Help and advice


Please keep triple zero (000) for emergencies only. 

National Coronavirus Helpline - 1800 020 080

For information about COVID-19 and vaccines. Operates 24 hours a day, 7 days a week

SA COVID-19 Information Line - 1800 253 787

Offers local information and advice on general COVID-19 matters for South Australians. Operates from 9.00 am to 5.00 pm, 7 days a week.

SA COVID-19 Mental Health Support Line - 1800 632 753

Provides mental health support for people surrounding COVID-19. It is available to people to maintain their mental health and wellbeing.

Housing support and advice - 1800 253 787

The SA COVID-19 Information Line can provide information on self-quarantine requirements and can assist with the facilitation of emergency accommodation for those required to self-quarantine but unable to do so at home.

The COVID-19 Information Line is open from 9.00am to 5.00pm every day on 1800 253 787.

Red Cross Telecross REDi service - 1800 188 071

Register for a free, daily call checking on the welfare of vulnerable South Australians in response to COVID-19.

Your wellbeing during COVID-19

The COVID-19 pandemic is a challenging time for us all.

It is important to look after yourself and those your care for during this time, to maintain good health and wellbeing.

Mental health support

It’s normal to feel stress and worry when there is a health event happening in the community that is affecting people’s wellbeing, such COVID-19.

Find a range of support options on our mental health support page.

Wellbeing SA 

The Wellbeing SA website provides South Australians and their families with valuable resources, tools and information to support improving wellbeing by staying healthy, active and connected.

Wellbeing SA brings together information from a wide range of government agencies and non-government organisations in one place, providing an interactive and accessible one-stop-shop for information about wellbeing.

Advice for carers

Carers SA encourages any carer to contact them for assistance on 1800 422 737, Monday to Friday 8.00 am to 6.00 pm.

Disability services

The Disability Gateway provides information and referrals for people with disabilities who need assistance due to COVID-19.
Contact the Disability Gateway on 1800 643 787, available Monday to Friday, 8.00 am to 8.00 pm (AEDT).

Domestic, family and sexual violence services

1800 RESPECT — 1800 737 732

1800 Respect is a 24/7 toll-free national sexual assault, family and domestic violence counselling line.

24/7 South Australian Domestic Violence Crisis Line - 1800 800 098

This free confidential service provides urgent and specialist domestic violence support to women and operates 24 hours every day.

Women’s Information Service (WIS) - (08) 8303 0590

The Women's Information Service operates Monday to Friday from 9.00 am to 5.00 pm. Country callers, phone 1800 188 158

Yarrow Place Rape and Sexual Assault Service - 1800 817 421

Yarrow Place provides services to people who have been raped or sexually assaulted (both women and men). 

Financial support

Pandemic Leave Disaster Payment

The Pandemic Leave Disaster Payment is a lump sum payment to help you during the time you can’t work and earn income because you have to:

  • isolate due to testing positive to COVID-19
  • you’re caring for someone who has to isolate due to COVID-19

Visit the Services Australia website for information on the Pandemic Leave Disaster Payment and other financial support available during COVID-19.

Mental health services and support for children

Child and Adolescent Mental Health Service

The Child and Adolescent Mental Health Service (CAMHS) is a free community-based mental health service provided through SA Health's Women's and Children's Health Network. CAMHS provide mental health services to infants, children, adolescents and perinatal women across South Australia.

Kids Helpline

Kids Helpline is a free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25 as well as parents.

headspace

Headspace helps young Australians between 12 to 25 years of age with mental health, physical health, and managing work and study.

headspace.org.au/covid-19.


Translating or interpreting services

If you require translating or interpreting services, call 131 450.

If you are deaf, hard of hearing, or have a speech or communication impairment, contact the National Relay Service on 1800 555 677.