We encourage patients, consumers, families, carers and the community to provide us with feedback.
We want to hear what is good, what is bad and what we can do to make the health care services better.
Your feedback drives safety and quality improvement in our health care services.
In the first instance, please talk to a staff member at the point of care. If you feel your feedback or concern has not been resolved, a list of health care service contacts and telephone numbers is available.
Information on how you can participate in decision-making about your health care and your responsibilities as a consumer of our public health services.
The Consumer, Carer and Community Feedback and Complaints Management Strategic Framework 2021 – 2024 (PDF 1.04MB) reinforces SA Health’s commitment to partnering with consumers, carers and the community.
The Framework enables consumers, carers and the community to contribute to improving health care services through open communication and shared learning.
The Australian Commission on Safety and Quality in Health Care has released a series of animations to help patients, families and carers find support and resolve issues related to their healthcare. The series comprises three short animations that offer practical tips, along with information about healthcare rights, where to begin and what to do if they need to take their complaint further. Watch the animations at https://www.safetyandquality.gov.au/consumers/information-about-healthcare-complaints.
