Careers - Emergency Medical Dispatch Support Officer Job Capacity Statement
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The SA Ambulance Service (SAAS) Emergency Medical Dispatch Support Officer (EMDSO) position involves the answering of emergency triple 0 telephone calls as well as dealing with non-urgent phone calls and non-emergency bookings for ambulance attendance. In this role, you will assess the patient’s condition over the phone based on the information provided and give step-by-step instructions so that the management of the patient can begin immediately. To do this, you will use the valuable life-saving skills and knowledge, gained during the completion of HLT31015 - Certificate III Ambulance Communications (call taking) training provided by SAAS.
To be successful in this role, you must enjoy assisting and helping others during periods of high stress and anxiety and be willing to use your highly developed problem solving skills to help guide a person over the phone and determine the most appropriate pathway.
SAAS accepts applications for these positions on a continuous basis and will process applicants as required to meet workforce demand. Please click on the link below to access the Vacancy Job Pack and start your application.
Advertised: 16 March 2021 Central Australia Daylight Time
Applications close: 16 March 2022 Central Australia Daylight Time
Our processes are separated into two separate stages as follows:
Stage 1 will likely include:
Should you successfully progress through these elements of the process, you will be referred onto the Selection Panel to complete the final stages of the selection process.
Stage 2 will likely include:
It is important that you read the EMDSO frequently asked questions (PDF 456KB) which outlines all of the details in relation to the selection process.
In this role, you will work on a roster basis, working 12 hour shifts, on a 4 day rotating roster, which will include nights, weekends and Public Holidays.
To find out more about these roles, we encourage you to review our Information Session (PDF 672KB). This presentation is designed to give you a better understanding of the role, as well as take you through the steps of the recruitment and selection process.
Scott has been in the role for the past 4 years, and was previously in a customer service role within SAAS. He completed a 2 month course and has access to an ongoing mentor to help him to develop his skills.
"The best things about this job include being able to help people in a rewarding role, a great sense of community, feeling connected to the South Australia community and being able to provide them with potentially life-saving advice. For instance, I recently talked a patient through having a baby!"
"Personally, I am very happy doing this job as the team culture is very supportive, it's team-oriented and there's a really good strong work ethic. We all give 100% and you become very close to your colleagues due to the nature of the work, and there is a family-like feeling. They are a respectful bunch of people whose values align with the values of SAAS."
"Anyone considering applying for an EMDSO role should know it is a very rewarding job, and you feel like you are part of something bigger, I would encourage anyone interested to put in an application and go through the recruitment process because it is worth it."
"Working as an EMDSO has opened my eyes and exposed me to a lot of areas of health and developed my medical knowledge. I know that I can deal with any stressful situation, which is a great skill to have."
I can feel rewarded for playing my part in helping my community when it counts.
I can develop valuable skills and knowledge which can save lives.
I enjoy helping others and benefit from a flexible work-life balance and being part of a close-knit and friendly team.
Join Scott and the team at SA Ambulance Service and enjoy a meaningful career.
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