SA Health COVIDSafe Awards

Congratulations to the winners and finalists!

The South Australian COVIDSafe Awards recognise and reward South Australian businesses and defined public activities who have demonstrated innovation and compliance with COVID-19 directions.

SA would like to congratulate the winners and finalists in the following categories:

Cinemas, theatres and tourism operators

Winner: Cummins Agricultural and Horticultural Society

The Cummins Agricultural and Horticultural Society was one of the first shows across Australia to be cancelled. The committee looked outside the box to keep the show alive, knowing how much the community enjoyed the event. They found a local manufacturing business on the Eyre Peninsula to sponsor the first ever online country show in Australia. On 22 April 2020, the Cummins Show went online for the first time in its 109 years history, running for six weeks. There were over 200 entries with winners from other states as well as South Australia.

Finalist: Mount Lofty House

Luxury is about experience, takeaway wasn’t an option for Mt Lofty House. Restaurant tables were moved into the privacy/exclusivity of guest rooms and fine dining in your bathroom was born. Staff in financial hardship, specifically staff on Visas, were offered free accommodation and also provided financial assistance. Staff were brought back in April focussed on marketing and increasing our luxury experience, higher than pre-COVID.

Finalist: South Australian Museum

The South Australian Museum has risen to the challenge of keeping the public safe in one of Australia’s most visited natural history museums through careful management of crowds to meet mandated capacity limits and effective queue management options for patrons including Australia’s first social distancing triangles on the front lawn. To entertain queues the Museum installed a giant screen showing episodes of the popular series Bluey and facilitated drawing chalk for younger patrons. To prevent crowding and excessive queues a timed ticketing system for return entry on hourly slots was implemented and visitors were requested to limit their visit time to one hour.

Gyms and Fitness

Winner: Studio360 Cycle

The unique two year old, Studio360 Cycle gym became experts in hygiene, innovation and technology, developing and maintaining a community. The studio delivered 40 very, very, very clean 70kg bikes all across Adelaide. People could log into a live class stream via a broadcast link and join the scoreboard, giving riders the opportunity to experience the same atmosphere and competition in the safety of their own homes.

Finalist: Karmony Performance & Wellbeing

Zoom sessions for Karmony Performance & Wellbeing members, which included workouts, yoga and pilates sessions, were made available, pre-recorded and uploaded to YouTube. Zoom also allowed screen sharing so trainers were able to observe and coach members rather than actively doing the movement in real time and missing that connection. An online Performance & Wellbeing Program was delivered via an app, giving access to members to continue their fitness and wellbeing from their homes, as well as future proofing us from further lockdowns.

Finalist: Yoga Spirit Studios

The Yoga Spirit Studios provided free meditations and Facebook live sessions while they established a more permanent solution. They then delivered full classes online via Zoom, with significant upskilling of all teachers. Recognising students rely on yoga for their physical and mental wellbeing, services were provided such as lower fee/free options for people experiencing financial adversity; and delivered live online sessions (as opposed to recordings), allowing personalised guidance on postures/safety, while maintaining important personal connections.

Personal care services

Winner: Salon Superstore

Salon Superstore used social platforms to communicate with and update customers as trading restrictions changed. Salon Superstore recognised that when the retail sector reopened, there would be very strict restrictions around trading. Despite being one of only four shops that remained opened at Harbour Town during the height of the pandemic, the owners undertook a full renovation of the salon in their shop, ensuring customer stations were appropriately distanced for when trading began. The store also arranged home delivery of products to customers, with no delivery fee for vulnerable people or those in isolation, and provided education to their clients on how to attend to their own hair grooming.

Finalist: Da Gianni Barbers

Da Gianni Barbers have demonstrated a high level of compliance and innovation to ensure their salon was COVID Safe, while also being compassionate and understanding to client’s needs and concerns during these unprecedented times. New principles were developed to ensure clients still got a professional barbering service without compromising any health risks or making clients feel anxious or vulnerable in any way.

Finalist: Yahweh Holistic Health Clinic

The Yahweh Holistic Health Clinic lept into delivering online consultations and appointments to keep delivering the health service to the locals as a lot of elderly and sufferers of chronic conditions were relying on their treatment. Naturopathy, Nutrition Medicine, and Applied Movement Neurology prescriptions or supplements required were either mailed, couriered, or non-contact delivered to the person directly.

Pubs, hotels, clubs, wineries and breweries

Winner: Barrister's Block Premium Wines

Barrister’s Block Premium Wines immediately grew their online store by utilising new promotional strategies. They did this by altering their messaging, focusing instead on building an ‘online relationship’ with their consumers. This was achieved by developing products such as ‘The Care Package’, which was pitched to consumers as a way to encourage positivity and to ‘look out for one another’. This campaign proved to be very successful, selling curated hampers, with products sourced from only local businesses forced to close due to COVID-19 and the December bushfires.

Finalist: Hotel Grand Chancellor

Hotel Grand Chancellor Adelaide has always maintained strict standards for cleanliness and hygiene. All staff completed a COVID-19 Awareness Training program developed by SATC and HSE, providing support to adapt to a “COVID Safe” way of operating. To boost consumer confidence, the hotel completed the COVID Clean Practicing Business certification. Throughout challenging times, it has been important to be innovative and make changes to our service delivery, while still creating unique experiences for guests. As many were required to work from home, a Work from Hotel solution was offered, so that individuals could escape the distractions and be more productive.

Finalist: Prohibition Liquor Co.

As a craft gin distiller and operator of two bars in Adelaide CBD, Prohibition Liquor Co had to pivot quickly to protect staff, customers and business from the start of the pandemic. Unable to secure hand sanitiser for the venue, an alcohol-based hand sanitiser was produced in-house. Quickly working with the ATO and TGA on approvals, the product was ready within 48 hours. Following procedures set out early in the crisis, we were able to safely keep staff employed in the distillery by repurposing our bar space to ensure and enforce adequate social distancing with the bottling and packaging teams.

Restaurants and cafes

Winner: The General Wine Bar Kitchen

The General Wine Bar Kitchen has adapted its business with a number of new concepts as a result of COVID-19. The new “Dine around the World” program is a fantastic innovation, appealing to those who want to travel but can’t at the moment, bringing the world to guests. "Dine around the World" private group charters were launched in June and have now travelled to Thailand, Italy and Vietnam. The venue is booked by a single group, limited to people who know each other. All attendees are served individually and during the booking process people are offered a full refund if they are sick. A fun ‘safety briefing video’ was developed to assist with compliance on the night.

Finalist: Abbots and Kinney

Specialising in baked goods, Abbots and Kinney needed to adapt to the changing landscape quickly. They started making and selling raw, frozen pastries, which customers could have delivered to their homes and bake themselves. To make this possible, they made instructional videos, which were posted daily on social media platforms which were easy to follow, and family orientated. We teamed up with Lansdowne Winery to enhance our reach, with a wine, sourdough, coffee and milk delivery service to families that were not wanting to leave their houses. On top of that, we also joined forces with Chefs on Wheels, where we supplied frozen pastry, ciabatta, pizza dough and sourdough to a greater reach across SA.

Finalist: Nugg Lyf

Nugg Lyf quickly realised that in order to keep their business going they needed to shift gears and create a takeaway focused solution. They developed YourLocal, a free tool that allowed businesses an alternative to Uber Eats. Businesses weren’t charged to use the platform - a free tool built to support the hospitality business during a difficult time. Businesses used their own staff as delivery drivers, keeping employees working during a time when jobs were being lost.

Sport and recreation

Winner: City of West Torrens

The City of West Torrens ‘Get With The Program’ School Holiday Program could not go ahead in its current format due to COVID-19 restrictions . Temporarily rebadged as 'Happy at Home', the program was changed to feature a large variety of fun and educational individual and family activities via video and web links. All activities are free, and the program encourages families to learn something new, make the most of what they've got, exercise, develop practical life-skills, eat well, stay connected and have fun. 100 ‘Mystery Busy Bags’ were created, containing craft items for families to use at home and collected via a click and collect service.

Finalist: AFL Max Adelaide

To keep kids active, AFL Max Adelaide offered free online products, including Max Active Free Virtual Training Sessions (300+ registrants), Max Mentors Webinars (400+ registrants), Podcasts (350+ downloads); Max Mentors – Free coaching webinar and podcast -keeping coaches connected and bridging the gap between grassroots and elite, whilst season on hold; Max Active YouTube – promoting kids getting active and fit for footy; and COVID Safe footy activities to do at home (IGTV).

Finalist: Playgroup SA

Within one week of suspending Playgroup sessions, the team at Playgroup SA developed the concept of Playgroup at Home. Children and families voted with their feet. From starting the group with 0 members on creation in March, membership grew to 15,000 in only four weeks. The Playgroup SA team delivered daily live streams with activities, songs, dancing and wellbeing activities that children and parents/caregivers could tune into each day to maintain a sense of routine.

Other

Winner: Crackle & Pop Records

Crackle and Pop Records changed their business model completely. Because customers couldn’t look through the crates, a Youtube channel was created and a series of ‘virtual digs’ where customers could browse stock in the safe surroundings of their own home was published. This was filmed by a phone strapped on the owner’s head to give the customers a point of view familiar with looking for a record. Once the cashless order was completed, it was delivered to customer’s doors with no fee and without any contact. It was the Uber Vinyl of SA! Hand sanitiser was used after every delivery and a bag was left at the customers front door with a message sent to them when it was safe to go outside and pick up their new record.

Finalist: Multicultural Communities of Australia

Multicultural Communities of Australia launched the “HEALTHY COMMUNITIES” Project in collaboration with Terry White Chemmart Cumberland Park Pharmacy, where walk-in free flu vaccinations were offered to the vulnerable and deserving community members. This was especially for those who do not have access to the health benefits or have been affected by COVID-19 crisis. With the help of volunteers from various communities, MCA translated and circulated the project flyer into 15 different languages to reach the community members from non-English speaking backgrounds.

Finalist: Starlight Children's Foundation

Starlight Children's Foundation's Captain Starlight has enabled contact tracing through the entry computer and infection control through mandatory use of hand sanitiser at entry and exit to the Starlight Express Room. To reduce the trauma caused by social isolation from their peers and friends, a new program expand Starlight TV at the hospital was created, to make it fully interactive so children can have conversations with Captain Starlight using a tablet or mobile device from their bedside when the Captains are not able to visit their rooms.