Mental health support - COVID-19

It’s normal to feel stress and worry when there is a health event happening in the community that is affecting people’s wellbeing, such as the coronavirus disease (COVID-19) pandemic.

This can affect people through isolation from loved ones and usual supports, changes to normal daily routines, changes to or loss of work, difficult financial situations, as well as anxiety about becoming unwell.

To support the mental health of South Australians during this time we have established a Virtual Support Network of services based locally in SA. This page provides information about the Virtual Support Network services and other resources for mental health support during this challenging time.

If you are in self-isolation or quarantine, see the Mental Health information for people in home isolation fact sheet (PDF 325KB) for information and support services.

COVID-19 Virtual Support Network

Through our Virtual Support Network all South Australians can access the help they need when they need it through our network of specialist services.

The SA COVID-19 Mental Health Support Line can be accessed by calling 1800 632 753 or through online chat and is available 8.00am – 8.00pm every day.

Other services include:

SA COVID-19 Mental Health Support Line

Call 1800 632 753 or chat online at SA COVID-19 Mental Health support line.
Available 8.00 am to 8.00 pm, seven days a week.

The SA COVID-19 Mental Health Support Line is operated by Uniting Communities mental health counsellors, who can:

  • provide counselling over the phone or via video calls or online chat
  • arrange referrals to a range of services
  • call you back if you leave a message
  • provide follow up calls to check in on you or someone else (with the person’s consent).

ASKPEACE for CALD community

Call (08) 8245 8110
Available 9.00 am to 5.00 pm, Monday to Friday.

ASKPEACE is available to provide mental health support to people of culturally and linguistically diverse backgrounds living in South Australia who have been impacted by COVID-19.
ASKPEACE can arrange an interpreter to help understand your issues and concerns. Phone appointments can be booked outside of business hours to best suit your needs.
ASKPEACE:

  • Accept self-referrals and referrals from other government, non-government and community-based services
  • Provide therapeutic work, case work, information, advocacy and referral services
  • Are all senior practitioners who come from diverse backgrounds
  • Speak many languages other than English and have access to certified interpreters
  • Provide cultural consultancy support for service providers to assist in meeting the needs of the individual clients and their families
  • Provide and/or support community education initiatives.

For more information, or to access a referral form, see the ASKPEACE website.

Thirrili

Call 1800 841 313
Available 9.00 am to 5.00 pm, Monday to Friday.

Thirrili’s COVID-19 service is available to provide guidance and support for South Australian Aboriginal and Torres Strait Islander people to access mental health and other services during the COVID-19 pandemic. For more information about Thirrili services, see the Thirrili website.

Carers SA

Call 1800 422 737
Available 9.00 am to 6.00 pm, Monday to Friday.

Carers SA is delivering new Carer Gateway Services across South Australia. Unpaid carers of family and friends with a disability, health condition, mental illness, or who are frail aged may access services through Carers SA. Services include carer support planning, counselling, peer support and coaching, planned and emergency respite care, and other practical supports. Services are free and confidential, with skilled staff available to talk through your needs and options. For information about carer support services available during the COVID-19 pandemic and how to access them, call 1800 422 737 or visit the Carers SA website.

Resource Options and Support for Carers (ROSC)

Call (08) 8245 7196 or email customer@ucwb.org.au to access or make a referral to this service. Available 9.00 am to 5.00 pm, Monday to Friday.

ROSC is provided by UnitingCare Wesley Bowden and supports carers (14 year and up) who are caring for an adult with a mental illness.

Carer Coordinators work closely with carers to discuss their specific needs and requirements and to develop an individual carer support plan. A Young Carers Coordinator works with carers aged 14 to 25 years. Support may include:

  • Short term case management
  • Information about mental illness
  • Assistance with accessing services to support the person they are caring for, including support with NDIS applications
  • Coordination and negotiation of services on their behalf
  • Peer support groups
  • Assistance to maintain their health, wellbeing and self-care (group and individual support)
  • Direct referral to other carer support services.

Lived Experience Telephone Support Service (LETSS)

Call 1800 013 755 or chat online at the Lived Experience Telephone Support Service website
Available 5.00 pm to 11.30 pm, seven days a week.

The Lived Experience Telephone Support Service is operated by Skylight Mental Health. This service is available to all South Australians including people with mental health issues as well as their carers, family and friends, and is designed to provide information on mental health topics, navigation on the mental health system in Adelaide and real-time support. The trained Peer Workers, who callers will chat to, have a personal lived experience of recovery and managing challenges to their mental health or caring for someone with mental health challenges.

Affordable SA

Call 1800 025 539
Available 9.30 am to 8.00 pm, Monday to Thursday and 9.30 am to 4.30 pm Friday (except public holidays).

Affordable SA is operated by Salvation Army and can provide financial counselling, mental health support and material assistance. Financial counsellors can provide comprehensive financial counselling without the need for face to face meetings. In addition, a team of caseworkers are available to provide mental health support over the phone or via webinar. Caseworkers provide wrap-around support and have access to a range of psychologists who can also provide support to clients via phone or video calls. For more information about Affordable SA services, see the Affordable SA website.

Visit the GriefLink website for information and resources.

GriefLink provides a wide range of information and resources focused on bereavement and the grief that follows the loss of a loved one through illness, accident, violence or suicide.

The advice on the GriefLink website may help you to work your way through grief which you might be feeling, or help you support someone else in their grief.

Mental Health Emergency Triage Service

For assistance in a mental health emergency, contact the mental health triage service - telephone 13 14 65 available 24 hours, seven days a week.

Other COVID-19 mental health resources

Community Fact Sheet

See the Mental Health COVID-19 Fact Sheet - Information for the community (PDF 288KB).
for information and support on the mental health impacts of COVID-19 for the South Australian community.

Translated resources

Beyond Blue have developed information for managing your mental health during the COVID-19 pandemic in languages other than English.

Open Your World Website

The Open Your World website provides South Australians with valuable resources, tools and information to support improving wellbeing by staying healthy, active and connected.

Open Your World brings together information from a wide range of government agencies and non-government organisations in one place, providing an interactive and accessible one-stop-shop for information about wellbeing. For more information, see the Open Your World website.