The Limestone Coast Local Health Network (LCLHN) is committed to providing safe and high-quality healthcare that meets your needs, so your feedback is important to us.
The LCLHN encompasses hospitals and health services provided in Bordertown, Keith, Kingston, Lucindale, Millicent, Mount Gambier, Naracoorte and Penola.
We want to hear from you
If you have a suggestion, compliment or complaint about a service at any of our sites, you can:
Speak to a staff member
In the first instance, we encourage you to share your feedback with a staff member in the area involved. If you are unhappy with the response provided or do not feel comfortable talking about it with them, you can also:
Complete our feedback form
You can submit an online feedback form.
We offer separate patient experience surveys for each hospital site.
You can also get in touch with the relevant site or area directly via the contact details below.
Consumers have a right to complain free from reprisal, and to have complaints dealt with fairly and promptly.
Community Update newsletter
Complete this form to subscribe to the quarterly Limestone Coast Local Health Network Community Update. Publication dates: October, January, April and July.
Site contact details
Country Health Connect (CHC)
Phone: (08) 8721 1320
Postal Address: PO Box 267, Mount Gambier SA 5290
- Kingston CHC consumer experience survey
- Penola CHC consumer experience survey
- CHC consumer experience survey
Keith and District Healthcare
Phone: (08) 8755 1766
Postal address : PO Box 252, Keith SA 5237
What to expect
Your feedback will be treated confidentially and with respect. It will be passed on to the appropriate person and we will respond quickly and sensitively. We will work with you to find the best way to respond to your feedback.
To make sure you receive the best possible care, we often need to gather and keep sensitive and private information about you.
Everyone who works for LCLHN must keep your information private under federal law. Staff and volunteers must follow SA Health’s privacy guidelines available at Privacy | SA Health
Your feedback will not become part of your medical records.
If you are unhappy with our response
On rare occasions when issues or concerns cannot be resolved by LCLHN, you can contact the following independent services which can provide support and guidance.