Carers - partnering with you
As a Carer, during the Coronavirus (COVID-19) pandemic you may be feeling concerned about what it means for you and the person you care for. Your role as a Carer already requires extra responsibility of caring for someone and is a commitment that is expected of you as a family member/friend.
You may be caring for someone who has a disability, mental illness, chronic condition, terminal illness, dementia, alcohol or drug related problem or someone who is elderly.
It is important for you as a Carer and the people you care about to remain well.
Please see the following useful links for further information and available support:
The COVID-19 Mental Health Support page provides information about mental health support for South Australians feeling overwhelmed or needing additional support during the COVID-19 pandemic. SA COVID-19 Mental Health Support Line – call 1800 632 753
Visit Carers SA for information about the services and support they are offering during COVID-19.
The National Carer Gateway provides the Carer Gateway Community Forum and COVID-19 information for Carers.
Additional information available on our SA Health website includes:
- Protecting yourself and others,
- Restrictions on visits to residential aged care facilities, and
- Information for the community.
SA Health is committed to improving the way we partner with carers. Through the Carers Recognition Act 2005 the South Australian Government formally recognises the roles and rights of carers.
There are over two and a half million carers across Australia caring for people with all kinds of needs. Of this two and a half million, 245,000 people are living as unpaid carers in South Australia. Unpaid carers play an important role in supporting loved ones with a disability, frailty, mental illness or chronic condition to live their best possible life.
We invite all carers to complete the carers’ survey or give feedback below. Your feedback will assist to improve the health care for your loved ones and help hospitals and healthcare services to deliver the sort of care that carers need and want.
National Carers Week - 13-19 October 2019
National Carers Week is an opportunity to promote carers and showcase the amazing work they do. It also provides an opportunity to educate the community about the role of carers and the types of carers that are out there.
SA Health uses National Carers Week as a celebration of all carers who are currently living in South Australian – thank you!
I’m a carer and I want to give feedback
Give us your feedback on what is good, what is bad and what you think we can do to make our health services better. The feedback you share helps to improve the quality of our health services.
We invite you to complete the Carer Feedback form.
Your Feedback is Important (information sheet) (PDF 263KB) contains more information for carers about providing feedback.
Carer Experience Survey
Help us to improve our services by providing an insight into your world as a carer.
We invite you to complete the online Carer Experience survey.
Am I an unpaid carer?
Not all carers see themselves as a carer. For example, you might think that caring for someone who has a disability, mental illness, chronic condition, terminal illness, dementia, alcohol or drug related problem or someone who is elderly is a commitment that is expected of you as a family member/friend. Do you know that this makes you a carer and may mean you are entitled to government assistance and support services?
If you provide unpaid care and support to a person with specific needs, regardless of whether the care you provide is for one hour a day or 24/7, you are likely to be a ‘carer’ with help available for you.
Please refer to the Australian Government supported Carer Gateway for more information.
I am a carer and I want to get involved or connect with others
Further information and support
Carers SA has a key role in leading change and empowering carers to participate in a partnership with government and health community sectors for the provision of better services to improve the conditions under which carers work. Carer organisations support and empower carers through services such as carer help and advice, counselling, education and training and respite.
Visit Carers SA or phone 1800 242 636.
Additional Information for carers
Resources are available to provide an overview of how you can partner with health care staff, tips for your wellbeing and a map with contact details of carer support organisations across South Australia. Taking care of your mental and physical health will increase the likelihood to stay well so that you can continue to support the person you are caring for.
- Carers Information (PDF 97KB)
- SA Carer Support Organisations (PDF 153KB)
- Carer engagement – How to engage with LHN consumer groups (PDF 150KB)
- Know your rights - Health and Community Services Complaints Commissioner (PDF 381KB)
- Rights of carers of people receiving mental health care (PDF 296KB)
The Carer Gateway is a national online service providing practical information and resources to support carers for example, coaching and counselling, financial advice, access to emergency crisis support, respite information and an online forum connecting carer communities.
Partnering with Carers Strategic Action Plan
The SA Health Partnering with Carers Strategic Action Plan 2017-2020 (PDF 381KB) was developed in collaboration with Carers SA to recognise and empower, through our commitment to ensure better carer engagement in health care decisions. The SA Health Partnering with Carers Strategic Action Plan 2017-2020 examines key issues and identifies priorities relevant to partnering with carers and the community.
Other key documents:
- SA Health Partnering with Carers Key Priorities Fact Sheet (PDF 55KB)
- Your feedback is important - consumer feedback process and contacts for health sites (PDF 183KB)
Partnering with Carers Policy Directive
The SA Health Partnering with Carers Policy Directive (463KB) was developed with Carers SA, Health Consumers Alliance (SA) and carer representatives to reflect the priorities and needs of unpaid carers and establish principles and standards.
The Policy Directive identifies what is important to carers, based on feedback from carers and includes clearly defined roles and responsibilities for SA Health staff.
Safety & Quality Unit
Telephone: 8226 2567