Data incident

SA Ambulance Service (SAAS) has been notified of a data loss relating to some ambulance attendances between 2000 and 2003.

The data was on an external storage device stolen from a consultancy firm earlier this year. SAPOL investigated the theft and unfortunately the data remains unrecovered.

There has been no evidence that any of the data has been used inappropriately since the theft.
The data loss was reported to the Office of the Australian Information Commissioner, in compliance with the Notifiable Data Breaches Scheme, and the Privacy Committee of South Australia.

All affected individuals have been contacted by SAAS by phone or letter to provide further information and support. SAAS will only ever communicate in this way (phone/mail) with the individuals.

A Consumer Information sheet (PDF 315KB)  is available which outlines what happened and what SAAS is doing to manage this incident. It is also available in:

If you believe this data loss affects you, please contact us:

Call 1800 512 213 (Monday to Friday 9am-5pm)


SAAS have partnered with IDCARE, Australia’s national identity and cybersecurity community support service. They have expert case managers who can work with you to address any concerns about personal information risks and instances where you think your information may have been misused.

IDCARE’s services are available at no cost to you. If you wish to speak with one of their case managers please complete an online ‘Get Help’ form at or call 1800 595 160 or (08) 7078 7741 (Monday to Friday, 8:30am to 5:30pm ACDT). When engaging IDCARE please use the referral code IDC-SAS.