Information for Carers

What is My Home Hospital?

Patients don’t always have to be in a physical hospital to receive the care they need. My Home Hospital brings hospital-level care straight to the patient, in the comfort of their own home. My Home Hospital is available for a range of treatments, for which in-home care is considered appropriate. The service brings the care to the patient in the form of doctors, nurses, allied health practitioners, some x-rays and blood tests, medication and other support services such as meals and personal care, if necessary. 

What are the benefits of My Home Hospital?

The benefits of care at home include:

  • more time with loved ones and pets, which can have a positive impact on mental health and wellbeing;
  • the comfort of being in the patient’s own familiar surroundings, their own bed and access to food they like; and
  • not having to travel to a hospital, meaning patients, carers and visitors are spending less money and time on public transport or car parking and time off work.

How do My Home Hospital staff work with carers and loved ones?

My Home Hospital respects the contribution of carers and families. In accordance with the wishes of the person receiving care, we will ensure carers are involved and updated at all stages of the process. You will be assigned a care coordinator who is your key point of contact for any questions you may have during the admission, and our medical team can be reached 24 hours a day, 7 days a week.

My Home Hospital values holistic treatment – treating patients as a whole person, and balancing clinical, cultural and personal needs in a flexible, personalised approach. We also value coordinated care. This means bringing the healthcare services you need together, in an approach that is easy to access and values communication with patients, carers and loved ones, and other healthcare providers.

What if I need additional support as a carer during my loved one’s admission?

Your wellbeing is important too. My Home Hospital will develop a care plan with you and the person receiving care, and provide written information that outlines the plan and the support available to you. The care team includes doctors and nurses who will monitor the person receiving care and discuss the care requirements and progress with them daily. They will also ensure you have the support you need, which can include providing meals, transport and personal care for the patient as required. You can contact the My Home Hospital care team 24 hours a day, 7 days a week for further advice or support during the admission.

Who can I contact if I have questions or concerns?

The My Home Hospital care team is available 24 hours a day, 7 days a week. If patients and/or carers are worried about their health, or their condition appears to be worsening, then we are just a phone or video call away to provide you with a timely response and provide any care that you may need. 

If you have any questions or want to reach someone, call the care coordinator through the My Home Hospital tablet or on 1800 111 644.

What happens when a referral is made?

A health professional may discuss the option of My Home Hospital with you and the person you care for, and if you are interested and eligible for the service, they will send a referral form to us. 

The referral will include your contact information, details about your loved one’s condition and medical history, information about any medications they are taking and anything else that is necessary or helpful for the My Home Hospital team to know to assess eligibility for the service.

Once we have received the referral, we will assess their eligibility. This assessment will consider their clinical care needs, any risks or issues we need to be aware of, check whether home is a suitable environment for them to receive care and discuss any questions that you or other loved ones may have.  This will also include assessing any additional support necessary to help you continue to care for this person during their admission.

If we determine that they are eligible for My Home Hospital, we will contact both of you and the referrer to let everyone know that they are eligible for the service and to obtain more information so we can begin treatment. If we determine that the person you care for isn’t eligible for My Home Hospital, we will contact the referrer to discuss alternative arrangements.