Engagement with Consumers and the Community - Yorke and Northern Local Health Network
Yorke and Northern Local Health Network Consumer and Community Engagement Strategy 2020-2025
The Yorke and Northern Local Health Network value consumer and community engagement to support the continual improvement of our health services.
Under the Health Care Act, the Yorke and Northern Local Health Network governing board is committed to consulting with consumers and community to develop, implement and monitor a Yorke and Northern Local Health Network Consumer and Community Engagement Strategy.
We are committed to genuinely engage and listen to consumers and the community.
The Consumer and Community Engagement Strategy will guide ways to engage consumers and people in the community to ensure people have the opportunity to be involved in all aspects of the health service.
By developing diverse engagement opportunities involving people and community, we can learn and understand the genuine needs of the Local Health Network and how we can deliver improved consumer-focused health services.
Create opportunities to encourage consumer participation and partnership to develop better consumer-focused health services.
Be innovative, flexible and inclusive and design our engagement methods to reach everyone, including vulnerable people in our community.
Empower consumer’s to be partners in their own care and encourage and support feedback at every opportunity.
Embed partnering with consumers into our culture
Involve consumers to contribute to how services look and feel
Keep consumers informed and engaged with all aspects of the service
Community Network and Consumer Representative
Yorke and Northern Local Health Community Network
The Yorke and Northern Local Health Network Community Network is a consumer register which enables consumers and members of the community to engage with their local health services at a level that they choose.
The Yorke and Northern Local Health Network seek input and advice from Community Network members that will help inform health services on a range of consumer-related areas including service review and development.
Consumer representatives on committees / workgroups
Consumers can choose to represent consumers and carers on one of the following committee or working groups, Aboriginal Torres Strait Islander persons as well as members that are from culturally and linguistically diverse backgrounds (CALD) are encouraged to apply. Below are the some existing YNLHN committees that include consumer representatives within the membership:
Consumer and Community Engagement Operations Work Group
Partnering with Consumers Committee
Quality Risk and Safety Operating Committees (QRSOC)
Service Planning Steering Groups
Aboriginal Health Community Groups
As a consumer representative on a committee
or working group, representatives will be required to:
Promote the interests of consumers, present how consumers may feel and think about specific issues
Report activities of the committee to consumers, ensure accountability to consumers
Flag the need for the committee to undertake consumer consultation where necessary
Consumer representative will undertake orientation and be introduced to a support person before commencing on a committee. For further information, please email Health.YNLHNConsumerFeedback@sa.gov.au
Health Advisory Councils
In regional areas of South Australia HACs ensure that the strong link between communities and their health services are maintained.
There are eight Health Advisory Councils in the Yorke and Northern Local Health Network:
The Aboriginal Community and Consumer Engagement Strategy (ACCE) has been developed to help create health services that are co-designed by consumers, responsive to the patient, carer and consumer input and to value consumer participation.
The Aboriginal Health Experts by Experience (EbE) Register is the flagship of the ACCE and is a register of Aboriginal consumers, patients, parents, carers or significant others who have self-nominated to be involved in public health planning to improve the health outcomes of their families and communities.
Yorke and Northern Local Health Network Mental Health Services are actively recruiting to a Lived Experience Register for both consumers and carers with the support of the Experts by Experience Service Development Officers within Rural and Remote Mental Health Service. Consumers and carers are fully inducted/trained to perform their roles and those on the register participate in employee selection panels and committees etc. as required.
Each Mental Health Team has a Team Champion who supports the implementation and monitoring of the consumer and carer participation program, which operates across all country LHNs mental health services, under the guidance of the Experts by Experience Service Development Officers within Rural and Remote Mental Health Service.
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