Response to external clinical audits of residential aged care services

Regional local health networks (LHNs) are the largest provider of residential aged care services in regional South Australia. The health, safety and wellbeing of our aged care residents is of paramount importance. All of our aged care facilities consistently maintain high levels of care, and we are committed to openness and transparency about our services and the quality of care we provide.

In 2018, Standards Wise was engaged by the State Government to undertake clinical audits of all residential aged care services operated by the then Country Health SA Local Health Network. The purpose of the audits was to provide a strong basis for regional LHNs to make improvements in our governance and operational strategies, as well as to improve our systems and processes for aged care.

The Standards Wise External Clinical Audits for Residential Aged Care Service Final Report (PDF 777KB) provides 14 overall recommendations with additional recommendations for each regional LHN, which identify key opportunities for improvement. Each of the six regional LHNs has developed an implementation plan in response to the overall and region-specific recommendations. They are working plans that will be regularly updated to reflect progress in implementing actions in response to the recommendations. Each aged care facility also received an individual report and action plan following the audit of their site. As a result, regional LHNs have developed site-specific plans for the 44 facilities. The regional implementation plans and site-specific plans will ensure that high quality residential aged care services continue to be provided by regional LHNs across country South Australia.

Following the external audits, there were a number of facilities that required a follow-up visit and Standards Wise noted the following improvements which are being undertaken by regional LHNs:

  • Greater oversight by clinical staff of consumers’ clinical and care needs, medication management and the utilisation of unregulated staff.

  • Improved assessment and planning processes to develop, document, implement, monitor and audit care plans.

  • Review of services, processes, and environmental changes in order to meet the new Aged Care Quality Standards.

  • Increased lifestyle hours to further develop valuable synergies between clinical and lifestyle staff.

  • Improving risk management strategies and mitigating potential risks, including issues around residents smoking.

  • Support from Regional Quality Teams reviewing and seeking opportunities for improvement with processes, documentation and reporting requirements.

  • Additional management support providing positive, proactive leadership and support, building the team culture.

  • Reviews of, commitments to, and refurbishment work on, the physical environment.

The regional implementation plans and site-specific plans are available below.

Residents of aged care facilities and their families should contact their facility directly if they have any questions.

Site Action Plans

Barossa Hills Fleurieu Local Health Network

Eudunda Hospital (including Eudunda Senior Citizens Hostel) (PDF 2.37MB)
Gumeracha District Soldiers' Memorial Hospital (including Glenview Homes and Mount Pleasant District Hospital) (PDF 1.13MB)
Kangaroo Island Health Service (including Carnarvon Aged Care Facility) (PDF 1.23 MB)
Kapunda Hospsital (including Kapunda Homes) (PDF 1.35MB)
Strathalbyn and Districts Health Service (PDF 2.12MB)

Eyre and Far North Local Health Network

Ceduna District Health Service (PDF 745KB)
Cleve District Hospital (including Crestview Hostel) (PDF 422KB)
Cowell District Hospital (including Franklin Harbour Village Hostel) (PDF 472KB)
Coober Pedy Hospital (PDF 394KB)
Cummins District Memorial Hospital (including Miroma Place Hostel) (PDF 593KB)
Elliston Hospital (including Pines Hostel) (PDF 840KB)
Kimba District Hospital (including Elmhaven Hostel) (PDF 697KB)
Streaky Bay Hospital (including Elmhaven Hostel) (PDF 968KB)
Tumby Bay Hospital (including Uringa Hostel) (PDF 407KB)
Wudinna Hospital (including Trudinger Residence) (PDF 563KB)

Flinders and Upper North Local Health Network

Hawker Memorial Hospital (PDF 1.3MB)
Quorn Health Service (including Flinders House) (PDF 2MB)

Limestone Coast Local Health Network

Bordertown Memorial Hospital (including Charla Lodge) (PDF 1MB)
Kingston Soldiers' Memorial Hospital (including Lighthouse Lodge) (PDF 1.47B)
Millicent and Districts Hospital and Health Service (including Sheoak Lodge) (PDF 1.51MB)
Naracoorte Health Service (including Moreton Bay House) (PDF 1.65MB)
Penola War Memorial Hospital (including Pinchunga) (PDF 1.47MB)

Riverland Mallee Coorong Local Health Network

Barmera Hospital (including Hawdon House and Bonney Lodge)  (PDF 866KB)
Loxton Hospital Complex (including Loxton District Nursing Home and Loxton Hostel for the Aged) (PDF 1.86MB)
Mallee Health Service Karoonda (including Karoonda MPS and Kadistra Aged Hostel) (PDF 1.58MB)
Mallee Health Service Lameroo District Health Service (including Lameroo MPS and Kyeema Hostel) (PDF 2.14MB)
Mallee Health Service Pinnaroo Soldiers' Memorial Hospital (including Pinnaroo MPS) (PDF 1.86KB)
Mannum District Hospital (including Hills Mallee Southern Aged Care Facility) (PDF 1.71MB)
Meningie and Districts Memorial Hospital and Health Services  (including Meningie MPS) (PDF 2.10MB)
Renmark Paringa District Hospital (including Renmark Nursing Home and Paringa District Hospital) (PDF 355KB)
Tailem Bend District Hospital (including Tailem Bend MPS) (PDF 383KB)
Waikerie Health Services (including Pioneer Lodge and Haven) (PDF 592KB)

Yorke and Northern Local Health Network

Balaklava Soldiers' Memorial District (including Ira Parker Nursing Home) (PDF 2.25MB)
Burra Hospital (including Holder Homes) (PDF 2.20MB)
Clare Hospital (including Kara House) (PDF 1.73MB)
Crystal Brook and District Hospital (PDF 1.63MB)
Jamestown Hospital and Health Service (including Symonds Wing) (PDF 1MB)
Laura and District Hospital (previously Rocky River Health Service) (PDF 1.76MB)
Minlaton Health Service (including Melaleuca Court) (PDF 1.94MB)
Orroroo and District Health Service (including Orroroo Community Home) (PDF 1.75MB)
Peterborough Soldiers' Memorial Hospital and Health Service (including Nalya Lodge Hostel) (PDF 1.78MB)
Port Pirie Regional Health Service (including Hammill House) (PDF 1.77MB)
Riverton District Soldiers' Memorial Hospital (including Wakefield Aged Care Services) (PDF 1.91MB)
Snowtown Hospital (including Lumeah Homes) (PDF 1.90MB)

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