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Comprehensive Care Clinician Resources

Meeting the requirements of the National Safety and Quality Health Service Standard 5 – Comprehensive Care requires a concentrated effort to develop systems, processes and practices that place the consumer at the centre of shared decision-making and negotiating goals of care. This process relies on effective communication and multidisciplinary collaboration.

Risk screening is a critical early step in the care planning process. Clearly identifying a consumer’s risk(s) of harm triggers further assessment, and then assists in formulating a care plan that includes strategies and interventions to keep a consumer safe.

The following videos portray clinical scenarios that demonstrate important elements in the comprehensive care process.

A consumer experience: person-centred approach – supporting the consumer’s mental health and wellbeing


A consumer journey: from the beginning of the consumer’s journey – screening, identifying goals of care and shared decision-making


Understanding comprehensive care:  the principles and processes of comprehensive care



The Nursing and Midwifery Office would like to thank all clinicians and consumers involved in the production of the videos, including staff from Glenside Rehabilitation Inpatient Services and the Flinders University Clinical Simulation Unit.

Further information on Standard 5 is available from Comprehensive Care.

The essential elements of Comprehensive Care

Reproduced with permission from ‘Implementing the Comprehensive Care Standard – Figure 2: Essential Elements of Comprehensive Care Delivery', developed by the Australian Commission on Safety and Quality in Health Care (ACSQHC). ACSQHC: Sydney 2018.

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