We encourage all patients, families, carers and the community to provide feedback when attending a public hospital or health service.

Your feedback helps us to make improvements to the quality of care you receive.

Ask staff for an interpreter if you need one.

Step 1 — Talk to a staff member

If you want to provide feedback or raise a concern, please talk to a staff member.

Step 2 – Contact the Consumer Feedback Team

If they haven’t answered your concern, please contact the Consumer Feedback at the health service.

Visit the contact details for providing feedback or making a complaint page for a list of phone numbers and emails for SA Health hospitals and health services.

Step 3 – Seek support from an independent service

If you are not happy with the response to your feedback, you can contact:

Health and Community Services Complaints Commissioner (HCSCC)

If your feedback is about public hospitals or health services, private and non-government health and community services.

Aged Care Quality & Safety Commission

If your feedback is about the care of person in an aged care service.

National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission

If your feedback is about the care of person a disability.

Australian Safety and Quality in Health Care Commission videos

The Australian Commission on Safety and Quality in Health Care have developed three videos which will guide you through the feedback and complaints process so you know who to contact if you have any concerns or problems.

Resources and more information