Consumer feedback and complaints - Central mental health services

The Central Adelaide Local Health Network (CALHN), is committed to providing a safe and high-quality healthcare service, which meets your expectations. It is important that we continually improve service delivery for our patients and their loved ones, therefore we value feedback from patients, family members and carers. CALHN includes:

  • Royal Adelaide Hospital (RAH)
  • The Queen Elizabeth Hospital (TQEH)
  • Glenside Health Services (GHS)
  • Central Mental Health Services
  • Hampstead Rehabilitation Centre (HRC)
  • St Margaret’s Hospital (SMH)

Your compliments, complaints and suggestions assist us in reviewing and enhancing the way we provide care.

Feedback about your experiences provides valuable lessons for us to improve on all aspects of our service, and will ultimately help us to deliver the best possible care to you and the people you care about.

If you have feedback about your care, we would love to hear from you. We are committed to resolving any problems you may have.

  1. Do you have a compliment, complaint or concern?
  2. Tell the nurse, doctor or senior staff member what you like or what doesn’t feel right about the care being provided. You can ask a friend or family member to help if you would like.
    We have found in the past that if you deal with a situation early, you are likely to get a satisfactory result.
  3. If you don’t feel comfortable speaking to a staff member directly, ask to speak to a senior staff member or the Nurse Unit Manager (NUM) of the ward.
  4. If the NUM or senior staff member are unable to assist you, contact the Consumer Adviser by phone, writing, email or visiting the office.

Resource

Please view the Central mental health services consumer feedback form (PDF 196KB)

Contact

To speak with a CALHN Consumer Adviser
Telephone: (08) 7074 1377
Email:  HealthCNAHSRAHConsumerAdvisor@sa.gov.au

To contact Central mental health services
Telephone: (08) 7087 1000 (switchboard) or 1800 182 232

Address
PO Box 17
Fullarton SA 5063