Adult Safeguarding Unit

If you suspect you or someone you know is at risk of or is being abused, you can call the South Australian Abuse Prevention Phone Line on 1800 372 310, Monday to Friday, 9.00 am to 5.00 pm for information, support or to make a report to the Adult Safeguarding Unit, or e-mail adultsafeguardingunit@sa.gov.au

The Adult Safeguarding Unit (ASU) became operational on 1 October 2019. It is located in Office for Ageing Well and has a strong focus on safeguarding the rights of adults at risk of abuse.

The ASU responds to reports or concerns of abuse in relation to adults vulnerable to abuse aged 65 years and over, and 50 years and over for Aboriginal or Torres Strait Islander people and from 1 October 2020 adults living with a disability. From 2022, the ASU will work with all adults who may be vulnerable to abuse. 

Key functions of the ASU include:

• raising community awareness of strategies to safeguard the rights of adults who may be at risk of abuse.
  
• responding to reports of suspected or actual abuse of adults who may be vulnerable to abuse,
•  providing support to safeguard the rights of adults experiencing abuse, tailored to their needs, wishes and circumstances,

Reporting suspected or actual abuse to the ASU is voluntary. Once a report has been made, the ASU will assess the report to determine the most appropriate action. Actions may include:

• referring the matter to another more relevant service,
• gathering more information about the situation
• work with the person to develop a safeguarding plan.
  

In providing a safeguarding response, the ASU complements the role of other organisations and government bodies, rather than duplicates services.

The ASU works positively with and for the adult at risk of abuse, to preserve relationships that are important to them. At all times, the ASU balances the need to intervene, with the adult’s right to autonomy and self-determination. In most cases, consent of the adult at risk is sought before any safeguarding action is taken.

For free professionally printed resources about the Adult Safeguarding Unit, please complete the Adult Safeguarding Unit Resources Order Form (PDF 799KB) and email adultsafeguardingunit@sa.gov.au.

What is abuse?

Abuse is any deliberate or unintentional action, or lack of action, carried out by a person, often in a trusted relationship, which causes distress and/or harm to a person who may be vulnerable, or causes loss or damage to property or assets.

Facts about Elder Abuse

Around 1 in 20 older Australians experiences abuse from a person they know and trust, such as a family member, friend, carer, or neighbour. It can occur at home, in places visited regularly, or where services or care are accessed. However, abuse can often remain hidden and continue without any suspicions being aroused.

What does abuse look like?

The behaviours and signs of abuse can include, but are not limited to:

• physical abuse: being hit or injured on purpose, restraining someone inappropriately;
• emotional abuse: intimidation, threats, humiliation, extortion, racial, verbal or psychological abuse;
• sexual abuse: involvement in a sexual activity which is unwanted or not understood, unwanted sexual attention;
• neglect: not providing food, clothing, attention or care. Withholding of aids or equipment (continence, walking, hearing, glasses), putting someone at risk of infection, failure to provide access to appropriate health or social care;
• financial abuse: the theft or misuse of money, property or personal possessions and includes any pressure in connection with wills, property or inheritance.

Elder Abuse

For more information about the types and signs of Elder Abuse, what to look for, who is at risk, when to seek help, visit the Stop Elder Abuse web page What is Elder Abuse?

What can I do?

If you are an older South Australian or adult living with disability, vulnerable to abuse or are being abused, you can take action and make a report or seek advice by:

• calling the ASU via South Australia’s Abuse Prevention Phone Line on 1800 372 310, Monday to Friday, 9.00 am to 5.00 pm.
• emailing the ASU at adultsafeguardingunit@sa.gov.au.
• contact the Translating & Interpreter Services (TIS) on 131 450 if you require an interpreter to speak with the ASU.

Anyone can make a report and you can remain anonymous if you wish.

The ASU is not an emergency/crisis service. Dial 000 for emergencies.

Other advice and support services

• SA Police or SA Ambulance Service (for emergencies only) - 000
• SA Police (for non-urgent Police assistance) – 131 444
• Men’s Referral Service – 1300 766 491
• Mental Health Triage – 13 14 65
• Domestic Violence and Aboriginal Family Violence Gateway – 1800 800 098
• Homelessness Gateway – 1800 003 308
• Lifeline – 13 11 14
• NDIS Quality and Safeguards Commission – 1800 035 544
• Aged Care Quality and Safety Commission – 1800 951 822
• Health and Community Services Complaints Commissioner – 1800 232 007
• Aged Rights Advocacy Service – 1800 700 600
• Disability Advocacy and Complaints Service of South Australia – (08) 7122 6030
  

For more information about organisations that can provide you with information, support and/or take a report, please see the Make a report poster (PDF 60KB).

For more information about Elder Abuse, please visit the Stop Elder Abuse web pages or select from the links below:

• What is Elder Abuse?
• When you have concerns
• Elder Abuse – Information for Workers and Professionals
• Elder Abuse – Good Practice for Workers and Organisations
• Elder Abuse – Information and Services
• Elder Abuse Prevention
• Safeguarding the Rights of Older People
• South Australia’s Stop Elder Abuse Prevention Phone Line
• Stop Elder Abuse – Campaign and Community Awareness
• Elder Abuse – What’s Happening in South Australia?
• Elder Abuse – Resources

Contact

Adult Safeguarding Unit
SA Abuse Prevention Phone Line: 1800 372 310 (free call)
Email: adultsafeguardingunit@sa.gov.au