SA Health values the contribution consumers and the community can make in improving health services and is committed to consumer and community engagement. SA Health is required to adhere with the Australian Commission of Safety and Quality in Health Care’s National Safety and Quality Health Service Standard 2: Partnering with Consumers, which requires the involvement of consumers in the organisation and strategic processes that guide the planning, design and evaluation of health services. This page provides SA Health’s Governance Framework, guides and toolkits to assist in partnering with consumers, carers and the community.
A Framework for Active Partnership with Consumers and the Community
A Framework for Active Partnership with Consumers and the Community (PDF 651KB) has been developed to ensure there are mechanisms in place to actively engage with consumers and the community in order to meet their needs and develop appropriate services. The Framework ensures the methods and practice of consumer engagement are guided by current best practice. The Framework principles and standards recognise the importance of partnering with consumers and the community and maintaining high quality and efficient health services.
Guide for Engaging with Consumers and the Community
The Guide for Engaging with Consumers and the Community (PDF 1.8MB) is a tool to assist health care services to implement the Framework for Active Partnership with Consumers and the Community. The Guide is to be used by all SA Health staff to strengthen and improve the practice of consumer and community engagement processes across SA Health. The accompanying tools will assist staff who are planning, managing or implementing consumer and community quality improvement projects, programs activities.
Consumer and Community Advisory Committee / Group Guideline and Toolkit
The Partnering with Carers Policy Directive (PDF 464) was developed in consultation with carers to reflect the priorities and needs of carers and establish principles and standards by which SA Health can demonstrate its commitment to carers. The policy directive replaces the previous Carers Participation Position Statement Guideline.
SA Health is committed to engaging with communities and stakeholders, so that better decisions can be made by bringing the voices of the communities and stakeholders into the issues that are relevant to them. For more information on sitting fees and reimbursement, including taxation and Centrelink considerations, see the
Consumer engagement and participation page containing information on sitting fees and reimbursement, including taxation and Centrelink considerations.
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