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Consumer Advisory Service at Flinders Medical Centre

The Consumer Advisory Service (CAS) coordinates consumer feedback, including:

  • complaints
  • compliments
  • suggestions
  • enquiries

The CAS is responsible for promoting a consumer-focused approach to consumer feedback as part of continual quality improvement processes. The service focuses on assisting consumers and their family members to identify improvements in our health service.

The service also assists with:

  • information about the relevant site's services
  • mediation with health professionals
  • in-service staff training

Forms

Authority for the release of personal information (PDF 57KB)(opens in a new window)
Consumer feedback form (PDF 76KB)(opens in a new window)

A signed ‘Authority for the Release of Personal Information‘ form will be required to provide you with a full response, if you are raising concerns on behalf of another person. If you have Medical Power of Attorney or Enduring Power of Guardianship or you are an authorised Substitute Decision Maker, evidence of this may be required. This should be discussed with the Consumer Advisory Service: telephone (08) 8204 5433.

Contact details

Location: Level 2, Flinders Medical Centre
Telephone:
 (08) 8204 5433, voicemail: all hours
Fax: (08) 8204 3921
Email: HealthSALHNConsumerAdvisory@sa.gov.au 
Office hours for public: Monday to Friday, 9.00am to 4.00pm (excluding public holidays)

Postal:
SALHN Consumer Advisory Service
2nd Floor, near Cashier
Flinders Medical Centre
Flinders Drive, Bedford Park SA 5042


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