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Noarlunga Hospital

Patient 
Information

Guide

Information for 
public hospital admission



Index

Welcome  3

General information 4
Alcohol and drugs ......................................................4

Consumer engagement .............................................4

Disability access .........................................................4

EFTPOS ......................................................................4

Electrical items ...........................................................4

Emergency procedures ...............................................4

Food and refreshments ..............................................4

Justice of the Peace ....................................................4

Library service ............................................................5

Lost property .............................................................5

Mail ...........................................................................5

My Health Record ......................................................5

Needles, syringes and sharp objects ...........................5

Newspapers and magazines .......................................5

Open disclosure .........................................................5

Opening hours ...........................................................5

Patient and family escalation of care ..........................5

Paediatric patients ......................................................6

Parking ......................................................................6

Pastoral Care .............................................................6

Patient enquiries ........................................................6

Preventing &amp; Managing Infections ..............................6

Public or private? .......................................................7

Research and teaching ...............................................7

Shared decision making .............................................7

Smoking ....................................................................7

Telephones .................................................................8

Toilets ........................................................................8

Transport ...................................................................8

Translator service .......................................................8

Visitors and visiting hours    ......       .8

In the ward                                     10

Arrival at the ward ...................................................10

Bedside entertainment .............................................10

Call button ..............................................................10

Leaving the ward .....................................................10

Meals .......................................................................10

Mixed gender bays ...................................................10

Safety ......................................................................11

Single rooms ............................................................11

Staff ........................................................................11

Students ..................................................................11

Transfers ..................................................................11

Transfers ..................................................................11

What to bring/not bring ...........................................12

Discharge                                        13
Community support services ....................................13

Discharge medication ...............................................13

Accommodation fees for long stay patients ..............13

Transport home .......................................................13

Transfer from hospital ..............................................13

Transfer by ambulance .............................................13

Helping us to help you                     14
Noarlunga Hospital Volunteer Service  .....................  14

Accounts and charges                     15
Account enquiries ....................................................15

Compensation patients and insurance claims ...........15

Direct billing ............................................................15

Non-Medicare patients .............................................15

Public and private patient charges ............................15

Hospital and community services  
contact numbers                              26





Patient Information Guide page 3

working  
in partnership

Welcome

Welcome to Noarlunga Hospital.

This booklet aims to provide you with information about the daily routine of Noarlunga Hospital, the staff you may 
meet and the services available for you while you are a patient.

On 1 July 2011, as part of the ongoing health reform process, Noarlunga Hospital became part of the Southern 
Adelaide Local Health Network. The hospital works closely with other public health providers, particularly those in 
southern metropolitan Adelaide, to provide you with the best possible care.

Noarlunga provides medical, rehabilitation, mental health and surgical services, including a 24-hour Emergency 
Department, and has solid teaching foundations in all health disciplines.

Please don t hesitate to ask staff if you or your family have any questions or concerns about your care and stay in 
hospital. We wish you all the best.

                  Staff of of the Noarlunga Hospital





page 4 Noarlunga Hospital

General Information 

Alcohol and drugs
Alcohol or illicit drugs are not permitted in Noarlunga Hospital.

If you have any questions, or are experiencing any problems related to your use of alcohol or drugs, please speak to the 
doctors or nurses providing your care. If you would like to speak confidentially to a counsellor please call the Alcohol 
and Drug Information Service on 1300 131 340. This service is available 24 hours.

Consumer Engagement
Excellence in health care is everyone s right and responsibility and not one person or group can make sure this happens 
by working alone.  Person and Family Centred Care occurs best when there is a true partnership between consumers, 
the community and health professionals and we listen, act, make better, together.

Working with our consumers is a key priority across all levels of the organisation to improve health outcomes.  
Consumer Engagement in SALHN happens at the point of care, and expands to consumers being involved in decision 
making about our services.  

If you wish to become involved, please email Health.SALHNConsumerEngagement@sa.gov.au, call (08) 8204 6197 or 
visit www.sahealth.sa.gov.au/SALHN.

Disability access
Noarlunga Hospital is fully accessible for wheelchairs.

Car parking spaces for people holding Disability Permits can be found in the car park, at the main entrance and 
adjacent Noarlunga Clinics.

There are disabled toilets throughout the hospital, including in the consulting clinics and the Emergency Department. 
There are telephones for the hearing impaired at main reception and in the Emergency Department.

EFTPOS

EFTPOS facilities are available for purchases in Theo s Cantina.

Electrical items
In line with Australian Standards, all patient-owned electrical items must be safety tested and tagged prior to use. This 
can be done at the hospital if you let staff know. Notify staff of any electrical goods, e.g. laptops, hair dryers, shavers  
or such that you wish to use.

Battery operated equipment, such as razors or radios (with earphones) are allowed.

Emergency procedures
In the case of fire or other hospital emergencies, you will receive instructions from staff.

Food and refreshments

 &gt; Theo s Cantina sells food and refreshments, newspapers, magazines and other goods. The shop is staffed by paid   
 employees. Opening hours are 7.30 am to 4.30 pm Monday to Friday.

 &gt; Vending machines containing healthy drinks and snacks are situated throughout the hospital.

Justice of the Peace
A Justice of the Peace is available at Noarlunga Hospital. Please ask a staff member if you require one.





Patient Information Guide page 5

Library service
A mobile library service is provided by Noarlunga Hospital Volunteer Service and visits to wards are made regularly 
throughout the week.

Lost property
If you lose an item while in hospital, please let staff know.

If you accidentally leave personal items at the hospital after discharge, contact the Ward area immediately.

Mail
Mail is delivered to wards daily. Incoming mail should be addressed as follows:

 &gt; Name of patient and ward,  Noarlunga Hospital, Alexander Kelly Drive, Noarlunga Centre SA 5168.

My Health Record
My Health Record is an online summary of a person s health history. This important health information can be viewed 
by authorised SA Health staff (clinical, nursing, allied health) and may assist us in clinical decision-making. 

Patient information from our service, such as discharge summaries, medical imaging and pathology reports 
are also uploaded to a patient s My Health Record to ensure better connected health care for patients. This is a 
Federal Government initiative and it s your choice to have a My Health Record. For more information visit www.
myhealthrecord.gov.au/.

Needles, syringes and sharp objects
Care must be taken in handling and disposing of  sharps . If you find a sharp, please notify a staff member immediately. 
He or she will dispose of the sharp appropriately.

Newspapers and magazines
Newspapers and magazines can be purchased from Theo s Cantina.

Opening hours
The main doors of the hospital are open from 6 am to 9 pm daily.

Open disclosure
Open disclosure is a conversation with you and/ or your loved ones if you have been harmed unintentionally during 
your health care journey. 

Staff will:

 &gt; Apologise, and help you understand what happened

 &gt; Let you know what is being done to investigate what happened

 &gt; Explain the consequences of the incident for you and your loved ones

 &gt; Assist you with support you may need

 &gt; Let you know the steps we will be taking to make care safer in the future.

Patient and family/carer escalation of care
 If you re worried, we re listening 

Talk to our staff if you are worried about a recent change in your condition or that of a loved one. This could be things 
like pain, a racing heart, difficulty breathing, feeling faint, hot/cold or feeling unusually drowsy or worried.

Our staff will listen to your concerns and may speak with a more senior nurse, midwife or doctor if needed. 

Let us know if you are still worried. You can ask staff to call the Medical Emergency Team (MET) or call 33# on your 
bedside phone or a hospital phone (please let staff know if you make a consumer MET call).





page 6 Noarlunga Hospital

Paediatric patients
Paediatric patients can be seen in the Emergency Department only.  The hospital does not have a paediatric ward.

Parking
Parking is available in front of the hospital, across the road and adjacent to the entrance of the consulting clinics.  
Parking for the first 2 hours is free.

A 15 minute (patient pick up) and a five minute (patient drop off) zone is available at the main entrance of the hospital. 
This zone is also used for emergency patient drop off/pick up.

Drop off zones are also available at the Adaire Clinic and Village.  General parking is on the public road (council 
owned). For disability permit parking, please see Disability Access.

Pastoral Care Unit
Noarlunga Hospital has a team of chaplains and pastoral care volunteers who regularly visit patients to offer care, 
support, counsel and friendship. The chaplains also ensure that patients are able to receive care according to their 
particular cultural or spiritual tradition. Please let staff know if you would like them to call a chaplain or pastoral care 
volunteer.

Patient enquiries
Your family and friends are welcome to call to enquire after you. However, you have the right to determine who should 
be informed of your condition. When relatives or friends phone the hospital only general information is given. We 
respect your privacy.

If you have a large family or many friends, we appreciate only one or two people act as contacts for the entire group, 
and pass on any news to other family members and friends.

The telephone number for patient enquiries is (08) 8384 9222. It would be appreciated if calls could be made between 
8 am and 5 pm.

Preventing and managing infections 
Hand hygiene is one of the most important ways you and staff can prevent the spread of germs that can cause serious 
infections. To stop germs spreading, all staff responsible for your care should wash their hands before and after caring 
for you, and should be bare below the elbows.

It is your responsibility as a patient and visitor to practice hand hygiene at regular intervals to help prevent the 
spreading of germs.

If you don t see staff washing their hands before and after treating you, please speak up. You and your family should 
not be afraid or embarrassed to ask staff to wash their hands.

We also encourage you to help with reducing the spread of infection. 

You, your family and friends should wash hands or use the alcohol skin disinfectants provided in every public hospital in 
South Australia: 

 &gt; Before and after touching people, objects or surfaces in the hospital room 

 &gt; Before eating 

 &gt; After using the toilet. 

Please ensure you let your health care team know if you have any infections. More information about hand hygiene is 
available on the SA Health website.



Patient Information Guide page 7

Public or private?
You have the choice to be admitted as a private or public patient. As a Public Patient:

 &gt; You will be treated by a doctor(s) assigned by the hospital.

 &gt; You will not be charged for most medical or hospital services, except where your stay exceeds 35 days and you   
 become a Long Stay patient, in which case hospital accommodation fees will be charged.

You cannot choose to be a Public Patient if you elect to be treated by a doctor of your own choice or request and 
receive single room accommodation.

As a Private Patient:

 &gt; You will be treated by your nominated doctor(s) provided that the doctor has clinical privilege to practice at the hospital.

 &gt; You will be responsible for the payment of fees, eg. Charges for hospital accommodation, for all medical services   
 including diagnostic services performed and/or ordered by the doctor of choice or by other medical practitioners to  
 whom you are referred, dental services, aids and appliances and surgically implanted prostheses and devices.

 &gt; You may request single room accommodation; however this may not be available if required by other patients for   
 clinical reasons.

As a private patient you are legally responsible for the debt, not your health insurance fund.

Research and teaching
Research generates knowledge that can lead to the cure of illnesses and the relief of suffering while prolonging life and 
giving hope to many. You may be approached to be part of a research program.  The decision to take part, or decline,   
is yours.

Your permission may be sought to participate in interviews and/or examinations. If you agree to this you will be making 
a valuable contribution to this very important work.

Shared decision making
We want all our patients, families and carers to be involved in shared decision making. This means working together 
with your health care team and support networks to make informed decisions about your health care choices.  

Our staff are here to support you in shared decision making and will do this by using plain language, promoting holistic 
care, considering your preferences, cultural needs, values and circumstances. 

Smoke-free policy
A smoke-free policy applies to all public health services in South Australia, including Noarlunga Hospital. This means        
that smoking is not  permitted  within  the  hospital  itself,  or  in  the  buildings,  grounds  or  car  parks  surrounding  
the hospital. If required, we can provide you with support   including nicotine replacement therapy   to help you 
manage   your  nicotine  withdrawal.

Quitting smoking before undergoing surgery can reduce your risk of post-operative complications and will also assist 
with wound healing after surgery.

For support to quit smoking, please speak with a member of staff, call the Quitline on 13 78 48 or visit the website 
www.quitlinesa.org.au




page 8 Noarlunga Hospital

Telephones
Public telephones: A number of public phones are located throughout the hospital. Staff can direct you to them.

Please note that mobile phones may interfere with electrical medical equipment in some areas. Please observe the 
signs, or ask staff.

Patients have access to a personal telephone on their bedside computer. Phone numbers are allocated to each bed 
number within the ward. The calls are taken by staff in the ward office who then transfer the call to the patient s 
phone. Telephone calls will not be put through to the patient s bed after 8 pm so that patients can sleep.

You can only make external calls on the bedside phone if you have purchased a package which includes call credit. SA 
Health has arranged for some exemptions to apply for DVA Gold and entitled White Card Holders and private patients.

Toilets
Public toilets are located throughout the hospital. Toilets with disability access are located in the consulting clinics and 
the Emergency Department. Staff can direct you to them.

Transport
Bus: Routes 721, 702, 716, 722, 725, 732, 743 and 744 stop at the front of the hospital.

Taxi access: You can call a taxi from the free direct phone line located near the main reception area, and in the 
Alexander Kelly Consulting Clinic waiting area.

Translator service
If you require the services of an interpreter at any stage during your hospital stay, please advise the nursing staff. The 
service is free.

Visitors and visiting hours
SALHN values the role of visitors and understands the importance of loved ones presence in healing, comfort, 
information gathering and sharing decision making. 

We welcome patient visitors 7 days per week (including public holidays) between the hours of 8.00am to 8.00pm. If 
you would like to visit outside these hours, we ask that you contact the Ward to discuss further via our switchboard 
(08) 8384 9222. 

Please note:

If you have a cold, flu, diarrhoea or vomiting symptoms, you should not visit until you feel well, for the reason of 
patient safety and wellbeing. 

We want to keep children safe therefore when visiting they must be directly supervised by an adult at all times.



Patient Information Guide page 9

Patient rights and responsibilities

Information about your rights and responsibilities as a patient is outlined in the booklet, Your Rights and 
Responsibilities. Copies of the booklet are available at all public hospitals in South Australia.

Your Rights and Responsibilities gives you information about a range of issues, including deciding on the type of care 
or treatment you receive, accessing your personal health record, fees and financial assistance.  It also outlines what you 
can do to help your health service give you better care and how you can provide feedback to your health services.

In addition, the Health and Community Services Complaints commissioner (HCSCC) has developed a Charter of Health 
and Community Services Rights.  The HCSCC Charter sets out the rights of all people who use health and community 
services in South Australia, including services in the public, private and non-government sectors.  For more information 
about the HCSCC Charter, visit the SA Health website at www.sahealth.sa.gov.au/goingtohospital.  Know your rights 
when receiving a health or community service in South Australia.

1. Access   right to access health and community services

2. Safety   right to be safe from abuse

3. Quality   right to high quality services

4. Respect   right to be treated with respect

5. Information   right to be informed

6. Participation   right to actively participate

7. Privacy   right to privacy and confidentiality

8. Comment   right to comment and/or complain

Statements of rights for mental health consumers

There are statements of rights for mental health consumers on Community Treatment Orders and Inpatient Treatment 
Orders.  These statements provide information about mental health treatment orders, mental health care and 
summarises the rights and responsibilities of consumers of mental health services.  Visit the SA Health website at www.
sahealth.sa.gov.au/goingtohospital for more information and copies of each statement in 16 different languages.

If you are not happy with the hospital s response to your complaint, you can contact the Health and Community 
Services Complaints Commissioner (HCSCC) on telephone (08) 8226 8666 or 1800 232 007.  For more information 
visit the HCSCC page on our website www.sahealth.sa.gov.au/goingtohospital or www.hcscc.sa.gov.au In the Ward








page 10 Noarlunga Hospital

In the Ward 

Arrival at the ward
You will be met by the ward staff and details of the ward layout will be explained. Your patient identification bracelet 
must be worn on your wrist or ankle during your entire stay in hospital. Members of the health care team will record 
the details of your medical history and conduct a physical examination. Please inform your doctor of any allergies you 
may have. We also need to know all the medications (including herbal preparations) you are taking.

Bedside entertainment
Bedside entertainment services are provided by Telstra and give patients access to a number of different entertainment 
options on a pre-paid basis.

Selected areas of care are exempt from payment for the entertainment package; these groups include DVA Gold and 
entitled White Card Holders and private patients. Payment can be made directly at the bedside computer through Visa 
and MasterCard credit/debit card. Televisions are provided in patient lounge areas for patients to watch free-to-air 
television at no charge.

Call button
A  call button  is located on the bedside handset. Press the button once to call the nurse. You can also use the call 
button for assistance in an emergency.

Leaving the ward
Please let staff know if you leave the ward.

Meals
The  hospital  provides  a  choice  of  meals,  however,  your  doctor  may  place  you  on  a  special  diet  as  part  of  
your treatment. Catering staff will deliver menus to you on a daily basis. You  will be asked to make your selection of 
meals a day in advance. Meals are generally served at the following times:

 &gt; Breakfast   8 am
 &gt; Lunch   12 noon
 &gt; Evening meal     5 pm

Morning tea, afternoon tea and supper is also provided. Please note that some food and drink are withheld before 
surgery and some procedures.

Mixed gender bays
During your stay you may be located within a patient bay that has both male and female patients. On the ward every 
effort is made to ensure that your privacy is maintained. Should you have any concerns, please discuss these with the 
staff on your ward.



Patient Information Guide page 11

Safety
Noarlunga Hospital has a policy of  safer patient handling  to protect the wellbeing of patients and staff. Your mobility 
will be assessed by staff and where possible we will ask for your cooperation when you are being moved. Sometimes, 
manual handling aids may be used to assist you, such as slide sheets or a lifting machine.

Please use footwear when you leave the ward. For safety reasons you are strongly advised against walking about the 
hospital barefoot.

In the event of a fire or emergency, please remain calm and stay by your bed. Staff will let you know what is 
happening. Your visitors should wait with you.

Single rooms
Single rooms for private or public patients cannot be guaranteed. If a single room is required for your care, every effort 
will be made to provide it.

Staff
Many people will be involved in your care during your stay in hospital. All staff wear identification badges showing 
their name and position within the hospital. Your care team may involve:

 &gt; Nursing staff including Clinical Service Coordinators, clinical nurses, registered nurses, enrolled nurses and nursing   
 students.

 &gt; Medical staff including consultants, registrars, resident medical officers, interns and medical students.

 &gt; Support staff including client support staff, ward clerks and finance clerks; and professional support staff including  
 pharmacists, radiographers and laboratory staff.

 &gt; Volunteers from Noarlunga Hospital Volunteer Service.

 &gt; Allied health staff including dieticians, physiotherapists, speech pathologists, occupational therapists, podiatrists,   
 audiologists, social workers and allied health students.

Students
Medical, nursing and allied health students are often present on the wards at Noarlunga Hospital. You may be invited 
to discuss details of your illness or be examined by students. All students are supervised by senior staff and we 
appreciate your cooperation.  If you have any concerns about this, please talk to your nurse or doctor.

Transfers
During your hospital stay it is important that you receive care from specialists based at the most appropriate site for 
your needs. This means you may be transferred to another hospital. All transfer arrangements will be organised by 
the hospitals you are transferring between. The decision to transfer you to another hospital will only be made if it is 
considered to be clinically appropriate for your care.

TV
See Bedside Entertainment. 



page 12 Noarlunga Hospital

What patients should bring

Please bring only what you need with you, such as:

  A credit or debit card for bedside computer entertainment packages

  Medicare care, health benefit fund details, Department of Veterans  Affairs (DVA) cards and other concession cards

  Medicines, including complementary or alternative medicines, that you are taking in their original packaging   
  (along with dosages and times)

  Name and contact details of your next of kin, carer or substitute decision maker. 

  Name and contact details of your general practitioner (local doctor)

  Nightwear and a dressing gown or robe

  One change of clothes

  One pair of non-slip footwear

  Relevant scans, x-rays, pathology results and doctor s letters

  Required aids, such as glasses, hearing aids, wheelchairs and walking frames. Be sure to include batteries and  
  cases if appropriate

  Small amounts of cash, if required

  Toiletries   toothbrush and paste, soap, comb, shaving gear

Remember, you will need to leave room in your bag for the clothes you wear to hospital. Please ensure you label personal 
items, including personal wheelchairs and walking frames, with your name, address and a contact telephone number.

If your child is the patient, think about bringing their Child and Youth Health Book and a favourite toy or security blanket.

If you have questions about what you can bring with you, please speak with staff at your local metropolitan or country hospital.

What patients must not bring

  Bedding, electric blankets, wheat bags, hot water bottles or heat packs of any kind

  Heavy or bulky items

  
Large quantities of food or drinks

  Pets, excluding service or assistance animals specifically trained to help people with visual or hearing impairments

  Plug-in electronic equipment, including televisions.

  Small personal electrical appliances may be used in the hospital, subject to prior approval.
  Electrical testing may need to be done before the appliance is used in the hospital and there may be a cost to have equipment  
  tested for electrical safety.
  For more information, please refer to the site-specific admission guide for the metropolitan or country hospital you will be   
  attending, or speak with a member of staff.

  Talcum powder, large bottles of shampoos, conditioners or other liquids

  Weapons or prohibited substances

  Valuables, including jewellery or large amounts of cash Discharge

What patients must not bring 

 
Bedding, electric blankets, wheat bags, hot water bottles or 
heat packs of any kind
 

Heavy or bulky items

 Large quantities of food or drinks

 Pets, excluding service or assistance animals specifically 
trained to help people with visual or hearing impairments

Plug-in electronic equipment, including televisions. 
Small personal electrical appliances may be used in  
the hospital, subject to prior approval. 
Electrical testing may need to be done before the appliance is used in the  
hospital and there may be a cost to have equipment tested for electrical safety. 

For more information, please refer to the site-specific admission guide for the 
metropolitan or country hospital you will be attending, or speak with a member  
of staff.

  
Talcum powder, large bottles of shampoos, conditioners  
or other liquids

Weapons or prohibited substances

 Valuables, including jewellery or large amounts of cash 

SA Health Hospital Admission Pack page 15

N
am

e and contact details of your general practitioner  

(local doctor)

 N
ightw

ear and a dressing gow
n or robe

 O
ne change of clothes

O
ne pair of non-slip footw

ear

Relevant scans, x-rays, pathology results and doctor s letters

 Required aids, such as glasses, hearing aids, w
heelchairs 

and w
alking fram

es. Be sure to include batteries and cases 

if appropriate

Sm
all am

ounts of cash, if required

Toiletries   toothbrush and paste, soap, com
b, shaving gear

Rem
em

ber, you w
ill need to leave room

 in your bag for the clothes you 

w
ear to hospital. Please ensure you label personal item

s, including personal 

w
heelchairs and w

alking fram
es, w

ith your nam
e, address and a contact 

telephone num
ber.

If your child is the patient, think about bringing their C
hild and Youth 

H
ealth Book and a favourite toy or security blanket.

If you have questions about w
hat you can bring w

ith you, please speak 

w
ith staff at your local m

etropolitan or country hospital.

W
hat patients should bring continued

SA Health Hospital Adm
ission Pack

page 14

particularly for vulnerable people such as children, pregnant women and 
people who suffer from pre-existing respiratory or cardiovascular conditions.

Quitting smoking before undergoing surgery can reduce your risk of  
post-operative complications and will also assist with wound healing  
after surgery.

For support to quit smoking, please speak with a member of staff, call the 
Quitline on 13 78 48 or visit the website www.quitlinesa.org.au.

What patients should and must not bring to hospital      
There is a one bag limit for patients being admitted to public hospitals 
in South Australia. Please ensure your packed bag weighs less than eight 
kilograms and is no larger than an overnight sized bag. There is limited 
space available for baggage at our hospitals and luggage that exceeds the 
size and weight guidelines may not be able to be stored.

Exceptions may be made for people without family or carers and for those 
from rural and remote locations, if agreed in advance with your hospital. Please 
speak with your metropolitan or country hospital staff before you arrive for 
admission to check whether a luggage limit exception can be made for you.

Although all care is taken, SA Health cannot accept responsibility for the 
personal belongings of patients.

What patients should bring

Please bring only what you need with you, such as:
  
A credit or debit card for bedside computer  
entertainment packages

 Medicare care, health benefit fund details, Department of 
Veterans  Affairs (DVA) cards and other concession cards

 Medicines, including complementary or alternative medicines, 
that you are taking in their original packaging (along with 
dosages and times)

Name and contact details of your next of kin, carer or 
substitute decision maker. continued

SA Health Hospital Admission Pack page 13

particularly for vulnerable people such as children, pregnant women and 
people who suffer from pre-existing respiratory or cardiovascular conditions.

Quitting smoking before undergoing surgery can reduce your risk of  
post-operative complications and will also assist with wound healing  
after surgery.

For support to quit smoking, please speak with a member of staff, call the 
Quitline on 13 78 48 or visit the website www.quitlinesa.org.au.

What patients should and must not bring to hospital      
There is a one bag limit for patients being admitted to public hospitals 
in South Australia. Please ensure your packed bag weighs less than eight 
kilograms and is no larger than an overnight sized bag. There is limited 
space available for baggage at our hospitals and luggage that exceeds the 
size and weight guidelines may not be able to be stored.

Exceptions may be made for people without family or carers and for those 
from rural and remote locations, if agreed in advance with your hospital. Please 
speak with your metropolitan or country hospital staff before you arrive for 
admission to check whether a luggage limit exception can be made for you.

Although all care is taken, SA Health cannot accept responsibility for the 
personal belongings of patients.

What patients should bring

Please bring only what you need with you, such as:
  
A credit or debit card for bedside computer  
entertainment packages

 Medicare care, health benefit fund details, Department of 
Veterans  Affairs (DVA) cards and other concession cards

 Medicines, including complementary or alternative medicines, 
that you are taking in their original packaging (along with 
dosages and times)

Name and contact details of your next of kin, carer or 
substitute decision maker. continued

SA Health Hospital Admission Pack page 13

particularly for vulnerable people such as children, pregnant women and 
people who suffer from pre-existing respiratory or cardiovascular conditions.

Quitting smoking before undergoing surgery can reduce your risk of  
post-operative complications and will also assist with wound healing  
after surgery.

For support to quit smoking, please speak with a member of staff, call the 
Quitline on 13 78 48 or visit the website www.quitlinesa.org.au.

What patients should and must not bring to hospital      
There is a one bag limit for patients being admitted to public hospitals 
in South Australia. Please ensure your packed bag weighs less than eight 
kilograms and is no larger than an overnight sized bag. There is limited 
space available for baggage at our hospitals and luggage that exceeds the 
size and weight guidelines may not be able to be stored.

Exceptions may be made for people without family or carers and for those 
from rural and remote locations, if agreed in advance with your hospital. Please 
speak with your metropolitan or country hospital staff before you arrive for 
admission to check whether a luggage limit exception can be made for you.

Although all care is taken, SA Health cannot accept responsibility for the 
personal belongings of patients.

What patients should bring

Please bring only what you need with you, such as:
  
A credit or debit card for bedside computer  
entertainment packages

 Medicare care, health benefit fund details, Department of 
Veterans  Affairs (DVA) cards and other concession cards

 Medicines, including complementary or alternative medicines, 
that you are taking in their original packaging (along with 
dosages and times)

Name and contact details of your next of kin, carer or 
substitute decision maker. continued

SA Health Hospital Admission Pack page 13

particularly for vulnerable people such as children, pregnant women and 
people who suffer from pre-existing respiratory or cardiovascular conditions.

Quitting smoking before undergoing surgery can reduce your risk of  
post-operative complications and will also assist with wound healing  
after surgery.

For support to quit smoking, please speak with a member of staff, call the 
Quitline on 13 78 48 or visit the website www.quitlinesa.org.au.

What patients should and must not bring to hospital      
There is a one bag limit for patients being admitted to public hospitals 
in South Australia. Please ensure your packed bag weighs less than eight 
kilograms and is no larger than an overnight sized bag. There is limited 
space available for baggage at our hospitals and luggage that exceeds the 
size and weight guidelines may not be able to be stored.

Exceptions may be made for people without family or carers and for those 
from rural and remote locations, if agreed in advance with your hospital. Please 
speak with your metropolitan or country hospital staff before you arrive for 
admission to check whether a luggage limit exception can be made for you.

Although all care is taken, SA Health cannot accept responsibility for the 
personal belongings of patients.

What patients should bring

Please bring only what you need with you, such as:
  
A credit or debit card for bedside computer  
entertainment packages

 Medicare care, health benefit fund details, Department of 
Veterans  Affairs (DVA) cards and other concession cards

 Medicines, including complementary or alternative medicines, 
that you are taking in their original packaging (along with 
dosages and times)

Name and contact details of your next of kin, carer or 
substitute decision maker. continued

SA Health Hospital Admission Pack page 13

Name and contact details of your general practitioner  
(local doctor)

 Nightwear and a dressing gown or robe

 One change of clothes

One pair of non-slip footwear

Relevant scans, x-rays, pathology results and doctor s letters

 Required aids, such as glasses, hearing aids, wheelchairs 
and walking frames. Be sure to include batteries and cases 
if appropriate

Small amounts of cash, if required

Toiletries   toothbrush and paste, soap, comb, shaving gear

Remember, you will need to leave room in your bag for the clothes you 
wear to hospital. Please ensure you label personal items, including personal 
wheelchairs and walking frames, with your name, address and a contact 
telephone number.

If your child is the patient, think about bringing their Child and Youth 
Health Book and a favourite toy or security blanket.

If you have questions about what you can bring with you, please speak 
with staff at your local metropolitan or country hospital.

What patients should bring continued

SA Health Hospital Admission Packpage 14

Name and contact details of your general practitioner  
(local doctor)

 Nightwear and a dressing gown or robe

 One change of clothes

One pair of non-slip footwear

Relevant scans, x-rays, pathology results and doctor s letters

 Required aids, such as glasses, hearing aids, wheelchairs 
and walking frames. Be sure to include batteries and cases 
if appropriate

Small amounts of cash, if required

Toiletries   toothbrush and paste, soap, comb, shaving gear

Remember, you will need to leave room in your bag for the clothes you 
wear to hospital. Please ensure you label personal items, including personal 
wheelchairs and walking frames, with your name, address and a contact 
telephone number.

If your child is the patient, think about bringing their Child and Youth 
Health Book and a favourite toy or security blanket.

If you have questions about what you can bring with you, please speak 
with staff at your local metropolitan or country hospital.

What patients should bring continued

SA Health Hospital Admission Packpage 14

Name and contact details of your general practitioner  
(local doctor)

 Nightwear and a dressing gown or robe

 One change of clothes

One pair of non-slip footwear

Relevant scans, x-rays, pathology results and doctor s letters

 Required aids, such as glasses, hearing aids, wheelchairs 
and walking frames. Be sure to include batteries and cases 
if appropriate

Small amounts of cash, if required

Toiletries   toothbrush and paste, soap, comb, shaving gear

Remember, you will need to leave room in your bag for the clothes you 
wear to hospital. Please ensure you label personal items, including personal 
wheelchairs and walking frames, with your name, address and a contact 
telephone number.

If your child is the patient, think about bringing their Child and Youth 
Health Book and a favourite toy or security blanket.

If you have questions about what you can bring with you, please speak 
with staff at your local metropolitan or country hospital.

What patients should bring continued

SA Health Hospital Admission Packpage 14

Name and contact details of your general practitioner  
(local doctor)

 Nightwear and a dressing gown or robe

 One change of clothes

One pair of non-slip footwear

Relevant scans, x-rays, pathology results and doctor s letters

 Required aids, such as glasses, hearing aids, wheelchairs 
and walking frames. Be sure to include batteries and cases 
if appropriate

Small amounts of cash, if required

Toiletries   toothbrush and paste, soap, comb, shaving gear

Remember, you will need to leave room in your bag for the clothes you 
wear to hospital. Please ensure you label personal items, including personal 
wheelchairs and walking frames, with your name, address and a contact 
telephone number.

If your child is the patient, think about bringing their Child and Youth 
Health Book and a favourite toy or security blanket.

If you have questions about what you can bring with you, please speak 
with staff at your local metropolitan or country hospital.

What patients should bring continued

SA Health Hospital Admission Packpage 14

Name and contact details of your general practitioner  
(local doctor)

 Nightwear and a dressing gown or robe

 One change of clothes

One pair of non-slip footwear

Relevant scans, x-rays, pathology results and doctor s letters

 Required aids, such as glasses, hearing aids, wheelchairs 
and walking frames. Be sure to include batteries and cases 
if appropriate

Small amounts of cash, if required

Toiletries   toothbrush and paste, soap, comb, shaving gear

Remember, you will need to leave room in your bag for the clothes you 
wear to hospital. Please ensure you label personal items, including personal 
wheelchairs and walking frames, with your name, address and a contact 
telephone number.

If your child is the patient, think about bringing their Child and Youth 
Health Book and a favourite toy or security blanket.

If you have questions about what you can bring with you, please speak 
with staff at your local metropolitan or country hospital.

What patients should bring continued

SA Health Hospital Admission Packpage 14

Name and contact details of your general practitioner  
(local doctor)

 Nightwear and a dressing gown or robe

 One change of clothes

One pair of non-slip footwear

Relevant scans, x-rays, pathology results and doctor s letters

 Required aids, such as glasses, hearing aids, wheelchairs 
and walking frames. Be sure to include batteries and cases 
if appropriate

Small amounts of cash, if required

Toiletries   toothbrush and paste, soap, comb, shaving gear

Remember, you will need to leave room in your bag for the clothes you 
wear to hospital. Please ensure you label personal items, including personal 
wheelchairs and walking frames, with your name, address and a contact 
telephone number.

If your child is the patient, think about bringing their Child and Youth 
Health Book and a favourite toy or security blanket.

If you have questions about what you can bring with you, please speak 
with staff at your local metropolitan or country hospital.

What patients should bring continued

SA Health Hospital Admission Packpage 14

Name and contact details of your general practitioner  
(local doctor)

 Nightwear and a dressing gown or robe

 One change of clothes

One pair of non-slip footwear

Relevant scans, x-rays, pathology results and doctor s letters

 Required aids, such as glasses, hearing aids, wheelchairs 
and walking frames. Be sure to include batteries and cases 
if appropriate

Small amounts of cash, if required

Toiletries   toothbrush and paste, soap, comb, shaving gear

Remember, you will need to leave room in your bag for the clothes you 
wear to hospital. Please ensure you label personal items, including personal 
wheelchairs and walking frames, with your name, address and a contact 
telephone number.

If your child is the patient, think about bringing their Child and Youth 
Health Book and a favourite toy or security blanket.

If you have questions about what you can bring with you, please speak 
with staff at your local metropolitan or country hospital.

What patients should bring continued

SA Health Hospital Admission Packpage 14
Name and contact details of your general practitioner  
(local doctor)

 Nightwear and a dressing gown or robe

 One change of clothes

One pair of non-slip footwear

Relevant scans, x-rays, pathology results and doctor s letters

 Required aids, such as glasses, hearing aids, wheelchairs 
and walking frames. Be sure to include batteries and cases 
if appropriate

Small amounts of cash, if required

Toiletries   toothbrush and paste, soap, comb, shaving gear

Remember, you will need to leave room in your bag for the clothes you 
wear to hospital. Please ensure you label personal items, including personal 
wheelchairs and walking frames, with your name, address and a contact 
telephone number.

If your child is the patient, think about bringing their Child and Youth 
Health Book and a favourite toy or security blanket.

If you have questions about what you can bring with you, please speak 
with staff at your local metropolitan or country hospital.

What patients should bring continued

SA Health Hospital Admission Packpage 14

What patients must not bring 

 
Bedding, electric blankets, wheat bags, hot water bottles or 
heat packs of any kind
 

Heavy or bulky items

 Large quantities of food or drinks

 Pets, excluding service or assistance animals specifically 
trained to help people with visual or hearing impairments

Plug-in electronic equipment, including televisions. 
Small personal electrical appliances may be used in  
the hospital, subject to prior approval. 
Electrical testing may need to be done before the appliance is used in the  
hospital and there may be a cost to have equipment tested for electrical safety. 

For more information, please refer to the site-specific admission guide for the 
metropolitan or country hospital you will be attending, or speak with a member  
of staff.

  
Talcum powder, large bottles of shampoos, conditioners  
or other liquids

Weapons or prohibited substances

 Valuables, including jewellery or large amounts of cash 

SA Health Hospital Admission Pack page 15





Patient Information Guide page 13

Discharge

Discharges are usually made in the morning by 10.45 am. Please arrange your own transport from hospital, regardless 
of how you arrived. Transport arrangements should be made the day prior to your discharge to avoid unnecessary 
inconvenience. Please note, there is no discharge lounge at Noarlunga Hospital.

Before leaving hospital, make sure that you and anyone involved in your care understands what ongoing treatment you 
may require. Your health care team will arrange for any special services, such as Hospital@Home, if you need them.

A letter summarising your treatment will be sent to your GP. Before leaving:

 &gt; If you are required to attend Noarlunga Hospital Clinics, ask ward staff to confirm that you have an appointment.

 &gt; Make sure that you clearly understand instructions for taking any medications

 &gt; Take home any private X-rays

 &gt; Collect and sign for valuables handed over for safekeeping

 &gt; Ask for a sick certificate if required.

 &gt; Give your forwarding address to the ward clerk.

 &gt; Return any library books, items of hospital equipment or clothing which you may still have to ward staff.

Accommodation fees for long stay patients
In accordance with the Medicare agreement, after 35 days of continuous hospitalisation, if a person is not receiving  acute 
care  they will be charged the appropriate residential care fee. These fees charged in public hospitals are linked to the 
pension and represent 87.5 percent of the base rate pension plus rent assistance. Rent assistance is available from Centrelink, 
however it cannot be paid retrospectively.

For more information and advice on hospital accommodation fees, please phone the Hospital Billing Section on 8275 1660

Community  support services
Noarlunga Hospital can link patients and their families to a range of services in the community. If you need community 
support services such as Meals on Wheels, care at home or special equipment to help you at home, please discuss with staff.

Discharge medication
You may be required to take prescribed medication after you are discharged. These may be accessed from the hospital 
Pharmacy Department or a pharmacy of your choice. Just as you would need to pay for your prescription at your local 
chemist, you may need to pay for the medication you receive on discharge at the hospital. Payment can be made by cash, 
EFTPOS, credit card or cheque.

Transport home
Community patients are required to arrange their own transport home. If necessary you should arrange for someone to 
accompany you home.

Transfer from hospital
Noarlunga Hospital works closely with a number of hospitals and health care facilities. It is possible that you will be 
transferred to another facility that is best able to match your care requirements. It may also be possible for you to go  home 
earlier than expected with the right support in place. This transfer will be managed by Noarlunga Hospital staff.

Transfer by ambulance
Ambulance transport is only provided by the hospital for medical reasons.



page 14 Noarlunga Hospital

Transport home
Community patients are required to arrange their own transport home. If necessary you should arrange for someone to 
accompany you home.

Transfer from hospital
Noarlunga Hospital works closely with a number of hospitals and health care facilities. It is possible that you will be 
transferred to another facility that is best able to match your care requirements. It may also be possible for you to go  home 
earlier than expected with the right support in place. This transfer will be managed by Noarlunga Hospital staff.

Transfer by ambulance
Ambulance transport is only provided by the hospital for medical reasons. Helping us to help you



Patient Information Guide page 15

Helping us to help you 

Noarlunga Hospital wishes to acknowledge the many volunteers who give their time to provide services to the hospital.

Noarlunga Volunteer Service
Volunteers provide a range of valuable services to the hospital and patients, including:

 &gt; clerical support

 &gt; greeting and guiding visitors to their destination

 &gt; pop up shop and fundraising  

 &gt; gardening and odd jobs  

 &gt; craft and other activities  

 &gt; library and flower services  

 &gt; caring/support and practical assistance, including friendly visits. 

To volunteer your time or for more information, contact the Volunteer Coordinator on (08) 8384 9692.



page 16 Noarlunga Hospital

Accounts and charges

Account enquiries
If you have any account enquiries, or are experiencing difficulties paying your account, please call the number listed on  
your invoice.

Compensation patients and insurance claims
If you are admitted to Noarlunga Hospital under Workers Compensation, Motor Vehicle Accident (Compulsory Third Party) or 
other special types of insurance, accounts will be sent to you. They can be claimed from the relevant insurance company or 
organisation.

Direct billing
Accounts for hospital accommodation charges are sent directly to your health fund.

Non-Medicare patients
Non-Medicare patients are persons who usually live outside of Australia (overseas visitors and temporary visa holders) who 
are not residents of any of the countries with which Australia has a Reciprocal Health Care Agreement (RHCA).

Non-Medicare patients are responsible for the payment of fees relating to all hospital, medical and diagnostic services 
provided. Reciprocal Health Care Arrangements exist for visitors from countries with which Australia has a RHCA.

Public and private patient charges
See Public or Private? in the General Information section.



Patient Information Guide page 17

Hospital and community services contact numbers

Consumer  Engagement Coordinator 8204 6197

Alcohol and Drug Information Service 1300 131 340

Patient enquiries 8384 9222



For more information 

Flinders Medical Centre
Telephone: 08 8204 5511

This document has been reviewed and 
endorsed by SALHN consumers.

 
This document/publication can be provided in an alternative format 
upon request.

https://creativecommons.org

  Department for Health and Wellbeing,  
Government of South Australia.  
All rights reserved.  
Reviewed September 2019  Next review August 2021 
Printed October 2019.


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