Patient rights and responsibilities at NALHN

At the Northern Adelaide Local Health Network (NALHN), the health and wellbeing of our patients and visitors is our priority.

If you have any concerns or are unsure about your rights and responsibilities, please speak with the staff providing care.

If you have ongoing concerns, please contact the NALHN Consumer Engagement Service on 1300 013 988 or email

Your rights and responsibilities

Information about your rights and responsibilities as a patient is outlined in the booklet, Your Rights and Responsibilities. Copies of the booklet are available at admission and outpatient desks.

Your Rights and Responsibilities gives you information about a range of issues, including deciding on the type of care or treatment you receive, accessing your personal health record, fees and financial assistance. It also outlines what you can do to help your health service give you better care and how you can provide feedback to your health service.

The Health and Community Services Complaints Commissioner (HCSCC) has developed a Charter of Health and Community Services Rights. The HCSCC Charter sets out the rights of all people who use most health and community services in South Australia and to the family members, carers and nominees who act on behalf of a person seeking or using a service.

  1. Access – right to access health and community services
  2. Safety – right to be safe from abuse
  3. Quality – right to high quality services
  4. Respect – right to be treated with respect
  5. Information – right to be informed
  6. Participation – right to actively participate
  7. Privacy – right to privacy and confidentiality
  8. Comment – right to comment and/or complain.

Statements of rights for mental health consumers

There are statements of rights for mental health consumers on Community Treatment Orders and Inpatient Treatment Orders. These statements provide information about mental health treatment orders, mental health care and summarises the rights and responsibilities of consumers of mental health services.

For more information see the Mental health statement of rights page.