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<pre>
 
 

 

 

 

 

 

 

 

 

 

Coming to the 

Port Augusta 
Hospital 

 
 
 
 
 
 
 
 
 
 
 
 
 

Information for 
patients and 

families 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

   
 

 



2 

 

Introduction 
 

 
At the Port Augusta Hospital we are committed to providing high 
quality health services to the local community. 
 

Going to hospital can be a difficult time for patients, their families and their friends. This 
handbook has been developed to make your stay at the Port Augusta Hospital more 
comfortable by providing information about our services and processes. 
 

Please read this booklet and share it with your family and carers.  The booklet can be read 

before you come to the hospital and may also help during you stay. 

For a general explanation of the hospital admissions process and practical advice about 
what you can expect during your hospital stay and what you should bring with you, 
please refer to the SA Health Hospital Admission Pack. This can be viewed and 
downloaded from the SA Health website at: www.sahealth.sa.gov.au/goingtohospital 
 

We hope that the information is of assistance.  If you have any feedback please let one of the 

staff know or email us at: Health.FUNOCEOCorrespondence@sa.gov.au 

For more information about the Port Augusta Hospital services and facilities, please 
visit the SA Health Website 
 

Please note if you do not have internet access do not hesitate to ask a hospital staff member 

to provide you with a hard copy of any documents required. 

 

 

 

 

 

 

 

 

 
 






Public I1-A1                                                                                                                                                                                        3 
 

Contents 
Introduction 2 

Accommodation for family members 4 

Accounts 5 

Accreditation 5-6 

Admission 6 

Advance Care Directive 6-7 

Bed and room allocation 7 

Bedside entertainment 7 

Boarders 7-8 

Car parking 8 

Confidentiality, privacy and access to personal information 8 

Consumer feedback 9 

Contacting the hospital and health service 9 

Digital Telehealth Network 9 

Discharge planning 10 

Emergency situations and evacuation plan 10 

Goal setting 10-11 

Hand hygiene 11 

Health Advisory Councils 11 

Hourly rounding 11 

Hospital services 12 

Identification badges 12 

Internet access 12 

Interpreter service 12 

Kiosk and vending machines 12 

Leaving the hospital premises 13 

Meal times 13 

Mail 13 

Medications 13 

Notification to relatives or friends 14 

Patient-centred care 14 

Private health insurance 15 

Reducing the risk of infections 15 

Security/valuables/personal belongings and electrical appliances 15-16 

Smoke-free hospital 16 

Teaching 16 

Transport getting to hospital and getting home 16 

Visiting hours 16 

Volunteer services 17 

What to bring to hospital 17 

What not to bring to hospital 18 

Your health team and how to contact us 18 

Your notes 19 

Useful contact numbers 20 

  



Public I1-A1                                                                                                                                                                                        4 
 

Accommodation for family members 
 

Birthing House: 
 
The Port Augusta Hospital is in a position to provide short term accommodation to rural and 
remote expectant mothers and their immediate and/or extended family that provide support to 
the mother. As there is only one house available for this purpose the provision of 
accommodation will be subject to its availability. The house is located on Hospital Road and is 
within walking distance to the hospital. Charges for use of the accommodation will apply. 
 
The fully furnished property contains basic facilities such as a television, linen, washing 
machine, crockery, cooking utensils (pots/pans etc), cleaning materials/equipment, vacuum 
cleaner, iron/ironing board, microwave, fridge and air conditioner. 
 
The birthing house is available to mothers and their families for up to seven days after the 
birth of their baby.  
 
Enquiries regarding the birthing house accommodation can be made to the Casuarina Ward 
Clerk on (08) 8668 7615. 
 
Step Down Unit: 
 

The Step Down Unit (SDU) is an accommodation facility located on the grounds of the 

Port  Augusta Hospital. The SDU provides short term accommodation (two to three days) for 

both Aboriginal and non-Aboriginal clients from remote communities requiring medical 

attention or specialist appointments at the Port Augusta Hospital.  

 
This shared facility is a self-contained unit with five rooms with one to four beds per 
room.  There is a client lounge room, laundry, toilet facilities and kitchen which has cooking 
facilities/equipment all within the one building. 
 
The SDU is a facility where clients can attend to their daily living needs without nursing 
support while waiting to return to their home town or community. 
 
The facility is staffed by both male and female (Service Attendants), 24 hours a day, five days 
a week, including most public holidays and some weekends if required. 
 
Other services the SDU can assist with are meals (when discharged from the Hospital), some 
clothing, client transport (to and from the bus/train station), some appointments, chemist, 
Centrelink assistance and general support. 
 
Who is eligible to access the SDU?  
 

? Any patient from a remote or isolated area can be discharged from the hospital to the 
SDU. 

? Any patient and/or client from remote health clinics referred to the hospital for specialist 
appointments requiring an overnight stay. 

? A carer, escort or family member providing support to a patient being admitted to the 
hospital can be accommodated. 

? Clients from pastoral properties and remote communities serviced by the Port Augusta 
Hospital are given first priority. 

 

 



Public I1-A1                                                                                                                                                                                        5 
 

Accounts 
 
On admission one of the staff members will ask you for information on where to forward 
hospital accounts. 
 
As a public Medicare patient you are entitled to treatment in the public health care system and 
you generally do not have to pay for your treatment or your stay in hospital. 
 
However, patients who remain in hospital for longer than 35 days and are medically stable 
may be liable to pay a fee.   
 
In addition, there may be occasions for special consumables that the doctor may order for you 
that may cost.  This could include x-ray or equipment costs that you may need.  You will be 
advised of these costs beforehand. 
 

Accreditation 
 

The Flinders &amp; Upper North Local Health Network, which includes the Port Augusta Hospital, 

is accredited against the eight National Safety &amp; Quality Health Service Standards: 

 

Leaders of a health service organisation have a responsibility to the community for continuous 

improvement of the safety and quality of their services, and ensuring that they are person 

centred, safe and effective. 

 

Leaders of a health service organisation develop, implement and maintain systems to partner 

with consumers. These partnerships relate to the planning, design, delivery, measurement 

and evaluation of care. The workforce uses these systems to partner with consumers. 

 

Leaders of a health service organisation describe, implement and monitor systems to prevent, 

manage or control healthcare-associated infections and antimicrobial resistance, to reduce 

harm and achieve good health outcomes for patients. The workforce uses these systems. 

 

Leaders of a health service organisation describe, implement and monitor systems to reduce 

the occurrence of medication incidents, and improve the safety and quality of medication use. 

The workforce uses these systems.  

 

 

 



Public I1-A1                                                                                                                                                                                        6 
 

 

Leaders of a health service organisation set up and maintain systems and processes to 

support clinicians to deliver comprehensive care. They also set up and maintain systems to 

prevent and manage specific risks of harm to patients during the delivery of health care. The 

workforce uses the systems to deliver comprehensive care and manage risk. 

 

Leaders of a health service organisation set up and maintain systems and processes to 

support effective communication with patients, carers and families; between multidisciplinary 

teams and clinicians; and across health service organisations. The workforce uses these 

systems to effectively communicate to ensure safety. 

 

Leaders of a health service organisation describe, implement and monitor systems to ensure 

the safe, appropriate, efficient and effective care of patients  own blood, as well as other blood 

and blood products. The workforce uses the blood product safety systems. 

 

Leaders of a health service organisation set up and maintain systems for recognising and 

responding to acute deterioration. The workforce uses the recognition and response systems. 

 

Admission 
 
A doctor will arrange your admission and advise you of your admission date if necessary.   
 
To help us in planning for your care while in hospital please complete the forms provided to 
you and mail these to us one week prior to your planned admission date. 
 
Please take note of any instructions regarding fasting and taking medication. 
If you need help completing the forms or to confirm your booking please telephone the 
hospital on (08) 8668 7500, Monday to Friday between 9 am and 5 pm. 
 

Advance Care Directive 
 
An Advance Care Directive is a legally binding document that expresses your future wishes or 
directions for health care and personal matters. The Advance Care Directive applies if you are 
unable to make your own decisions in the future and it can appoint one or more substitute 
decision-makers to make decisions for you. 
 
You can write an Advance Care Directive at any stage in life.  To write one, it must be your 
choice and you must be 18 years or older, know what it is, now what it will be used for, and 
know when it will be used. 

  



Public I1-A1                                                                                                                                                                                        7 
 

The Advance Care Directive Form and Kit can be ordered online or downloaded from the 
Advance Care Directive website at www.advancecaredirectives.sa.gov.au, or alternatively you 
can call Service SA on 132 324 during business hours to have one delivered. 
 

Bed and room allocation  
 

During your stay in hospital you may be accommodated in a two bed bay or in a single room. 
The hospital cannot guarantee you will be placed in a single room, even if you are not 
admitted as a public patient. 

 

Bedside entertainment  
 

Bedside entertainment services are provided by Telstra. The bedside computers give patients 
access to a number of different services on a pre-paid basis. These services include local 
digital television and radio channels provided on the free-to-air stations, a range of 
FOXTEL/AUSTAR channels, movies on demand, a dedicated phone line and internet access. 

 
The following rates apply as of January 2019: 

Package Services Included Duration Rate 

Short Stay 
TV &amp; 
Internet 

TV, Selected radio, Internet, Movies, Local Calls. Per 4 hour rate $6.50 

Standard TV, Selected radio, Internet, Movies, Local Calls plus 
up to 40 minutes of NLD &amp; Fixed to Mobile calls. 

Per bed per 
day 

$13.75 

5 Day 
Standard 
Package 

TV, Selected radio, Internet, Movies, Local Calls plus 
up to 200 minutes of NLD &amp; Fixed to Mobile calls. 

Per 5 days $45.00 

30 day 
Standard 
Package 

TV, Selected radio, Internet, Movies, Local Calls plus 
1200 minutes of NLD &amp; Fixed to Mobile calls. 

Per 30 days $220.00 

Pre-Paid 
Telephone 
Calls 

For local calls   plus up to 40 minutes of NLD &amp; Fixed 
to Mobile calls. 
 

  

Credit 
available 
during stay 
until used 

$20.00 

Package upgrades available 

 
* Please note that the prices listed are a guide only and are subject to change by Telstra. 

 

Boarders  
 

Boarders are people who are accommodated in hospital so they can be near relatives or 
friends who are patients. They do not receive treatment and are not classified as patients of 
the hospital. 

 

Boarders may be charged per person per night for accommodation only, when the attending 
medical practitioner considers the presence of a relative or friend necessary for financial, 
social or emotional reasons irrespective of whether the relative or friend is a public or private 
patient. The Boarder fee is currently $19.00 per day. 

 

No charges shall be raised for babies aged less than one year when accompanying a sick 
mother admitted as a patient or any breast fed baby of any age. 

  



Public I1-A1                                                                                                                                                                                        8 
 

An exemption to the boarder charge is provided for one parent/guardian who is accompanying 
a child in Hospital and for one family member accompanying a patient in palliative care. 

 

Partners of new born babies are also approved to spend a single night, after the birth of their 
child, with their partner in the  family room  Casuarina Ward or if in a single room   there is no 
boarder charge for this one night.  

 

In addition to the boarder s daily charge, all meals provided by the hospital are an additional 
charge of $7.50 per meal. No concession rates are available. 

 

All boarders must complete a boarder s registration form at admission and must be over the 
age of 18.  

 

All boarders  payments and meals must be paid at admissions daily. 
 

Hardship meals are upon discretion of the Nurse Unit Manager however a tax invoice for the 
cost of the meals will still be issued after leaving Hospital. 

 

* Please note that the prices listed are a guide only and are subject to change. 

 

Car parking  
 
Short-term and disabled parking is available on the hospital site car park at the front of the 
main hospital entrance at the end of Hospital Road for passenger drop-off and pick-up.  
 

Visitor parking is available at the main hospital car park which is also located at the end of 
Hospital Road and fees do not apply. 

 

Confidentiality, privacy and access to personal 
information 
 
The hospital collects, uses and stores confidential information about your illnesses for 
administrative purposes so you can receive appropriate care and treatment. 
 
Your rights and responsibilities are outlined in the brochure  Your Rights and Responsibilities  
available at each bedside, on Volunteers trolleys and at the reception desk.  Additionally the 
Australian Charter of Healthcare Rights can be viewed here: 
https://www.safetyandquality.gov.au/national-priorities/charter-of-healthcare-rights/ 
 
Your information may be shared with members of your health care team, including a doctor, 
and other health professionals like pathologists, radiologists, physiotherapists and 
pharmacists. Your Discharge Summary will be sent to your nominated GP and uploaded to 
your  My Health Record  unless you advise the hospital not to do so. 
 
If the Electronic Medical Record System Sunrise has been rolled out at the hospital you are 
attending, your health care team will be able to access this information electronically from the 
computer at your bedside. 
 
You have the right to access information kept about you by SA Health either personally or 
through another person you nominate. If you wish to access your personal health records, 
please ask to speak with a Freedom of Information Officer at the hospital. Information is also 
available on the SA State Records web page: www.archives.sa.gov.au/content/foi-forms 
 





Public I1-A1                                                                                                                                                                                        9 
 

Consumer feedback  
 
We encourage consumers, families/carers and the community to provide us with feedback.  
Complaints, compliments and suggestions help us to understand how to improve.   
 
You can provide feedback in person with staff at the hospital, by telephone, in writing and via 
the Rural Support Service website.   
 
Local Health Network Consumer Feedback forms are available next to suggestion boxes 
located throughout the hospital. 
 
A fact sheet on how to provide feedback can be accessed at www.sahealth.sa.gov.au in the 
 Consumer Participation  page of the  About SA Health  section.  
 

If you are not happy with the hospital s response to a complaint, you can contact: 
 

? Consumer Feedback Coordinator, Rural Support Service on 1800 931 034 or email: 
Health.Ruralsupportservice@sa.gov.au 

 

? The Health and Community Services Complaints Commissioner (HSCC) on 
1800 232  007 or visit their website www.hcscc.sa.gov.au 

 

? Aged Care Quality and Safety Commission on 1800 951 822 or visit their website: 
https://www.agedcarequality.gov.au/ 

 

? NDIS Quality and Safeguards Commission on 1800 035 677 or visit their website: 
https://www.ndiscommission.gov.au/about/complaints or the NDIS Advocacy Services: 
https://disabilityadvocacyfinder.dss.gov.au/disability/ndap/ 

 

Contacting the hospital and health service  
 

The Port Augusta Hospital is located at 71 Hospital Road, Port Augusta, South Australia. 
 

To contact the hospital you can telephone (08) 8668 7500 or you can send a fax to 
(08) 8668  7503. E-mail enquiries can be sent to Health.FUNOCEOCorrespondence@sa.gov.au 

 
The hospital is wheelchair accessible and there is designated car parking and toilets available 
for people with disabilities. For more information, please ask a member of staff. 
 

Digital Telehealth Network  
 
The South Australian Digital Telehealth Network is the term used to describe the delivery of 
health services via telecommunications technologies.  This technology includes video 
conferencing units that enable health consultations to occur between a country location and a 
metropolitan location.  
 
The Digital Telehealth Network is used for various health consultation services including 
mental health, psychology, oncology, cardiology, renal, burns and rehabilitation. 
 
You may be able to access the digital telehealth network health services saving you time and 
accommodation costs.  Ask one of the staff if this delivery of service suits your personal health 
needs. 

 










Public I1-A1                                                                                                                                                                                        10 
 

Discharge planning  
 

On admission a tentative discharge date will be advised, this date may change depending on 
circumstances during admission or unless there are extenuating circumstances. 
 
You will be discharged in accordance with diagnosis-related group benchmarks. 
 
Going home from hospital can be an anxious time for patients and their families. Hospital staff 
will work with you to make sure that your discharge to your home or another facility is smooth. 
 
You will need to see a doctor, specialist or health professional before leaving the hospital.  
The doctor will discuss your discharge date with you and, depending on your condition and 
well-being, this date may change during your stay in hospital.  
 
You may be asked a series of questions to help the hospital improve its health services.  
These could include: 

 

? Were you asked about your dietary needs when you arrived? 

? Did anyone ask whether you had any cultural or religious beliefs that might affect the way 
you are treated in hospital? 

? If you needed one, did you have access to an interpreter? 

? Did you feel that you could have refused to have students (medical or nursing) present 
during your treatment? 

? When you gave your consent for medical treatment, did you understand the risks, 
benefits and alternatives of recommended treatment? 

? Was your right to have an opinion respected? 

 
Patients are usually discharged from hospital at 10 am.  On busy days or if your departure is 
delayed, we may ask that you vacate the room and rest in the patient lounge. 
 
On the day of discharge you will need to see the ward clerk at the nurses  station before 
leaving the hospital. 
 
If required staff can organise appropriate out of hospital support on your discharge. 

 

Emergency situations and evacuation plan  
 

In the event of a fire or any other emergency, try to remain calm. It is important that you and 
your visitors stay by your bed and that you do not panic. Listen for instructions and follow any 
directions from staff. 

 

 Goal setting  
 

Goal setting is an important part of the recovery process.  It starts in hospitals and continues 
when you get home.  Goal setting gives you, your family and medical team a target   
something to aim for.  You have the right to ask the doctor questions to help you understand 
proposed treatments and next steps, the need to travel to access medical care and what 
assistance is available.  When you are more informed you can set goals that you can achieve, 
which will help identify where you may need more help, help if you transfer to a different health 
service and helps you get better more quickly. 

  



Public I1-A1                                                                                                                                                                                        11 
 

What is my biggest problem? 

What do I need to know about it? 

What is the treatment? 

Do I have any other choices? 

 You re the MOST important member of your health care team. 
 

It s good to ask questions and here are 4 great questions to start with: 
 
 
 
 

 
 
 
Other questions to ask: 

? What assistance is available to help me travel? 

? What accommodation assistance is available? 
 

Tips for goal setting: 

? Write down your goals eg  be able to dress myself . 

? Review your current position and identify gaps. 

? List any things you need to learn more about. 

? Know your resources and supports. 

? Celebrate when you achieve a goal. 
 

Hand hygiene  
 

We remind you to pay careful attention to hand hygiene, and to make use of the hand hygiene 
stations located throughout the hospital and in patient rooms.   

 

Please help us by reminding family and friends to wash their hands upon entry to the hospital 
and again when exiting the hospital.  Washing your hands prevents the spread of infection.  

 

Health Advisory Councils  
 

Health Advisory Councils are the body that represents health consumers from rural South 
Australia and facilitate consumer participation in health policy decision-making.  For more 
information about the Port Augusta, Roxby Downs, Woomera Health Advisory Council visit: 
LHN Health Advisory Councils 

 

Hourly rounding  
 

At the Flinders &amp; Upper North Local Health Network we take the time to care. This can take 
the form of checking in on you every hour, it s what we call  hourly rounding .  

 
You can expect to see a staff member every hour.  When one of the team visits you please 
have a think about all of your questions beforehand and provide feedback to us at this time so 
we can respond to your needs in a timely fashion. 

 

  




Public I1-A1                                                                                                                                                                                        12 
 

Hospital services  
 

Hospital services include: Adult Medicine, Anaesthetics, Chemotherapy, Palliative Care, 
Ears/Nose/Throat Surgery, General Surgery (Day/Elective/Emergency), Gynaecology, 
Infection Prevention and Control, Monitored Beds, Mental Health, Neonatal/Paediatric 
Medicine, Obstetrics (Level 4 Perinatal Service), Ophthalmology, Oral/Dental Surgery, 
Orthopaedic Surgery, Pharmacy, Plastic Surgery, Renal Dialysis, Urology, Visiting Medical 
Specialists (Cardiology, Renal, Respiratory, Rheumatology, Reproductive, Geriatric, Genetics, 
Psychiatry and Paediatric), McGrath Breast Care Nurse, Continence and Stoma Nurses, 
Diabetes Nurse Educators and  Lymphoedema Clinic. 

 
Services co-located at the hospital include: Dr Jones and Partners (Radiology) are located 
within the main hospital building, entry is via the main hospital entrance. 

 
SA Pathology offers services to the public five days a week, and is located in a separate 
building adjacent to the main hospital entrance. 

 
Ministers visit on a regular basis to provide spiritual support to patients upon request.  

 

Identification badges  
 

For ease of identification and security, all staff display name badges. Please do not 
hesitate to ask staff or doctors who visit you their name and roles if they do not have their 
ID displayed. 

 

Internet access 
 

You are welcome to use your mobile phone at the hospital using your own internet service 
provider.  The hospital does not provide WIFI internet access.  
 
No photographs are permitted to be taken of other patients or staff. 

 

Interpreter service 
 

Resources are available for culturally and linguistically diverse (CALD) consumers in a 
range of languages, including sign language.  If you need an interpreter to help you to 
understand what is being said to make an informed decision, please ask staff at the 
hospital to arrange an interpreter for you.  This service is available free of charge for 
inpatients and outpatients. 

 

Kiosk and vending machines 
 

A kiosk is available providing meals, snacks and beverages to hospital staff and visitors. 
 

The kiosk is open five days a week, from 9:00 am to 4:00 pm. 
 

Vending machines with food and beverages are available. Please ask the staff for the nearest 
vending machine to you. 

  



Public I1-A1                                                                                                                                                                                        13 
 

Leaving the hospital premises  
 

As your safety and wellbeing is our major concern please stay in the hospital until you are 
discharged.   

 
If you wish to leave the hospital for a special reason or urgent matters please discuss home 
leave options with your nurse. 

 
Patients who wish to be discharged from the hospital against the doctor s advice will need to 
sign an  At Own Risk  form. 

 

Meal times 
 

Breakfast, lunch and dinner are provided to all patients.  Please advise staff of any special 
requirements or food allergies when you are admitted.  Our meals are served at the following 
hours: 

 
Breakfast    8.00 am to 9.00 am 

Morning Tea  10.00 am to 10.30 am 

Lunch   12.00 pm to 1.00 pm 

Afternoon Tea    3.00 pm to 3.30 pm 

Dinner     5.00 pm to 6.00 pm 

Supper     7.00 pm to 7.30 pm 
 

Mail  
 

Mail is delivered to patients daily. 
 

Please ask family and friends address your mail with the word  PATIENT  preceding your full 
name. It is also helpful for the ward name to be included in address, if known.  

 
Any mail that arrives following your discharge from the health service will be forwarded to 
the address recorded on admission. 

 

Medications  
 

Please bring your current medications in their original containers to the hospital with you, 
showing the dosage instructions. Patient s own medication will be placed in a green press 
sealed bag labelled  patient s own . 

 
We ask that you give all of your medications (including Panadol, inhalers, topical cream. 
patches, eye drops, alternative medicines such as  fish oil etc) to the staff who will safety 
store them for you. 

 
On discharge, any left-over medications will be returned to you.  You will not be charged for 
any medicines given during your inpatient stay. You will be charged for supply of discharge 
medication with the amount being similar to any co-payment you would pay in a community 
pharmacy.  
 
It is very important that you bring your current Medicare Card and any concession cards with 
you to hospital. You will be given an invoice and payments can be made to the Cashier s 
Department or Patient Services on the day you leave hospital. Payment can be made by cash, 
cheque, credit card or EFTPOS. 



Public I1-A1                                                                                                                                                                                        14 
 

Notification to relatives or friends  
 

Relatives or friends are not routinely notified when treatments are to take place, except when 
an immediate or urgent treatment is to be performed. In that case every effort will be made to 
notify your next of kin or a contact person.  
 
When relatives and friends telephone the hospital to enquire about your condition only very 
general information is given, as we respect your privacy in this regard. 
 
Please advise the nursing staff on arrival if you do not wish callers or visitors to know that you 
have been admitted to hospital. 

 

Patient-centred care  
 

SA Health is committed to family and patient centred care, which is health care that is 
respectful of and responsive to the choices, needs and values of patients. 
 
Our person-centred care model is based on individualised and supported care programs.  This 
means we understand that each person has different care needs and we respond to these 
needs with tailored care plans. 
 
The You re Worried We re Listening program has been implemented to enable patients and 
families to call for immediate help and advice if they are concerned about the care they are 
receiving. 
 

When do I call for help? 
  
 Patients: 

   When you feel you are getting worse and are worried about your condition. 
 

Families/carers: 
   The patient is looking unwell and you are worried about their safety. 

   The patient shows any unusual behaviour that is not normal for them. 
 
How do I call for help? 

There are three easy steps to get help quickly: 
 
Step 1 

Use the call bell to call for a staff member or talk to your nurse/midwife or doctor regarding 
your concerns. 
 
Step 2 

If you are not satisfied with the response then ask to speak to the nurse/midwife in charge of 
the ward. 
 
Step 3 

If you are still concerned call the Shift Coordinator on (08) 8668 791 or ask to speak to or call 
the appropriate senior manager. 

  



Public I1-A1                                                                                                                                                                                        15 
 

Private health insurance 
 

On admission you will be asked whether you have Private Health Insurance and whether 
you would like to be admitted as a private patient. By electing to be admitted into our 
hospital as a private patient you will enjoy the advantages of: 
 

? No private health insurance co-payments or excesses. 

? Access to  free to air  television at no cost. 

? Free Foxtel (selected channels). 

? Free internet 

? Free local telephone calls. 

? Newspaper. 

? Access to a single room (if available). 

? Choice of doctor (if available). 
 

If you have hospital cover your health fund should cover the costs associated with your 
accommodation and prostheses charges. Medicare and your health fund will cover 100% of 
medical service fees if your doctor charges the scheduled fee or participates in a Gap Cover 
Scheme with your health fund. Fees should be discussed and confirmed with your Doctor prior 
to your admission. 

 
Note:  Medical service fees are fees that are charged by your doctor, surgeon, anaesthetist 

and/or pathology or radiology departments. 
 

Reducing the risk of infections  
 

We provide care for many vulnerable patients who have an increased risk of complications 
from infection. 

 
To reduce the spread of infections and ensure the safety of our patients and visitors we ask 
family and friends not to visit if they are feeling unwell.  This may include a respiratory 
infection or cough, infectious disease (such as chickenpox, measles, mumps, rubella, 
whooping cough, shingles or scabies) rash or gastroenteritis (diarrhoea and/or vomiting). 

 
We also ask visitors to wash hands or use the alcohol hand rub before entering a ward and on 
entry and exit of the patient s room, as this also helps prevent the spread of infections. 

 
The hospital has a strategy for managing any patients with the Methicillin-Resistant 
Staphylococcus Aureus (MRSA).  Infection control practices can include a single room with 
ensuite facilities, isolating patients, a  stop  sign visible at the entrance to the room and staff 
using appropriate personal protective equipment. 

 

Security/valuables/personal belongings and electrical 
appliances  

 
Although all care is taken the hospital cannot take responsibility for the personal belongings of 
patients or visitors. Please leave your valuables at home. Smaller personal electrical 
appliances may be used in the hospital, subject to prior approval from hospital staff. 

 
If circumstances occur where you do happen to have valuables in your possession when you 
are admitted to hospital, please advise nursing staff who will arrange for your valuables to be 
placed in the hospital safe until you are able to collect them. 



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Security surveillance cameras are in place in areas of the hospital and maintained for the 
safety of patients, visitors and staff. 

 
All staff, including hospital volunteers, wear identification badges at all times and wards are 
secured for the safety and wellbeing of patients. For your own safety it is important that you let 
staff know if you leave your ward. 

 

Smoke-free hospital  
 

All public hospitals are smoke-free environments and there are no designated areas for 
smoking at any hospital. Expiation notices may apply to people who are non-compliant. 

 
If you are a smoker it is a good idea to discuss your options for nicotine replacement therapy 
with your doctor and make sure your anaesthetist is aware. 

 
The smoke-free policy protects staff, patients and visitors from second-hand smoke.  
Information, assistance and counselling to help you to quit smoking are available. Please 
speak with a member of staff or call the Quitline on 137 848. 
 

Teaching  
 

The hospital has an important role in training future doctors, nurses, midwives and allied 
health professionals and has links with Flinders University, Adelaide University and the 
University of South Australia.  

 
The hospital asks that you accept students as part of your health care team. However if 
you would prefer not to participate at any time, your wishes will be respected. 

 

Transport getting to hospital and getting home  
 

If you re going to hospital for non-emergency tests or treatment you will normally be expected 
to make your own way there.  Try to arrange for a friend or relative to take you to hospital and 
collect you after you ve been discharged.  Please pack a change of clothing to wear to and 
from hospital. 

 
The Patient Assistance Transport Scheme (PATS) provides some financial reimbursement 
to eligible country patients and approved escorts for the cost of travel and 
accommodation.  For more information please ask health service staff. 

 

Visiting hours  
 

Visitors are encouraged and visiting hours are negotiable in most wards depending on the 
patients  needs.  Please ask your visitors to follow any requests or instructions given by staff 
about leaving the ward. 

 

  



Public I1-A1                                                                                                                                                                                        17 
 

Volunteer services  
 

The Port Augusta Hospital has a long history of volunteering. The hospital s volunteers 
provide a practical and sensitive service to patients who are without family and friends during 
their stay in hospital. 

 
Services provided by volunteers include visiting newly admitted patients, caring for flowers, 
and guiding visitors. Our volunteers are positive, empathetic, trustworthy and understand the 
importance of confidentiality. Volunteers can be recognised by their uniform/identification 
badge. 

 
If you would like to contribute to health services in your local area or make a donation to 
the hospital, please telephone (08) 8668 7501 or email: 
Health.FUNOCEOCorrespondence@sa.gov.au.  Donations of more than $2.00 are tax 
deductable. 

 

What to bring to hospital  
 

Please bring only what you need with you, such as: 
 

? A credit card or debit card for incidental costs 

? Medicare, health benefit fund details, Department of Veterans  Affairs and other 
concession cards 

? Medicines, including herbal remedies, that you are taking in their original packaging 
(along with dosages and times) 

? Name and contact details of your next of kin or carer 

? Name and contact details of your general practitioner (GP or local doctor) 

? Nightwear and a dressing gown or robe 

? One change of clothes 

? One pair of non-slip footwear 

? Relevant scans, x-rays, pathology results and doctor s letters 

? Required aids, such as glasses, hearing aids, wheelchairs and walking frames.  Be sure 
to  include batteries and cases if appropriate 

? Small amount of cash, if required 

? Toiletries   toothbrush and paste, soap, comb, shaving gear 
 

Small personal electrical appliances may be used, including mobile phones.  Electrical 
testing may need to be done before the appliance is used in the hospital and there 
may be a cost to have the equipment tested for electrical safety. 

 
If the patient is a child consider bringing their favourite toy or security blanket and their Child 
and Youth Health Book. 

 
There is a one bag limit for patients being admitted to the hospital because there is limited 
space available.  Please ensure your packed bag weighs less than eight kilograms and is no 
larger than an overnight sized bag.   

 
If you have questions about what to bring, please speak to one of the staff. 

 

  




Public I1-A1                                                                                                                                                                                        18 
 

What not to bring to hospital 
 

? Bedding, electric blankets, wheat bags, hot water bottles or heat packs of any kind 

? Heavy or bulky items 

? Large quantities of food or drinks 

? Pets, excluding service or assistance animals specifically trained to help people with 

visual or hearing impairments 

? Plug-in electronic equipment, including televisions 

? Talcum powder, large bottles of shampoos, conditioners or other liquids 

? Weapons or prohibited substances 

? Valuables, including jewellery or large amounts of cash 

 

Your health team and how to contact us  
 

List of team members at admission: 

 

                       .. 

 

                       .. 

 

                       .. 

 

                       .. 

 

                       .. 

 

                       .. 

 

 

 
  



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Useful contact numbers 
 

Hospital switchboard (08) 8668 7500 

Aboriginal Pathways Officer (08) 8668 7461 

Accounts Payable (08) 8668 7513 

Admissions Desk (08) 8668 7539 

Consulting Suite (08) 8668 7543 

Consumer Feedback Coordinator (08) 8668 7583 

Country Health Connect (08) 8668 7706 

Day Surgery Unit (08) 8668 7600 

Dr Jones &amp; Partners (x-ray) (08) 8642 5322 

Paediatrics (08) 8668 7720 

Patient Assistance Transport Scheme 1800 188 115 (free call) 

Pharmacy (08) 8668 7533 

SA Pathology Laboratory (08) 8668 7750 

Step Down Unit (08) 8668 7689 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



Public I1-A1                                                                                                                                                                                        21 
 

 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Consultation with Health Advisory Committees &amp; Community Network Register December 2019 
Endorsed by Partnering with Consumers Committee 30-01-2020 
Endorsed by FUNLHN Leadership Committee 7-02-2020 
 

For more information 

Port Augusta Hospital                    

71 Hospital Road                       

PORT AUGUSTA SA 5700 

Telephone: (08) 8668 7500  

5-1-0025 Version 2 January 2020 

Next Review due December 2020 

If you require this information in an 

alternative language or format please contact 

SA Health on the details provided above and 

they will make every effort to assist you. 

 

 


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