally, you must apply within one month of the decision, but SACAT may grant extra time if it considers this reasonable.

Operating a non-emergency ambulance service without a licence or failing to comply with licence conditions can attract fines of up to $20,000. The Minister may also suspend or cancel a licence for non-compliance.

Yes, specific regulations apply under the Children and Young People (Safety) Act 2017 and the Commonwealth Aged Care Act 1997. Compliance with transport and care standards for these groups is mandatory.

Applicants are supported throughout the process by the Clinical Regulation Policy and Licencing team. Support may include clarification of application requirements, assistance in understanding legislative obligations, advice on documentation and standard requirements, and other guidance as needed.