Information for patients

What is My Home Hospital?

Patients don’t always have to be in a physical hospital to receive the care they need. My Home Hospital brings hospital-level care straight to the patient in the comfort of their own home. It is a Wellbeing SA service, available at no charge to eligible public patients 24 hours a day, 7 days a week across the metropolitan Adelaide area. From 1 July 2021 the service will also be available to selected areas in the Barossa Hills Fleurieu Local Health Network.

Patients can be referred to My Home Hospital by their GP, medical specialist, nurse practitioner, a paramedic or from an emergency department or hospital. 

You can view an information brochure for patients about My Home Hospital here.

Eligibility

Patients may be eligible for My Home Hospital if they require acute, in-patient treatment for conditions like:

  • Infections requiring IV antibiotics (i.e. cellulitis, pneumonia, mastitis)
  • Exacerbation of respiratory conditions
  • Vascular thromboembolism (DVT and PE)
  • Heart failure and chest pain
  • Post-operative care
  • Supportive cancer treatment
  • Other conditions for which home based hospital care is safe and appropriate

Patients must also:

  • provide their consent to receive services as part of My Home Hospital
  • be aged 13 years or older
  • be eligible for Medicare and not have funding through the Department of Veteran’s Affairs, WorkCover or third party insurance; and
  • have a safe home environment for themselves, their carer if they have one, and the health professionals who provide care.

Where does My Home Hospital operate?

My Home Hospital is currently available to anyone who lives within the Adelaide metropolitan area. From 1 July 2021, the service will also be available to selected areas in the Barossa Hills Fleurieu Local Health Network.

What are the benefits of My Home Hospital?

My Home Hospital brings the care to you - doctors, nurses, allied health, some x-rays and blood tests, medication and other support services such as meals and personal care, if necessary.

We develop a personalised treatment and care plan, so you can receive medical care in the comfort of your own home. Our remote monitoring technology helps you feel safe, knowing that nurses and doctors are monitoring your progress and can intervene if you become unwell.

The benefits of care at home include:

  • more time with loved ones and pets, which can have a positive impact on your mental health and wellbeing;
  • the comfort of being in your own familiar surroundings, your own bed and access to food you like; and
  • not having to travel to a hospital, meaning your visitors are spending less money and time on public transport or car parking and time off work.

What services are available?

You will be given a touch-screen tablet and equipment for health checks. This will help with regular communication with your care team, including video calling. Your care team are available 24/7, and will be able to see your checks like temperature, blood pressure and pulse as soon as you take them.

A nurse will visit you at home to set up your health check equipment and show you how to use it.  You will have at least one visit from a nurse every day during your admission. Doctors, allied health, some x-rays and blood tests, medication and other support services such as meals and personal care, if necessary, are all provided during your admission.

Patients who live alone or have a high risk of falls may be issued a personal alarm to use during their My Home Hospital admission. Pressing this alarm will notify us immediately so we can help you.

There may be some appointments you need to attend outside of your home: for example, for additional tests or scans that cannot be provided at home. We will work with you to coordinate these visits and ensure you have the support you need.

When your condition is improving, we will start planning your discharge with you. We will also work with your GP and other care providers to ensure a smooth transition back to your usual health care team.

Is there a cost for My Home Hospital?

My Home Hospital is a public hospital service and is free for eligible patients

What happens when I am referred to My Home Hospital?

Your doctor, nurse or paramedic may discuss the option of My Home Hospital with you, and if you are interested and eligible for the service, they will send a referral form to us. 

Your referral will include your contact information, details about your condition and your medical history, information about any medications you are taking and anything else that is necessary or helpful for the My Home Hospital team to know.

Once we have received your referral, we will assess your eligibility. This assessment will consider your clinical care needs, any risks or issues we need to be aware of, as well as checking whether your home is a suitable environment for you to receive home care. We will contact you or your referring clinician for more information if required and answer any questions that you or your loved ones may have. 

If you are eligible for My Home Hospital, we will contact you and your referring clinician to let you know that you are approved for the service.  If you are not eligible for My Home Hospital, we will contact your referring clinician to discuss alternative arrangements.

What if I become unwell during my admission?

Our medical team can be reached 24/7 if you become unwell or are concerned. You will also be assigned a care coordinator who is your key point of contact for any questions you may have during your admission.

Patients who live alone or have a high risk of falls may also be issued a personal alarm to use during their My Home Hospital admission. Pressing this alarm will notify us immediately so we can help you.

In an emergency, you should call 000. Please let them know you’re a My Home Hospital patient so they can get any relevant care information from us straight away.  My Home Hospital works closely with the ambulance service to make sure we can respond to you in an emergency.

Privacy and Patient Rights

The privacy and security of your personal information is important to My Home Hospital.

Any personal and health information held by the health service is confidential and will be treated with the utmost care.

Everyone who is seeking or receiving care in the South Australian health system has rights, which are detailed in the Patient Charter of Rights (PDF 616KB).

My Home Hospital is delivered by Calvary MHIH JV Pty Ltd, a joint venture between Calvary and Medibank, who recognise the importance of protecting your privacy and rights in relation to your personal information. For more information on how your personal information is collected and managed please read this privacy policy (PDF 290KB).