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Partnering with consumers and the community

SA Health values the contribution consumers and the community can make in improving health services and is committed to consumer and community engagement. SA Health is required to adhere with the Australian Commission of Safety and Quality in Health Care’s National Safety and Quality Health Service Standard 2: Partnering with Consumers, which requires the involvement of consumers in the organisation and strategic processes that guide the planning, design and evaluation of health services. This page provides SA Health’s Governance Framework, guides and toolkits to assist in partnering with consumers, carers and the community.

How to get involved with SA Health

To find out how to get involved in a consumer/carer group, please contact your local  Consumer Engagement contacts for health sites (PDF 108KB) or the Health Consumers Alliance of South Australia.

Contact

Safety and Quality Unit

Telephone: 8226 6539

The Consumer and Community Engagement Governance model (PDF 66KB) outlines the consumer and community advisory groups involved in service planning, designing care, measuring and evaluating health care services.


A Framework for Active Partnership with Consumers and the Community (PDF 651KB) has been developed to ensure there are mechanisms in place to actively engage with consumers and the community in order to meet their needs and develop appropriate services. The Framework ensures the methods and practice of consumer engagement are guided by current best practice. The Framework principles and standards recognise the importance of partnering with consumers and the community and maintaining high quality and efficient health services.


The Guide for Engaging with Consumers and the Community (PDF 1.8MB) is a tool to assist health care services to implement the Framework for Active Partnership with Consumers and the Community. The Guide is to be used by all SA Health staff to strengthen and improve the practice of consumer and community engagement processes across SA Health. The accompanying tools will assist staff who are planning, managing or implementing consumer and community quality improvement projects, programs activities.


The Consumer and Community Advisory Committee / Group (CACAC / CAG) Policy Guideline and Toolkit (PDF 1.2MB) is a  tool to strengthen and improve the practice of consumer and community engagement processes across SA Health. The accompanying tools will assist SA health staff responsible for the facilitation and management of the health care services Consumer and Community Advisory Committee / Group.

This Guide will assist staff to implement the SA Health A Framework for Active Partnership with Consumers and the Community (PDF 651KB) and SA Health Guide for Engaging with Consumers and the Community (PDF 1.8MB).


The Guide to Engaging with Aboriginal People (PDF 531KB) assists staff to conduct Aboriginal stakeholder and community engagement. It is designed to be useful preparatory reading before Aboriginal engagement is organised and commenced.

 The Guide provides information about possible ways to engage with Aboriginal people in a range of contexts in a culturally respectful and effective manner.

For more resources please visit the Aboriginal Health page. If you have any comments or suggestions relating to this guide please contact the Aboriginal Health team.

The Partnering with Carers Policy Directive (PDF 464) was developed in consultation with carers to reflect the priorities and needs of carers and establish principles and standards by which SA Health can demonstrate its commitment to carers. The policy directive replaces the previous Carers Participation Position Statement Guideline.

Visit the Partnering with carers page for more information.

Accreditation resources are available to support health services to understand and meet the actions required under the National Safety and Quality Health Service Standard 2 – Partnering with Consumers (PDF 189KB).

SA Health is committed to engaging with communities and stakeholders, so that better decisions can be made by bringing the voices of the communities and stakeholders into the issues that are relevant to them. For more information on sitting fees and reimbursement, including taxation and Centrelink considerations, see the  Consumer engagement and participation page containing information on sitting fees and reimbursement, including taxation and Centrelink considerations.


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