A free confidential service available to anyone wanting to make a complaint about the quality of care or services they or someone they know is receiving from Australian Government subsidised aged care providers of residential care and community care programs (Home Care Packages and Commonwealth Home Support Programme). The Aged Care Safety and Quality Commission can be contacted if abuse or mistreatment of older person receiving a service is suspected.
Aged Rights Advocacy Service
Office hours: Monday to Friday 9.00 to 5.00 pm Phone:(08) 8232 5377 or 1800 700 600 (Toll Free for SA country) Fax: (08) 8232 1794 Email:firstname.lastname@example.org Location: 175 Fullarton Road, Dulwich SA 5065 Postal address: 175 Fullarton Road, Dulwich SA 5065
contact details and services of elder mediation professionals and others who are members of EMAN
links to publications, conferences and other events and to relevant resources (books, articles, research, reports), services and websites.
Elder mediation can assist older people, their families and significant others with difficult conversations, to make plans and to reach outcomes to disagreements – outcomes that work for the older persons, respect their rights and enhance their safety.
EMAN is a network of professionals dedicated to:
raising awareness and building knowledge about elder mediation in the community
developing professional ethics, standards and certification for elder mediators
encouraging referrals to relevant services, including mediation and other services tailored to the circumstances of older people (our elders) in Australasia.
Provides information, advice or assistance about matters related to current legislation including:
Advance Care Directives Act, 2013
Guardianship & Administration Act, 1993
Mental Health Act, 1993
Consent to Medical Treatment and Palliative Care Act, 1995
Enduring Powers of Attorney.
The Public Advocate is the Guardian of Last Resort and provides systemic and some individual advocacy to people with impaired mental capacity and their carers. The Office of the Public Advocate has a Dispute Resolution Service which offers a mediation service to assist in the resolution of disputes about Advance Care Directives and health consent issues.
Provides trustee services for a range of people in the community including those most vulnerable requiring Financial Administration Orders.
The Public Trustee can act as a trustee, executor of a will, administrator of an estate (whether or not of a deceased person), manager, receiver, committee, curator, guardian, next friend, agent, attorney or stakeholder.
The South Australian Civil and Administrative Tribunal (SACAT) is a state tribunal that helps people in South Australia to resolve issues within specific areas of law, either through agreement at a conference, conciliation or mediation, or through a decision of the Tribunal at hearing. SACAT also conducts reviews of Government decisions.
The Tribunal operates across the state of South Australia and is a key part of the state justice system.
Specifically, SACAT is the place to bring
certain civil law disputes or applications, such as those that relate to landlord / tenant relationships, guardianship and administration, mental health and consent to treatment and advance care directives
administrative law disputes or issues, such as requests for reviews of certain Government decisions such as certain public or community housing decisions, or land valuation decisions.
You can contact SACAT about
whether you can bring your issue or dispute to SACAT
queries about processing your case
your upcoming hearing, mediation or conciliation
queries about access and / or advice to us about your special needs.
SACAT cannot provide legal advice. This includes advice on whether it is a good idea to bring an issue to SACAT or the chances of success of a particular approach. Organisations that may be able to help you with legal advice or with other support and assistance include:
Consumer and Business Services
Legal Services Commission
Office of the Public Advocate (for cases about guardianship and mental health)
support and advocacy organisations.
If you require an interpreter: The Translating and Interpreting Service (TIS) can be called on 131 450. Ask them to put you through to the number of the service that you need.
Depending on your particular needs, you can choose one of the following relay call options.
TTY users phone:133 677 then ask for the number of the service
Speak and Listen users:1300 555 727 then ask for the number of the service
Internet relay users: Connect to the National Relay Service and search for the number of the service that you need.
Some services are able to contact TIS and arrange an interpreter on your behalf. If you are deaf, have a hearing or speech impairment there are various ways to contact the National Relay Service which can then connect you to the service that you need.
The Elder Abuse Unit provides information, support and legal advice to people who have been impacted by elder abuse. This free service is funded by the Federal Government and is available to people aged 65 years and over, living in metropolitan Adelaide.
Victim Support Service (VSS) is a state-wide service across South Australia. Our free and confidential services provide therapeutic counselling and practical support to victims and survivors of crime and abuse. The VSS also assists women who are at risk of homelessness because of family and domestic abuse through the Staying Home, Staying Safe program.
ALRM's major aim is to advance the legal interests of Aboriginal people in South Australia and to ensure that those interests and rights are protected by the law and not adversely affected by abuse or misuse of any powers under the law.
Parent body: UnitingCare Wesley Port Adelaide Inc.
Eligibility: Frail aged and their carers of culturally and linguistically diverse backgrounds. Referrals: Phone (08) 8241 0201 or download a referral form and forward through fax or email. Referrals can be self-referrals, made by family, friends, service providers or ethnic communities.
Ethnic Link Services is a statewide community service that assists access of older people from culturally and linguistically diverse (CALD) backgrounds to information, supports and services to help them remain living in their own home.
Ethnic Link Services can visit people in their own home and support them in their own language.
An independent, non-government, leading settlement agency servicing all of South Australia.
It supports the effective settlement and participation of people from refugee and migrant backgrounds, as they settle into their new Australian community.
By assisting to build community, AMRC supports new arrivals and their new and establishing groups and communities to engage with and contribute effectively to South Australia’s society, culture, economy and environment.
Multicultural Affairs provides advice to the state government and works to achieve an inclusive, cohesive and equitable multicultural society, where all our communities are valued and supported, so that they can become full participants in our society.
A comprehensive list of services available to migrants to help meet their needs can be accessed on the Multicultural Affairs website.
MCCSA supports and advocates for all people from culturally and linguistically diverse (CALD) backgrounds to realise their potential as active contributors to the economic, social and cultural life of South Australia.
Please take our short survey about the Stop Elder Abuse web pages.
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