Consumer engagement and participation
Consumer engagement and participation means the right to be involved in decision making processes. South Australians want a variety of opportunities to participate in health, which go beyond surveys or consumer representatives.
SA Health is committed to ensuring that consumers, carers and the community have the ability and opportunity to participate in decisions about their health and health services. SA Health wants to make sure:
- you and your healthcare providers are partners in your health care.
- you can ask questions about your care and actively participate in decisions about your health care and health services.
- you can be involved to help us meet your needs and develop safe, quality services.
- you are our partner in planning, implementing and evaluating services.
- you receive culturally responsive health services.
SA Health values the contribution consumers and the community can make in improving health services, including service planning, designing care and service measuring and evaluation and are committed to strong consumer and community engagement. The resources have been developed to ensure there are mechanisms in place to actively engage with consumers and the community in order to meet their needs and develop appropriate services.
Consumer and Community Engagement Governance Model
The Consumer and Community Engagement Governance model (PDF 66KB) model outlines the consumer and community advisory groups involved in service planning, designing care, measuring and evaluating health care services.
- A framework for active partnership with consumers and the community (PDF 339KB)
- Guide for engaging with consumers and the community (PDF 1MB)
- Guide to Engaging with Aboriginal People (PDF 531KB)
- Consumer and Community Advisory Committee/Group (CACAC/CAG) Policy Guideline and Toolkit (PDF 1.15MB)
Sitting fees and reimbursement
Sitting fees recognise the significant contributions made by external individuals who bring knowledge, skills and experience that is not generally obtainable from SA Health employees. Reimbursement ensures that external individuals are not out of pocket as a result of their participation.
SA Health has reviewed the way we handle sitting fees and reimbursement claims, see the Sitting Fees and Reimbursement for external individuals policy directive (PDF 149KB) or contact the consumer engagement representative in your Local Health Network (PDF 32KB) for more information.
- Sitting Fees and Reimbursement for external individuals policy directive (PDF 149KB)
- Schedule of sitting fees and reimbursement (PDF 19KB)
- Sitting fees agreement Letter template (DOC 88KB)
SA Health staff can access all forms and additional information on the Safety and Quality intranet regarding sitting fees and reimbursement.
Taxation and Centrelink
Taxation and Centrelink arrangements need to be considered on a case by case basis and in consultation with the relevant Australian Government agency.
Sitting fees may be considered a form of reportable income by Centrelink and the Department of Human Services. The Australian Government Department of Human Services income reporting page provides further information.
There may be different tax treatments for sitting fees and reimbursement payments.