SA Dental Service Clinics
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The South Australian Dental Service aims to provide you with the best services possible within its available resources.
Your comments are welcome.
Did we provide you with a service that you really liked? If so, we'd love to hear from you because your comments let us know we're on the right track to providing helpful services.
Did we provide you with a service that you think could be improved? We'd like to hear your ideas on how we can improve our services.
Did we provide you with a service that didn't meet your expectations?
If you want to make a complaint, it is best to discuss the problem with staff involved when the issue first arises or ask to speak with your Local Operations or Hospital Unit Manager.
Usually staff will be able to take some steps to quickly address your concerns.
Whatever you choose to do, you need to know that:
If you have made a complaint and you feel that it hasn't been dealt with properly, or you are not happy with the results, you can write to the Executive Director, SA Dental Service and ask for the situation to be reviewed.
If you've tried every avenue of resolving your complaint within SA Dental Service and you're still not satisfied with the outcome, you can phone the Health and Community Service Complaints Commissioner's Office (HCSCC) on 8226 8666 or toll free from SA country landline on 1800 232 007 or write to them at PO BOX 199 Rundle Mall SA 5000.
If your complaint is about a private dental practitioner, contact the Australian Dental Association, who may be able to help where the practitioner is an Association member. Phone 8272 8111 or write to them at PO Box 858 Unley SA 5061.
If your complaint is about the unprofessional conduct or performance of any dental practitioner, you can contact the Australian Health Practitioner Regulation Agency. Phone 1300 419 495 or write to them at AHPRA, GPO Box 9958 Adelaide, SA 5000.
Whether you want to:
Do you need some help to contact us?
If for any reason you feel that you can't properly explain your ideas or concerns, or you need some help to deal with an issue, talk with clinic staff who may be able to assist. If needed, they can also organise an accredited interpreter for you, including an Auslan interpreter if required.