Preventing and Responding to Challenging Behaviour Policy Directive
PDF 462 KB
The reporting and review of both emergency and non-emergency security incidents is recognised as an important addition to Safety Learning System (SLS) that will contribute to improving safety for patients, workers and visitors.
Definition - A security incident is any event or circumstance that resulted in a request for emergency or non-emergency security attendance. These include when any of the Emergency Codes are called.
For health service organisations employing Security officers, these officers will be the usual notifiers. For other services a range of staff will be given responsibility for recording incidents into the Security module.
Staff responsible for review of the incident reports will vary, depending on the type of emergency code called and local or Local Health Network arrangements.
For example, in metro hospitals Security Managers are responsible for monitoring and investigation of Code Black incidents. Clinical managers receive emails from SLS that an incident has taken place in their area. Building supervisors may need to review Code Red (fire) incidents.
All security incidents are classified by selecting from a series of questions with several options. There are additional questions and space to record comments. The diagram Security incidents – level 1, 2, and 3 classifications (PDF 90KB) illustrates the hierarchy of classification options in the Security incident module.
The Topic Guide – Security incident module (PDF 147KB) provides definitions for terms used when recording a security incident into the SLS. Definitions of common terms are provided to ensure that reporting is consistent and accurate.
Emergencies include all of the emergency codes. These are:
Code black = Personal threat, for example assault, violence, threatening behaviour
Code brown = External emergency, for example mass casualty
Code orange = Evacuation
Code purple = Bomb threat, for example suspicious package
Code red = Fire and/or smoke
Code yellow = Internal emergency, for example hazardous substances spills, structural damage, essential services failure
This is a non-emergency request made by clinical staff for Security officers to attend, and to assist or standby while an aspect of clinical care is carried out, as a precautionary or preventative action where challenging behaviour is reasonably anticipated. Examples include:
Some incidents may escalate into an emergency, leading to a Code Black call to request the full Emergency Response team to attend.
Routine practice is not required to be reported as it is not an incident, for example, escorting a patient to xray.
The SA Health Preventing and Responding to Challenging Behaviour policy directive (PDF 547KB) and toolkit provides further information. See also:
For a list of recent and upcoming SLS updates and outages, see the Safety Learning System Notice page.
For further information or enquiries, please contact:
The SLS Team
Information Officers, SLS Management Team
Telephone: (08) 8226 6177 / (08) 8226 6196