Your Rights and Responsibilities (English)
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Everyone who is seeking or receiving care in the South Australian health system has rights about their care. Patients, consumers, carers, healthcare providers and health service organisations all have an important part to play in achieving healthcare rights and contributing to safe and high quality healthcare.
Your rights include:
SA Health has developed the Charter of Health and Community Services Rights Policy Directive (PDF 205KB), to implement legislation as Part 3 of the Health and Community Services Complaints Act 2004 includes a Charter of Health and Community Services Rights (the HCSCC Charter), which substantially incorporates the Australian Charter of Healthcare Rights 2008.
The Health and Community Services Complaints Commissioner (HCSCC) in South Australia developed the HCSCC Charter of Health and Community Services Rights (the HCSCC Charter).
The HCSCC Charter (PDF 785KB) was developed following consultation with service users, carers and health and community service providers in 2010. The HCSCC Charter substantially incorporates the Australian Charter of Healthcare Rights 2008.
The HCSCC Charter sets out the rights of all people who use most health and community services in South Australia and to the family members, carers and nominees who act on behalf of a person seeking or using a service.
Services include a wide range of health and community services in the public, private and non-government sectors.
The HCSCC Charter has five guiding principles relevant to all eight HCSCC Charter rights.
The HCSCC Charter of Rights consumer information sheets and brochures are also available in a number of languages. See the translated HCSCC brochures section on the HCSCC website.