Consumer feedback and complaints provide an opportunity to observe the quality of health care from the perspective of consumers and carers. It also assists in directing improvement in the quality of services.
Your feedback is important
We encourage patients, consumers, families, carers and the community to provide us with feedback on what we can do to make our health services better. Feedback from the people who use our services provides an opportunity to observe the quality of health care from a visitor’s perspective.
In the first instance, please talk to a staff member at the point of care. If you feel your feedback or concern has not been resolved, a list of health services contacts is available here: Your feedback is important (PDF 160KB) – consumer feedback process and contacts for health sites.
The DPC circular ensures that all SA public sector agencies establish and maintain an effective complaint management system (CMS) that conforms to the principles in the Australian/New Zealand Standard: Guidelines for Complaint Management in Organisations (AS/NZS 10002:2014).
Safety and Quality Unit Telephone: 8226 2567
You can search through to find related information.
Consumer Feedback Management Policy Directive
PDF 144 KB
Consumer Feedback Management Policy Guideline and Toolkit
PDF 402 KB
Your feedback is important
PDF 94 KB
Safety Learning System (SLS) Consumer Feedback User Guide
PDF 4.57 MB
Patient Incident Management and Open Disclosure Policy Directive
PDF 789 KB
Consumer engagement and participation
Consumer participation - consumers, carers and the community participating in the healthcare system can also participate in making decisions
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