Challenging behaviour is any behaviour with the potential to physically or psychologically harm another person, self or property. It can be deliberate or unintentional and ranges from verbal abuse through to threats or acts of physical violence. Challenging behaviour or actions result in people feeling unsafe or threatened, or feeling that intervention or withdrawal is warranted to avoid harm to someone.
Ultimately, regardless of its extremity, challenging behaviour is a barrier to the delivery of care in a way that is safe for the patient and health staff.
Patients, consumers, carers, volunteers and staff all want health services in which health care can be both delivered and received without personal threat or risk.
SA Health has developed a new Challenging Behaviour Incident Dashboard to provide an overview and aid decision making in preventing and safely responding to challenging behaviour.
The dashboard reports on five key areas including;
Patient challenging behaviour incidents
Patient restraint/seclusion incidents
Worker challenging behaviour incidents
Security code black incidents
SA Health staff can access the Dashboard by visiting the SA Health QIP Hub.
Education and training
SA Health Introduction to preventing and responding to Challenging Behaviour (eLearning – access through the Safety and Quality intranet and the SA Health Digital Media eLearning platform).
This eLearning course is intended as an introduction to all staff on what is challenging behaviour and the type of strategies that can be put into place to prevent, and when necessary respond to these incidents. See the eLearning guide (PDF 582KB) for a list of core elements and sample pages. The course will take approximately one hour to complete.
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